hp deskjet printer problem

[kodiak]

My HP Deskjet 720c printer worked great with Win 98. However, since installing Win XP the colors no longer print correctly. In fact, grayscale now prints pinkscale. I've run the HP online diagnostic test and it says I have the most current driver installed
and everything is right. Obviously something isn't. I've tried everything I can think of. Has anyone else had this problem? Can someone PULEEZE suggest a solution? I'm sure it's something simple, but HP apparently offers no customer support for the 700 se
ries of Deskjet (at least it's not listed in their menu options). Without going into that saga, let me just say I'm extremely frustrated at this point and would be very appreciative of any help I can get.

Thanks,
Carol

[CaptainCrazy]

Hi Carol,

Sounds like your either running out of one or more colours or there is some
blockage in the ink cartridge(s). Blocking of the nozzles typically occurs
when the printer has been left off for a while (a week or so is all that is
needed). Im not certain with the particulars of HP Deskjet printers, but
usually some tools for cleaning print nozzles is included and this will
probably help if the nozzles are blocked.

If that fails, then I highly suggest buying a complete set of replacement
ink cartridges (use a cheapy online store) and that will almost certainly
resolve the problem.

And if that really doesnt work, either wait for another response or call HP.
:)

Hope that helps!
Regards,
Capt.Crazy


"kodiak" > wrote in message
...
> My HP Deskjet 720c printer worked great with Win 98. However, since
installing Win XP the colors no longer print correctly. In fact, grayscale
now prints pinkscale. I've run the HP online diagnostic test and it says I
have the most current driver installed and everything is right. Obviously
something isn't. I've tried everything I can think of. Has anyone else had
this problem? Can someone PULEEZE suggest a solution? I'm sure it's
something simple, but HP apparently offers no customer support for the 700
series of Deskjet (at least it's not listed in their menu options). Without
going into that saga, let me just say I'm extremely frustrated at this point
and would be very appreciative of any help I can get.
>
> Thanks,
> Carol

[MrB]

Carol,
Until yesterday, I was using that printer with XP (wife bought me a new one
for my birthday). I had used it with XP since the day XP came out, using the
XP supplied driver. It had served me well. The other day, on one occasion on
a web download, I noticed that black text printed out in a blue hue. I don't
know if it was a fluke or what. I wish I could offer you something more
positive, but I can't.
Good luck

"kodiak" > wrote in message
...
> My HP Deskjet 720c printer worked great with Win 98. However, since
installing Win XP the colors no longer print correctly. In fact, grayscale
now prints pinkscale. I've run the HP online diagnostic test and it says I
have the most current driver installed and everything is right. Obviously
something isn't. I've tried everything I can think of. Has anyone else had
this problem? Can someone PULEEZE suggest a solution? I'm sure it's
something simple, but HP apparently offers no customer support for the 700
series of Deskjet (at least it's not listed in their menu options). Without
going into that saga, let me just say I'm extremely frustrated at this point
and would be very appreciative of any help I can get.
>
> Thanks,
> Carol

[Peter]

I too, have the same printer and have had it forabout 6 years. While it
isn't a new or higher resolution printer, it has always worked just fine for
my needs. What really impresses me is the "Crazy Guy" who thoroughly
answered your question without jumping to say "that is a relic printer and
you should get up to date with a 'newer' or 'faster' printer, .. A lot of
people would scoff at this printer and suggest a new one, and i am glad
there are savvy people like him, who would answer you with very good
troubleshooting advice and not automatically criticize the printer..
"CaptainCrazy" > wrote in message
...
> Hi Carol,
>
> Sounds like your either running out of one or more colours or there is
some
> blockage in the ink cartridge(s). Blocking of the nozzles typically occurs
> when the printer has been left off for a while (a week or so is all that
is
> needed). Im not certain with the particulars of HP Deskjet printers, but
> usually some tools for cleaning print nozzles is included and this will
> probably help if the nozzles are blocked.
>
> If that fails, then I highly suggest buying a complete set of replacement
> ink cartridges (use a cheapy online store) and that will almost certainly
> resolve the problem.
>
> And if that really doesnt work, either wait for another response or call
HP.
> :)
>
> Hope that helps!
> Regards,
> Capt.Crazy
>
>
> "kodiak" > wrote in message
> ...
> > My HP Deskjet 720c printer worked great with Win 98. However, since
> installing Win XP the colors no longer print correctly. In fact, grayscale
> now prints pinkscale. I've run the HP online diagnostic test and it says I
> have the most current driver installed and everything is right. Obviously
> something isn't. I've tried everything I can think of. Has anyone else had
> this problem? Can someone PULEEZE suggest a solution? I'm sure it's
> something simple, but HP apparently offers no customer support for the 700
> series of Deskjet (at least it's not listed in their menu options).
Without
> going into that saga, let me just say I'm extremely frustrated at this
point
> and would be very appreciative of any help I can get.
> >
> > Thanks,
> > Carol
>
>

