Another Windows XP update problem

[Karen]

Good Afternoon,
I'm having another problem with Windows Update. This only
started happening the last few days. When I read the new
updates and click the ''read more'' or ''supported
hardware''nothing happens. A little IE icon flashes on
the toolbar almost like a page or window wants to open
but it doesn't. I don't know know what the problem could
be. Any help would be greatly appreciated.

Thanks in Advance.

[Maurice N]

Karen wrote:
> Good Afternoon,
> I'm having another problem with Windows Update. This only
> started happening the last few days. When I read the new
> updates and click the ''read more'' or ''supported
> hardware''nothing happens. A little IE icon flashes on
> the toolbar almost like a page or window wants to open
> but it doesn't. I don't know know what the problem could
> be. Any help would be greatly appreciated.
>=20
> Thanks in Advance.

Hello Karen,
Do you have a popup ad remover program (or even if it is a browser =
add-on), then please close it or disable it.
A browser add-on, such as AdShield, is only the latest current example =
of a utility causing a blockage.
IF that's what you have, then, add Microsoft update site onto its =
exclusion list (similar to a safe sites list).

If you have a "security suite" (from one of the antivirus vendors) , =
please state which maker/version.
Also see if they have a "exclusion" or "safe sites" section.
--=20
Maurice N
MVP Windows - Shell / User
-----

[Karen]

Thank You Maurice. You solved the problem I was having.
It was the pop up blocker causing the problem. I did put
Microsoft Update on the allow list and was able to access
the update information.
>-----Original Message-----
>Karen wrote:
>> Good Afternoon,
>> I'm having another problem with Windows Update. This
only
>> started happening the last few days. When I read the
new
>> updates and click the ''read more'' or ''supported
>> hardware''nothing happens. A little IE icon flashes on
>> the toolbar almost like a page or window wants to open
>> but it doesn't. I don't know know what the problem
could
>> be. Any help would be greatly appreciated.
>>
>> Thanks in Advance.
>
>Hello Karen,
>Do you have a popup ad remover program (or even if it is
a browser add-on), then please close it or disable it.
>A browser add-on, such as AdShield, is only the latest
current example of a utility causing a blockage.
>IF that's what you have, then, add Microsoft update site
onto its exclusion list (similar to a safe sites list).
>
>If you have a "security suite" (from one of the
antivirus vendors) , please state which maker/version.
>Also see if they have a "exclusion" or "safe sites"
section.
>--
>Maurice N
>MVP Windows - Shell / User
>-----
>
>.
>

[Maurice N]

Karen wrote:
> Thank You Maurice. You solved the problem I was having.
> It was the pop up blocker causing the problem. I did put
> Microsoft Update on the allow list and was able to access
> the update information.

Glad you found it. Could you please tell us the name of your popup-ad =
remover-program?
--=20
Maurice N
MVP Windows - Shell / User
-----