why cant i get on hotmail

[dora]

i have been able to login before. i was using it one
oring and i left and went out anf when i returned i was
not even able to get into the site. what is going on .
can some one help me please. this is very serious. others
are having the same problem

[Jonathan Kay [MVP]]

Greetings Dora,

Can you be more specific about what exactly happens when you try to get into the site? any
error messages etc.

However, here are some suggestions you might want to check/try:

1. If your password information is not saved, verify that you are typing it in with the
correct case (uppercase or lowercase).
2. Change your password @ http://memberservicesnet.passport.com/memberservice.srf, then try
signing in again.
3. Clear your IE cache and cookies -- open Internet Explorer, click the Tools menu, then
Internet Options, then click the Delete Files button, and when that's complete click the
Delete Cookies button.
4. Check your IE Security settings -- open Internet Explorer, click the Tools menu, then
Internet Options, then Advanced tab, scroll to the Security section, and verify that "Check
for server certificate revocation" is unchecked. Also verify that 'Use SSL 2.0' and Use SSL
3.0' is checked, then click OK.
5. Click Start, then Run, and enter the following:
regsvr32 softpub.dll
then click OK
Then try again.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

"dora" > wrote in message
...
>i have been able to login before. i was using it one
> oring and i left and went out anf when i returned i was
> not even able to get into the site. what is going on .
> can some one help me please. this is very serious. others
> are having the same problem