[CaptainCrazy]

Why thanks Peter - I try (albeit in vain sometimes!) :)

Cya!
Capt.Crazy


"Peter" > wrote in message
...
> I too, have the same printer and have had it forabout 6 years. While it
> isn't a new or higher resolution printer, it has always worked just fine
for
> my needs. What really impresses me is the "Crazy Guy" who thoroughly
> answered your question without jumping to say "that is a relic printer and
> you should get up to date with a 'newer' or 'faster' printer, .. A lot of
> people would scoff at this printer and suggest a new one, and i am glad
> there are savvy people like him, who would answer you with very good
> troubleshooting advice and not automatically criticize the printer..
> "CaptainCrazy" > wrote in message
> ...
> > Hi Carol,
> >
> > Sounds like your either running out of one or more colours or there is
> some
> > blockage in the ink cartridge(s). Blocking of the nozzles typically
occurs
> > when the printer has been left off for a while (a week or so is all that
> is
> > needed). Im not certain with the particulars of HP Deskjet printers, but
> > usually some tools for cleaning print nozzles is included and this will
> > probably help if the nozzles are blocked.
> >
> > If that fails, then I highly suggest buying a complete set of
replacement
> > ink cartridges (use a cheapy online store) and that will almost
certainly
> > resolve the problem.
> >
> > And if that really doesnt work, either wait for another response or call
> HP.
> > :)
> >
> > Hope that helps!
> > Regards,
> > Capt.Crazy
> >
> >
> > "kodiak" > wrote in message
> > ...
> > > My HP Deskjet 720c printer worked great with Win 98. However, since
> > installing Win XP the colors no longer print correctly. In fact,
grayscale
> > now prints pinkscale. I've run the HP online diagnostic test and it says
I
> > have the most current driver installed and everything is right.
Obviously
> > something isn't. I've tried everything I can think of. Has anyone else
had
> > this problem? Can someone PULEEZE suggest a solution? I'm sure it's
> > something simple, but HP apparently offers no customer support for the
700
> > series of Deskjet (at least it's not listed in their menu options).
> Without
> > going into that saga, let me just say I'm extremely frustrated at this
> point
> > and would be very appreciative of any help I can get.
> > >
> > > Thanks,
> > > Carol
> >
> >
>
>

[JD]

FWIW, when you print an pdf fill-in form, it shows black on the screen but
prints blue. I, too, use an HP printer and see the same thing. It's not a
problem, just and oddity.
"MrB" > wrote in message
...
> Carol,
> Until yesterday, I was using that printer with XP (wife bought me a new
one
> for my birthday). I had used it with XP since the day XP came out, using
the
> XP supplied driver. It had served me well. The other day, on one occasion
on
> a web download, I noticed that black text printed out in a blue hue. I
don't
> know if it was a fluke or what. I wish I could offer you something more
> positive, but I can't.
> Good luck
>
> "kodiak" > wrote in message
> ...
> > My HP Deskjet 720c printer worked great with Win 98. However, since
> installing Win XP the colors no longer print correctly. In fact, grayscale
> now prints pinkscale. I've run the HP online diagnostic test and it says I
> have the most current driver installed and everything is right. Obviously
> something isn't. I've tried everything I can think of. Has anyone else had
> this problem? Can someone PULEEZE suggest a solution? I'm sure it's
> something simple, but HP apparently offers no customer support for the 700
> series of Deskjet (at least it's not listed in their menu options).
Without
> going into that saga, let me just say I'm extremely frustrated at this
point
> and would be very appreciative of any help I can get.
> >
> > Thanks,
> > Carol
>
>

On a related note, with my Deskjet 820C, when color is
selected in the driver, blacks come out "composite
black," thereby wasting color ink. Consequently, speed
is SIGNIFICANTLY reduced when printing black on a color
page.

