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View Full Version : HELP! two blue screens of death!


Brian
December 6th 03, 04:03 PM
Hello.

I've had this PC for about two years. The BSOD problems
started
occuring about 8 months ago, and slowly progressed to being
more frequent.

Before I describe the problem, here are the PC's system
specifics:

************************************************** *********
***
************************************************** *********
***
Operating system Microsoft Windows XP Professional
System Manufacturer VIA Techologies, Inc.
System Model VT8601
System Type X86-based PC
Processor x86 Family 6 Model 11 Stepping 1
GenuineIntel ~1097 Mhz
BIOS Version/Date Award Software International, Inc.
6.00 PG, 11/22/2001
SMBIOS Version 2.3
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\System32
Boot Device \Device\HarddiskVolume2
Total Physical Memory 384.00 MB
Available Physical Memory 252.96 MB
Total Virtual Memory 1.28 GB
Available Virtual Memory 1.05 GB
Page File Space 922.94 MB
Page File C:\pagefile.sys

Hardware components

Model WDC WD150AB-00BVA0
Bytes/Sector 512
Media Loaded Yes
Media Type Fixed hard disk
Partitions 3
SCSI Bus 0
SCSI Logical Unit 0
SCSI Port 1
SCSI Target ID 0
Sectors/Track 63
Size 13.99 GB (15,019,361,280 bytes)


ATAPI 48X CDROM
SAMSUNG CD-R/RW SW-248F

S3 Graphics Inc. Savage4
Adapter RAM 16.00 MB (16,777,216 bytes)
************************************************** *********
****
************************************************** *********
****



My IDE hard drive is divided into two partitions:
The C drive is about 3 GB and is for the
operating system only. The remaining 11 GB
are for my programs and files. I normally format
both partitions to be FAT32.


Immediately after a new installation, I configure the PC
for optimum performance, meaning that I disable graphic
and sound effects, screen saver, hibernation, pretty much
anything that will give me more memory and save processing
time.


Now for the problems:


Everything during boot up goes smoothly. Then the
loading Windows XP screen shows up, with the little blue
bar below the logo that slides for the loading process.
The screen then turns black and then, instead of the
blue "welcome"
screen, I get the BSOD that says the following:



STOP: c0000218 {Registry File Failure}
The registry cannot load the hive (file):
\SystemRoot\System32\Config\SOFTWARE
or its log or alternate.
It is corrupt, absent, or not writeable.

Beginning dump of physical memory.
Physical memory dump complete.
Contact your system administrator or technical
support group for further assistance.

I located this "SOFTWARE" file, which appears
to be a text file, but it's file size fluxuates
as you view it in the window.



Let it be known that I've encountered this BSOD
quite often. 8 months ago I would get it every
three or so weeks. And as that time passed, I would
see it more frequently. Now, for the pass 3 months I see
this BSOD at least once a week (I know that's terrible).
And I don't do that "safe mode" "recovery" stuff. I
have everything on the D drive apart from the operating
system. So I simply reinstall Win XP. (It's getting to the
point where I'm starting to memorize the registration
number
that I have to input for the OS).


But just recently for the first time I got a new BSOD
upon startup which said the following:


A problem has been detected and Windows has been
shutdown to prevent damage to your computer.

UNMOUNTABLE_BOOT_VOLUME

If this is the first time you've seen this stop error
screen,
restart your computer. If this screen appears again, follow
these steps.

Check to make sure any new hardware or software is properly
installed. If this is a new installation, ask your hardware
or software manufacturer for any Windows Updates you might
need.

If problems continue, disable or remove any newly installed
hardware or software. Disable BIOS memory options such as
Caching or Shadowing. If you need to use Safe Mode to
remove
or disable components, restart your computer, press F8 to
select Advanced Startup Options, and then select Safe Mode.

