Powerpoint and offline files

[Tim Brown]

We have come across a problem with offline files and Powerpoint. We are
> > running Win2K SP4 with Office XP. When the user is offline he is unable
> > to
> > save .ppt files to his offline files cache area with the following error
> > message: F:\presentation.ppt already exists and cant be replaced.
> >
> > This only happens when the user is offline.
> > Any ideas?

[Rob Schneider]

Does it only happen with PowerPoint?

Perhaps the offline cache is "confused". See
http://support.microsoft.com/default.aspx?scid=kb;en-us;230738 for
instructions how to re-build it. I had to do this once to fix
unexplained problems with offline files which were confused even when
online or offline. Seemed to clear the problem, and it hasn't come back.

Hope this is useful to you. Let us know.

rms




Tim Brown wrote:
> We have come across a problem with offline files and Powerpoint. We are
>
>>>running Win2K SP4 with Office XP. When the user is offline he is unable
>>>to
>>>save .ppt files to his offline files cache area with the following error
>>>message: F:\presentation.ppt already exists and cant be replaced.
>>>
>>>This only happens when the user is offline.
>>>Any ideas?
>
>
>

[Tim Brown]

Thanks for this but I don't think that will be the problem as it happens on
all the Win 2K laptops running Office 2002. This does not happen on Win XP
laptops running Office 2002.

"Rob Schneider" > wrote in message
...
> Does it only happen with PowerPoint?
>
> Perhaps the offline cache is "confused". See
> http://support.microsoft.com/default.aspx?scid=kb;en-us;230738 for
> instructions how to re-build it. I had to do this once to fix
> unexplained problems with offline files which were confused even when
> online or offline. Seemed to clear the problem, and it hasn't come back.
>
> Hope this is useful to you. Let us know.
>
> rms
>
>
>
>
> Tim Brown wrote:
> > We have come across a problem with offline files and Powerpoint. We are
> >
> >>>running Win2K SP4 with Office XP. When the user is offline he is
unable
> >>>to
> >>>save .ppt files to his offline files cache area with the following
error
> >>>message: F:\presentation.ppt already exists and cant be replaced.
> >>>
> >>>This only happens when the user is offline.
> >>>Any ideas?
> >
> >
> >