help application error after installing updates!

[Brenda]

Help! I am a new user of Windows XP and the day after I
installed updates I keep getting the following message
and then my internet explorer keeps closing down:-
"fsav32.exe application error - the instruction
at "Ox77f51aa" referenced memory at "OX7ffc3470" The
memory could not be written"
Can anyone help here?

[Chris Lanier]

fsav32.exe is part of your antivirus program. you might try disableing it
and installing updates or contacting the makers of the program for support.

http://www.reger24.de/prozesse/fsav32.exe.html

"Brenda" > wrote in message
...
> Help! I am a new user of Windows XP and the day after I
> installed updates I keep getting the following message
> and then my internet explorer keeps closing down:-
> "fsav32.exe application error - the instruction
> at "Ox77f51aa" referenced memory at "OX7ffc3470" The
> memory could not be written"
> Can anyone help here?

[Sharon F]

On Sat, 20 Sep 2003 06:54:08 -0700, Brenda wrote:

> Help! I am a new user of Windows XP and the day after I
> installed updates I keep getting the following message
> and then my internet explorer keeps closing down:-
> "fsav32.exe application error - the instruction
> at "Ox77f51aa" referenced memory at "OX7ffc3470" The
> memory could not be written"
> Can anyone help here?

You have a trojan. Description of the virus can be found at the websites of
most antivirus vendors. Here's a link from the McAfee site:

http://vil.nai.com/vil/content/v_100106.htm

If you do not have an antivirus program - get one! Install it. Most
important, keep the virus definition update current! If you need a free
program, check out AVG: http://www.grisoft.com

--
Sharon F
MS-MVP - Windows XP Shell/User

[Sharon F]

On Sat, 20 Sep 2003 15:36:25 -0500, Chris Lanier wrote:

> fsav32.exe is part of your antivirus program. you might try disableing it
> and installing updates or contacting the makers of the program for support.
>
> http://www.reger24.de/prozesse/fsav32.exe.html
>


Whoops! You're correct Chris. It is a part of F-Protect. Followed a few
links to various trojan info. They mention the file is in the list of
targeted A/V programs that many of these nasties like to disable. Read too
fast and thought it *was* the trojan! Sorry.
--
Sharon F
MS-MVP - Windows XP Shell/User

[Chris Lanier]

No problem.

"Sharon F" > wrote in message
...
> On Sat, 20 Sep 2003 15:36:25 -0500, Chris Lanier wrote:
>
> > fsav32.exe is part of your antivirus program. you might try disableing
it
> > and installing updates or contacting the makers of the program for
support.
> >
> > http://www.reger24.de/prozesse/fsav32.exe.html
> >
>
>
> Whoops! You're correct Chris. It is a part of F-Protect. Followed a few
> links to various trojan info. They mention the file is in the list of
> targeted A/V programs that many of these nasties like to disable. Read too
> fast and thought it *was* the trojan! Sorry.
> --
> Sharon F
> MS-MVP - Windows XP Shell/User