Installation of pc-Cillin - Wizard disrupted before completion

[Glyn Osborne]

I recently purchased PC-cillin 2003 anti virus software for my PC. I downloaded the software ok and have tried numerous times to install, but failed. The software people have been unable to assist despite numerous efforts. Each time I run the installation
wizard it gets close to completion then stops abrubtly with the following message "The wizard was interupted before PC-cillin 2003 could be completely installed" The XP Firewall was not running when I downloaded the software neither was it running when I
tried to install it. To the best of my knowledge notheing else is running in the background. Can anybody advise a desperate user?

[James M. Fisher {MVP}]

I am wondering if it is a faulty download. Will they let you download
another copy to try? Can you get your $$ back?
--

-----------------------------------------
James M. Fisher
MS MVP Windows Shell/User
AumHa Forums
http://forum.aumha.org/
-----------------------------------------


"Glyn Osborne" > wrote in message
...
> I recently purchased PC-cillin 2003 anti virus software for my PC. I
downloaded the software ok and have tried numerous times to install, but
failed. The software people have been unable to assist despite numerous
efforts. Each time I run the installation wizard it gets close to
completion then stops abrubtly with the following message "The wizard was
interupted before PC-cillin 2003 could be completely installed" The XP
Firewall was not running when I downloaded the software neither was it
running when I tried to install it. To the best of my knowledge notheing
else is running in the background. Can anybody advise a desperate user?

[Glyn]

James thanks for the reply, I've used another download of PC-Cillin 2003 and tried PC-Cillin 2002 and my computer will not allow me to install any of them!

[James M. Fisher [MVP]]

Is there no other error message than the one you posted originally?
Check Event Viewer for any clues: Type eventvwr.msc in the Run dialog box
on the Start menu. Look under Applications as well as System for any events
that relate to PC-Cillin around the time of your installation attempt.
If you find something, double-click the event and it will open in it's own
box with more information that can be copied and pasted in your reply.
--

-----------------------------------------
James M. Fisher
MS MVP Windows Shell/User
AumHa Forums
http://forum.aumha.org/
-----------------------------------------


"Glyn" > wrote in message
...
> James thanks for the reply, I've used another download of PC-Cillin 2003
and tried PC-Cillin 2002 and my computer will not allow me to install any of
them!

[James M. Fisher [MVP]]

I also found this article on Trend's Support site:
"Troubleshooting installation problems for PC-cillin 2003 or 10.03"
http://kb.trendmicro.com/solutions/solutionDetail.asp?solutionID=16014
--

-----------------------------------------
James M. Fisher
MS MVP Windows Shell/User
AumHa Forums
http://forum.aumha.org/
-----------------------------------------


"James M. Fisher [MVP]" > wrote in message
...
> Is there no other error message than the one you posted originally?
> Check Event Viewer for any clues: Type eventvwr.msc in the Run dialog
box
> on the Start menu. Look under Applications as well as System for any
events
> that relate to PC-Cillin around the time of your installation attempt.
> If you find something, double-click the event and it will open in it's own
> box with more information that can be copied and pasted in your reply.
> --
>
> -----------------------------------------
> James M. Fisher
> MS MVP Windows Shell/User
> AumHa Forums
> http://forum.aumha.org/
> -----------------------------------------
>
>
> "Glyn" > wrote in message
> ...
> > James thanks for the reply, I've used another download of PC-Cillin 2003
> and tried PC-Cillin 2002 and my computer will not allow me to install any
of
> them!
>
>

[James M. Fisher]

You actually have all those trojans on your PC!?
I would download the excellent *free* antivirus AVG (www.grisoft.com) and
install it immediately and update it before running it for the first time.
Also, see this article on parasites & spyware:
http://aumha.org/a/parasite.htm

As for your Trend problems, it may be best to deal with them regarding your
issue. Or, maybe it will install once your system is "clean".

--

-----------------------------------------
James M. Fisher
MS MVP Windows Shell/User
AumHa Forums
http://forum.aumha.org/
-----------------------------------------


"Glyn Osborne" > wrote in message
...
> James
> I've gone thru the solutin 16014 details and i can advise that
> [a] The system requirements are met by my machine although apparantly I
need pattern 'LPT4VPN.*' Where can I obtain such copy?
> [b] The following were detected by Trend Micro 'HOUSECALL'
> Troj WINFAVS.A ; Troj SMALL.AA ; JS NOCLOSE.E ; Troj WINFAVS.S ;
Troj MSCASHE.A ; Troj MSCASHE.A ; Troj MSCASHE.A ; BKDR AGENT.A ;
Troj SMALL.CW ; Troj GOLD.A ; Troj MSCASHE.A [11 in total]
> Should I be unduly worried about any of these??
> [c] File regsvr32.exe is present in my windows system32
> [d] No other pc-Cillin products have been installed although thre
versions 2000, 2002 and 2003 are on my desktop ready to be installed!!
> [e] No other antivirus system are installed
> [f] No third party firewalls have been installed [save the XP firewall]
>
> I'm at aloss to know whether this is a windows xp problem or a Trend Micro
[pc-Cillin] problem
> Can you suggest next step??
> Many thanks for your continued assistance
> Kind regards
> Glyn

[James M. Fisher]

You're most welcome, Glyn. You may want to stick with AVG; it is highly
respected for a free AV. It has never let me down. Trend is a good company,
I hope they can compensate you in some way, or get your problem fixed.
It would also be a good idea to install a firewall (many good free ones) to
prevent further problems like trojans and install a spyware application such
as Ad-Aware (free). You can find links to both on the site I quoted
previously, http://aumha.org/a/parasite.htm

--

-----------------------------------------
James M. Fisher
MS MVP Windows Shell/User
AumHa Forums
http://forum.aumha.org/
-----------------------------------------


"Glyn Osborne" > wrote in message
...
> James
> Many thanks, your advice is most appreciated.
> The free software was downloaded and installed successfully and 14
infected files have now been repaired
> and at least I'm now protected from the nasties in future! I did try to
iinstall pc-Cillin again but failed as before.
> I will go back to Trend as suggested and have another try.
> Once again mnay many thanks for all your assistance.
> Kind regards
> Glyn
>