Problem with ATI driver update from Windows Update

[Peter R. Fletcher]

A recent check of Windows Update showed some new drivers
for my ATI (Radeon 9200 based) video card. When I
installed these and rebooted, I got "New hardware found"
for two "Unknown Devices" apparently located on the video
card, but the new hardware wizard could not find drivers
for them. I have subsequently installed the latest
drivers from the ATI site, but the "Unknown Devices" are
still there and Windows still cannot find drivers for
them. I don't seem to be experiencing any other problems.
Does anyone have any idea wha is going on?

[Jason Tsang]

Use the drivers from support.ati.com.
they are more up to date.

--
Jason Tsang - Microsoft MVP

Find out about the MS MVP Program -
http://mvp.support.microsoft.com/default.aspx

"Peter R. Fletcher" > wrote in message
...
> A recent check of Windows Update showed some new drivers
> for my ATI (Radeon 9200 based) video card. When I
> installed these and rebooted, I got "New hardware found"
> for two "Unknown Devices" apparently located on the video
> card, but the new hardware wizard could not find drivers
> for them. I have subsequently installed the latest
> drivers from the ATI site, but the "Unknown Devices" are
> still there and Windows still cannot find drivers for
> them. I don't seem to be experiencing any other problems.
> Does anyone have any idea wha is going on?

[Chris Catt]

Jason, he already has....
Chris C
"Jason Tsang" > wrote in message
...
> Use the drivers from support.ati.com.
> they are more up to date.
>
> --
> Jason Tsang - Microsoft MVP
>
> Find out about the MS MVP Program -
> http://mvp.support.microsoft.com/default.aspx
>
> "Peter R. Fletcher" > wrote in message
> ...
> > A recent check of Windows Update showed some new drivers
> > for my ATI (Radeon 9200 based) video card. When I
> > installed these and rebooted, I got "New hardware found"
> > for two "Unknown Devices" apparently located on the video
> > card, but the new hardware wizard could not find drivers
> > for them. I have subsequently installed the latest
> > drivers from the ATI site, but the "Unknown Devices" are
> > still there and Windows still cannot find drivers for
> > them. I don't seem to be experiencing any other problems.
> > Does anyone have any idea wha is going on?
>
>

[Les Herrman]

On Sat, 7 Feb 2004 05:00:28 -0800, "Peter R. Fletcher"
> wrote:

>A recent check of Windows Update showed some new drivers
>for my ATI (Radeon 9200 based) video card. When I
>installed these and rebooted, I got "New hardware found"
>for two "Unknown Devices" apparently located on the video
>card, but the new hardware wizard could not find drivers
>for them. I have subsequently installed the latest
>drivers from the ATI site, but the "Unknown Devices" are
>still there and Windows still cannot find drivers for
>them. I don't seem to be experiencing any other problems.
>Does anyone have any idea wha is going on?

Did you do the full Catalyst driver download ar did you just download
the first one in the list for slower connections.

If you did the latter then you are missing drivers. The unknown
device is the Video Capture part of the card. You need to download
all three of the packages listed for slower connections or the full
25.9 MB package listed for high speed connections.

[Aaron]

Install the 25.9 package like said below from the
following location.
http://www.ati.com/support/drivers/winxp/radeonwdm-
xp.html?
type=xp&prodType=graphic&prod=productsXPdriver&submit.x=13
&submit.y=12
Let us know if this fixes your issue.....
-Aaron



>-----Original Message-----
>On Sat, 7 Feb 2004 05:00:28 -0800, "Peter R. Fletcher"
> wrote:
>
>>A recent check of Windows Update showed some new
drivers
>>for my ATI (Radeon 9200 based) video card. When I
>>installed these and rebooted, I got "New hardware
found"
>>for two "Unknown Devices" apparently located on the
video
>>card, but the new hardware wizard could not find
drivers
>>for them. I have subsequently installed the latest
>>drivers from the ATI site, but the "Unknown Devices"
are
>>still there and Windows still cannot find drivers for
>>them. I don't seem to be experiencing any other
problems.
>>Does anyone have any idea wha is going on?
>
>Did you do the full Catalyst driver download ar did you
just download
>the first one in the list for slower connections.
>
>If you did the latter then you are missing drivers. The
unknown
>device is the Video Capture part of the card. You need
to download
>all three of the packages listed for slower connections
or the full
>25.9 MB package listed for high speed connections.
>
>
>.
>

[Jerry]

Boot into safe mode, open device manager, remove all video devices, reboot
and let Windows re-identify and install the drivers.

