updates

[gracie]

when i down load updates it won't install it says Q817287
or other reasons



thanks

[Unknown]

817287 is an update to correct the corruption of the 'catroot2' file. A
corrupt catroot2 file prevents installation of updates. To fix, Go to
C:/windows/system32 and find file 'catroot2' and re name it to something
like 'catold2' . Reboot, download and install your updates especially
817287. A new catroot2 file will be generated.
"gracie" > wrote in message
...
> when i down load updates it won't install it says Q817287
> or other reasons
>
>
>
> thanks

[Torgeir Bakken (MVP)]

gracie wrote:

> when i down load updates it won't install it says Q817287
> or other reasons

Hi

For WinXP, renaming or deleting the Catroot2 folder may solve the problem.

Go to http://support.microsoft.com/?scid=kb;en-us;326815

Follow the steps 6 to 8 in the Resolution section of above link (do a reboot
first so the computer is "fresh" before you do the steps).

Then try to install the update again.

Disregard that the link above is for SP1, the Catroot2 problem is relevant for
other updates as well. The Catroot2 problem can be avoided by installing
Q817287 (the one you have problems installing ;-)

Windows Update 643 Error and the Catalog Database
http://support.microsoft.com/default.aspx?scid=kb;en-us;817287


If renaming or deleting the Catroot2 folder doesn't help, try this (for all
Microsoft OS versions):

Check your "windows update.log" file for specific error code (the log file
is in your windows folder) and take look at this Web page:

Windows Update Troubleshooter
http://v4.windowsupdate.microsoft.com/troubleshoot/


--
torgeir
Microsoft MVP Scripting and WMI, Porsgrunn Norway
Administration scripting examples and an ONLINE version of the 1328 page
Scripting Guide: http://www.microsoft.com/technet/scriptcenter