The only guaranteed way of printing from the black
cartridge is to disable the color in the driver.

Also, error-diffusion dithering (black only) can't be
turned on. This is annoying, especially when printing
grayscales.

I think this also applies to other HP printer drivers
that come with XP (and 2000).

>-----Original Message-----
>Carol,
>Until yesterday, I was using that printer with XP (wife
bought me a new one
>for my birthday). I had used it with XP since the day XP
came out, using the
>XP supplied driver. It had served me well. The other
day, on one occasion on
>a web download, I noticed that black text printed out in
a blue hue. I don't
>know if it was a fluke or what. I wish I could offer you
something more
>positive, but I can't.
>Good luck
>
>"kodiak" > wrote in message
>news:9F70DAAF-8FD0-4E2A-88FB-
...
>> My HP Deskjet 720c printer worked great with Win 98.
However, since
>installing Win XP the colors no longer print correctly.
In fact, grayscale
>now prints pinkscale. I've run the HP online diagnostic
test and it says I
>have the most current driver installed and everything is
right. Obviously
>something isn't. I've tried everything I can think of.
Has anyone else had
>this problem? Can someone PULEEZE suggest a solution?
I'm sure it's
>something simple, but HP apparently offers no customer
support for the 700
>series of Deskjet (at least it's not listed in their
menu options). Without
>going into that saga, let me just say I'm extremely
frustrated at this point
>and would be very appreciative of any help I can get.
>>
>> Thanks,
>> Carol
>
>
>.
>

[MrB]

I agree, this is what I think happened on the one occasion. My color
cartridge is deficient of one color ink, therefore the faux black minus one
color. Everything else has been normal. The original poster on this thread
might have had a similar experience, except it might have been missing a
different color.

> wrote in message
...
> On a related note, with my Deskjet 820C, when color is
> selected in the driver, blacks come out "composite
> black," thereby wasting color ink. Consequently, speed
> is SIGNIFICANTLY reduced when printing black on a color
> page.
>
> The only guaranteed way of printing from the black
> cartridge is to disable the color in the driver.
>
> Also, error-diffusion dithering (black only) can't be
> turned on. This is annoying, especially when printing
> grayscales.
>
> I think this also applies to other HP printer drivers
> that come with XP (and 2000).
>
> >-----Original Message-----
> >Carol,
> >Until yesterday, I was using that printer with XP (wife
> bought me a new one
> >for my birthday). I had used it with XP since the day XP
> came out, using the
> >XP supplied driver. It had served me well. The other
> day, on one occasion on
> >a web download, I noticed that black text printed out in
> a blue hue. I don't
> >know if it was a fluke or what. I wish I could offer you
> something more
> >positive, but I can't.
> >Good luck
> >
> >"kodiak" > wrote in message
> >news:9F70DAAF-8FD0-4E2A-88FB-
> ...
> >> My HP Deskjet 720c printer worked great with Win 98.
> However, since
> >installing Win XP the colors no longer print correctly.
> In fact, grayscale
> >now prints pinkscale. I've run the HP online diagnostic
> test and it says I
> >have the most current driver installed and everything is
> right. Obviously
> >something isn't. I've tried everything I can think of.
> Has anyone else had
> >this problem? Can someone PULEEZE suggest a solution?
> I'm sure it's
> >something simple, but HP apparently offers no customer
> support for the 700
> >series of Deskjet (at least it's not listed in their
> menu options). Without
> >going into that saga, let me just say I'm extremely
> frustrated at this point
> >and would be very appreciative of any help I can get.
> >>
> >> Thanks,
> >> Carol
> >
> >
> >.
> >

[Wes]

I have the exact same problem with my deskjet on xp. If you ever find out what the cause is, let us know, thanks, Wes