"Peter R. Fletcher" > wrote in message
...
> A recent check of Windows Update showed some new drivers
> for my ATI (Radeon 9200 based) video card. When I
> installed these and rebooted, I got "New hardware found"
> for two "Unknown Devices" apparently located on the video
> card, but the new hardware wizard could not find drivers
> for them. I have subsequently installed the latest
> drivers from the ATI site, but the "Unknown Devices" are
> still there and Windows still cannot find drivers for
> them. I don't seem to be experiencing any other problems.
> Does anyone have any idea wha is going on?

The package that I downloaded from the ATI site was about
7.9 Mb, so I assume it was just the "first one in the
list". I will download and install the full set of ATI
drivers and report back.

>
>Did you do the full Catalyst driver download ar did you
just download
>the first one in the list for slower connections.
>
>If you did the latter then you are missing drivers. The
unknown
>device is the Video Capture part of the card. You need
to download
>all three of the packages listed for slower connections
or the full
>25.9 MB package listed for high speed connections.
>
>
>.
>

[Peter R. Fletcher]

Yes, that was it. I now have no "Unknown Devices" and
have acquired more tabs on my desktop properties settings
dialog than I know what to do with! Thanks to all for
your input. It's a pity Microsoft didn't either include
the full driver package on Windows Update or at least
flag up the fact that the package it did include was for
display drivers only.

>-----Original Message-----
>On Sat, 7 Feb 2004 05:00:28 -0800, "Peter R. Fletcher"
> wrote:
>
>>A recent check of Windows Update showed some new
drivers
>>for my ATI (Radeon 9200 based) video card. When I
>>installed these and rebooted, I got "New hardware
found"
>>for two "Unknown Devices" apparently located on the
video
>>card, but the new hardware wizard could not find
drivers....

>Did you do the full Catalyst driver download ar did you
just download
>the first one in the list for slower connections.
>
>If you did the latter then you are missing drivers. The
unknown
>device is the Video Capture part of the card. You need
to download
>all three of the packages listed for slower connections
or the full
>25.9 MB package listed for high speed connections.
>
>
>.
>

[Les Herrman]

Glad to hear that worked.

For future reference, do not get your driver updates from Windows
update. Many times I have seen the ones at Windows update be a full 2
versions behind the ones posted at the manufacturers website. It is
always best to get the drivers from the manufacturer's website.


On Sun, 8 Feb 2004 02:59:44 -0800, "Peter R. Fletcher"
> wrote:

>Yes, that was it. I now have no "Unknown Devices" and
>have acquired more tabs on my desktop properties settings
>dialog than I know what to do with! Thanks to all for
>your input. It's a pity Microsoft didn't either include
>the full driver package on Windows Update or at least
>flag up the fact that the package it did include was for
>display drivers only.
>
>>-----Original Message-----
>>On Sat, 7 Feb 2004 05:00:28 -0800, "Peter R. Fletcher"
> wrote:
>>
>>>A recent check of Windows Update showed some new
>drivers
>>>for my ATI (Radeon 9200 based) video card. When I
>>>installed these and rebooted, I got "New hardware
>found"
>>>for two "Unknown Devices" apparently located on the
>video
>>>card, but the new hardware wizard could not find
>drivers....
>
>>Did you do the full Catalyst driver download ar did you
>just download
>>the first one in the list for slower connections.
>>
>>If you did the latter then you are missing drivers. The
>unknown
>>device is the Video Capture part of the card. You need
>to download
>>all three of the packages listed for slower connections
>or the full
>>25.9 MB package listed for high speed connections.
>>
>>
>>.
>>