Technical information:

*** STOP: 0x000000ED (0x823CF030, 0xC000009C, 0x00000000,
0x00000000)




The following "symptoms" are my own opinions of what I
think
is causing the BSOD, but I can't pinpoint the problem,
which
is why I'm asking for help:


1. Too many programs are installed. Since my C drive is a
3 GB
partition, I reserve it only for the operating system,
which
is close to 2 GB. However I install all my programs on
the
D drive. I usually install the same programs and I
never had
problems installing and running them in the past, but
more
recently, I noticed that everytime I installed a new
program,
the sooner I ended up with the BSOD, even if I remove
the program.

2. My hard drive or memory is getting old. Before I waste
money
on something that's probably not the problem, I need
some
insight as to whether they are the problem and why.


Basically, I'm NOT looking for info on how to "fix the
problem."
I normally "fix it" by reinstalling the operating system.
I'm looking for ways to avert getting these types of BSOD
in the
first place.


***************
* 2 questions *
***************

1. When I get the BSOD, and all the files I need are on
one drive
separate from the operating system, and all it takes is
a simple
installation of its programs, why should I worry
about "Safe Mode",
"recovery" and "editing the registry" when a simple
reinstallation
of the OS will do?

2. What can I do to minimize getting BSOD in the first
place?

Thank you.

PS If you're reading this, I'm probably reinstalling
Windows XP ;)

Mary Sauer
December 6th 03, 04:03 PM
Try this article
http://www.kellys-korner-xp.com/xp_sys32.htm


