Help!!!! i cant sigin!!!

[Bob]

i try to sign in to windows messenger but a message comes up saying username does not exist but it works on my m8s computer!! could it be my internet server? i am on aol!!! Help!!

[Jonathan Kay [MVP]]

Greetings Bob,

Here are some suggestions you might want to check/try:
1. The date on your computer needs to be set properly -- double click the clock verify that
the time and date are set.
2. If your password information is not saved, verify that you are typing it in with the
correct case (uppercase or lowercase).
3. Change your password @ http://memberservicesnet.passport.com/memberservice.srf, then try
signing in again.
4. If you use a firewall (like ZoneAlarm, Norton Internet Security etc. ), it's possible
that Messenger doesn't have the correct rights to access the Internet, especially since you
upgraded. You may need to re/add Messenger to the allowed list of programs in your firewall
if this is the case.
5. If you disabled your firewall in the past, it still may be blocking Messenger -- try
restarting it and see if that helps the situation. You also might try uninstalling an
installed firewall, to verify that it isn't causing a problem (even if it is disabled).
6. Clear your IE cache and cookies -- open Internet Explorer, click the Tools menu, then
Internet Options, then click the Delete Files button, and when that's complete click the
Delete Cookies button.
7. Check your IE Security settings -- open Internet Explorer, click the Tools menu, then
Internet Options, then Advanced tab, scroll to the Security section, and verify that "Check
for server certificate revocation" is unchecked. Also verify that 'Use SSL 2.0' and Use SSL
3.0' is checked, then click OK.
8. Click Start, then Run, and enter the following:
regsvr32 softpub.dll
then click OK
Then try again.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

"Bob" > wrote in message
...
>i try to sign in to windows messenger but a message comes up saying username does not exist
>but it works on my m8s computer!! could it be my internet server? i am on aol!!! Help!!

[dviper]

Bob did this solve your problem?...

Jonathan???
i have the same problem and can't login to any of the
secure sites either, have tried all these suggestions and
still can't get any of the secure sites to work from my
compputer, although i can get to them from work just fine.

Further suggestions please!

dviper

>-----Original Message-----
>Greetings Bob,
>
>Here are some suggestions you might want to check/try:
>1. The date on your computer needs to be set properly --
double click the clock verify that
>the time and date are set.
>2. If your password information is not saved, verify
that you are typing it in with the
>correct case (uppercase or lowercase).
>3. Change your password @
http://memberservicesnet.passport.com/memberservice.srf,
then try
>signing in again.
>4. If you use a firewall (like ZoneAlarm, Norton
Internet Security etc. ), it's possible
>that Messenger doesn't have the correct rights to access
the Internet, especially since you
>upgraded. You may need to re/add Messenger to the
allowed list of programs in your firewall
>if this is the case.
>5. If you disabled your firewall in the past, it still
may be blocking Messenger -- try
>restarting it and see if that helps the situation. You
also might try uninstalling an
>installed firewall, to verify that it isn't causing a
problem (even if it is disabled).
>6. Clear your IE cache and cookies -- open Internet
Explorer, click the Tools menu, then
>Internet Options, then click the Delete Files button, and
when that's complete click the
>Delete Cookies button.
>7. Check your IE Security settings -- open Internet
Explorer, click the Tools menu, then
>Internet Options, then Advanced tab, scroll to the
Security section, and verify that "Check
>for server certificate revocation" is unchecked. Also
verify that 'Use SSL 2.0' and Use SSL
>3.0' is checked, then click OK.
>8. Click Start, then Run, and enter the following:
>regsvr32 softpub.dll
>then click OK
>Then try again.
>____________________________________________
>Jonathan Kay
>Microsoft MVP - Windows Messenger/MSN Messenger
>Associate Expert
>http://www.microsoft.com/windowsxp/expertzone/
>Messenger Resources - http://messenger.jonathankay.com
>
>"Bob" > wrote in
message
...
>>i try to sign in to windows messenger but a message
comes up saying username does not exist
>>but it works on my m8s computer!! could it be my
internet server? i am on aol!!! Help!!
>
>
>.
>

[Jonathan Kay [MVP]]

Hi dviper,

When you say you can get them at work, are you using the same PC at work (ie. a laptop that
you're just carrying around) or is it a completely different PC?

If it's the same PC, then obviously something connection-wise which is blocking secure sites,
but if it's a different PC, it's more likely some configuration or registration of some DLL
which has been damaged.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

"dviper" > wrote in message
...
> Bob did this solve your problem?...
>
> Jonathan???
> i have the same problem and can't login to any of the
> secure sites either, have tried all these suggestions and
> still can't get any of the secure sites to work from my
> compputer, although i can get to them from work just fine.
>
> Further suggestions please!
>
> dviper
>
>>-----Original Message-----
>>Greetings Bob,
>>
>>Here are some suggestions you might want to check/try:
>>1. The date on your computer needs to be set properly --
> double click the clock verify that
>>the time and date are set.
>>2. If your password information is not saved, verify
> that you are typing it in with the
>>correct case (uppercase or lowercase).
>>3. Change your password @
> http://memberservicesnet.passport.com/memberservice.srf,
> then try
>>signing in again.
>>4. If you use a firewall (like ZoneAlarm, Norton
> Internet Security etc. ), it's possible
>>that Messenger doesn't have the correct rights to access
> the Internet, especially since you
>>upgraded. You may need to re/add Messenger to the
> allowed list of programs in your firewall
>>if this is the case.
>>5. If you disabled your firewall in the past, it still
> may be blocking Messenger -- try
>>restarting it and see if that helps the situation. You
> also might try uninstalling an
>>installed firewall, to verify that it isn't causing a
> problem (even if it is disabled).
>>6. Clear your IE cache and cookies -- open Internet
> Explorer, click the Tools menu, then
>>Internet Options, then click the Delete Files button, and
> when that's complete click the
>>Delete Cookies button.
>>7. Check your IE Security settings -- open Internet
> Explorer, click the Tools menu, then
>>Internet Options, then Advanced tab, scroll to the
> Security section, and verify that "Check
>>for server certificate revocation" is unchecked. Also
> verify that 'Use SSL 2.0' and Use SSL
>>3.0' is checked, then click OK.
>>8. Click Start, then Run, and enter the following:
>>regsvr32 softpub.dll
>>then click OK
>>Then try again.
>>____________________________________________
>>Jonathan Kay
>>Microsoft MVP - Windows Messenger/MSN Messenger
>>Associate Expert
>>http://www.microsoft.com/windowsxp/expertzone/
>>Messenger Resources - http://messenger.jonathankay.com
>>
>>"Bob" > wrote in
> message
...
>>>i try to sign in to windows messenger but a message
> comes up saying username does not exist
>>>but it works on my m8s computer!! could it be my
> internet server? i am on aol!!! Help!!
>>
>>
>>.
>>