--
Mary Sauer MS MVP
http://office.microsoft.com/clipart/
http://www.mvps.org/msauer/getting_started.htm
"Brian" > wrote in message
...
> Hello.
>
> I've had this PC for about two years. The BSOD problems
> started
> occuring about 8 months ago, and slowly progressed to being
> more frequent.
>
> Before I describe the problem, here are the PC's system
> specifics:
>
> ************************************************** *********
> ***
> ************************************************** *********
> ***
> Operating system Microsoft Windows XP Professional
> System Manufacturer VIA Techologies, Inc.
> System Model VT8601
> System Type X86-based PC
> Processor x86 Family 6 Model 11 Stepping 1
> GenuineIntel ~1097 Mhz
> BIOS Version/Date Award Software International, Inc.
> 6.00 PG, 11/22/2001
> SMBIOS Version 2.3
> Windows Directory C:\WINDOWS
> System Directory C:\WINDOWS\System32
> Boot Device \Device\HarddiskVolume2
> Total Physical Memory 384.00 MB
> Available Physical Memory 252.96 MB
> Total Virtual Memory 1.28 GB
> Available Virtual Memory 1.05 GB
> Page File Space 922.94 MB
> Page File C:\pagefile.sys
>
> Hardware components
>
> Model WDC WD150AB-00BVA0
> Bytes/Sector 512
> Media Loaded Yes
> Media Type Fixed hard disk
> Partitions 3
> SCSI Bus 0
> SCSI Logical Unit 0
> SCSI Port 1
> SCSI Target ID 0
> Sectors/Track 63
> Size 13.99 GB (15,019,361,280 bytes)
>
>
> ATAPI 48X CDROM
> SAMSUNG CD-R/RW SW-248F
>
> S3 Graphics Inc. Savage4
> Adapter RAM 16.00 MB (16,777,216 bytes)
> ************************************************** *********
> ****
> ************************************************** *********
> ****
>
>
>
> My IDE hard drive is divided into two partitions:
> The C drive is about 3 GB and is for the
> operating system only. The remaining 11 GB
> are for my programs and files. I normally format
> both partitions to be FAT32.
>
>
> Immediately after a new installation, I configure the PC
> for optimum performance, meaning that I disable graphic
> and sound effects, screen saver, hibernation, pretty much
> anything that will give me more memory and save processing
> time.
>
>
> Now for the problems:
>
>
> Everything during boot up goes smoothly. Then the
> loading Windows XP screen shows up, with the little blue
> bar below the logo that slides for the loading process.
> The screen then turns black and then, instead of the
> blue "welcome"
> screen, I get the BSOD that says the following:
>
>
>
> STOP: c0000218 {Registry File Failure}
> The registry cannot load the hive (file):
> \SystemRoot\System32\Config\SOFTWARE
> or its log or alternate.
> It is corrupt, absent, or not writeable.
>
> Beginning dump of physical memory.
> Physical memory dump complete.
> Contact your system administrator or technical
> support group for further assistance.
>
> I located this "SOFTWARE" file, which appears
> to be a text file, but it's file size fluxuates
> as you view it in the window.
>
>
>
> Let it be known that I've encountered this BSOD
> quite often. 8 months ago I would get it every
> three or so weeks. And as that time passed, I would
> see it more frequently. Now, for the pass 3 months I see
> this BSOD at least once a week (I know that's terrible).
> And I don't do that "safe mode" "recovery" stuff. I
> have everything on the D drive apart from the operating
> system. So I simply reinstall Win XP. (It's getting to the
> point where I'm starting to memorize the registration
> number
> that I have to input for the OS).
>
>
> But just recently for the first time I got a new BSOD
> upon startup which said the following:
>
>
> A problem has been detected and Windows has been
> shutdown to prevent damage to your computer.
>
> UNMOUNTABLE_BOOT_VOLUME
>
> If this is the first time you've seen this stop error
> screen,
> restart your computer. If this screen appears again, follow
> these steps.
>
> Check to make sure any new hardware or software is properly
> installed. If this is a new installation, ask your hardware
> or software manufacturer for any Windows Updates you might
> need.
>
> If problems continue, disable or remove any newly installed
> hardware or software. Disable BIOS memory options such as
> Caching or Shadowing. If you need to use Safe Mode to
> remove
> or disable components, restart your computer, press F8 to
> select Advanced Startup Options, and then select Safe Mode.
>
> Technical information:
>
> *** STOP: 0x000000ED (0x823CF030, 0xC000009C, 0x00000000,
> 0x00000000)
>
>
>
>
> The following "symptoms" are my own opinions of what I
> think
> is causing the BSOD, but I can't pinpoint the problem,
> which
> is why I'm asking for help:
>
>
> 1. Too many programs are installed. Since my C drive is a
> 3 GB
> partition, I reserve it only for the operating system,
> which
> is close to 2 GB. However I install all my programs on
> the
> D drive. I usually install the same programs and I
> never had
> problems installing and running them in the past, but
> more
> recently, I noticed that everytime I installed a new
> program,
> the sooner I ended up with the BSOD, even if I remove
> the program.
>
> 2. My hard drive or memory is getting old. Before I waste
> money
> on something that's probably not the problem, I need
> some
> insight as to whether they are the problem and why.
>
>
> Basically, I'm NOT looking for info on how to "fix the
> problem."
> I normally "fix it" by reinstalling the operating system.
> I'm looking for ways to avert getting these types of BSOD
> in the
> first place.
>
>
> ***************
> * 2 questions *
> ***************
>
> 1. When I get the BSOD, and all the files I need are on
> one drive
> separate from the operating system, and all it takes is
> a simple
> installation of its programs, why should I worry
> about "Safe Mode",
> "recovery" and "editing the registry" when a simple
> reinstallation
> of the OS will do?
>
> 2. What can I do to minimize getting BSOD in the first
> place?
>
> Thank you.
>
> PS If you're reading this, I'm probably reinstalling
> Windows XP ;)

Rick \Nutcase\ Rogers
December 6th 03, 04:04 PM
Hi Brian,

How to Recover from a Corrupted Registry [Q307545]
http://support.microsoft.com/?kbid=307545

By the way, did you build this system or buy it prebuilt? I ask because your
problem may stem from using a 40 pin controller cable where you should've
used an 80 pin one.

The other error regarding the unmountable_boot_volume usually stems from the
same problem, but can also be caused by the user forcing a higher DMA mode
at startup in the system BIOS that the drive cannot handle.

--
Best of Luck,

Rick Rogers aka "Nutcase" MS-MVP - Win9x
Windows isn't rocket science! That's my other hobby!
http://mvp.support.microsoft.com/
Associate Expert - WinXP - Expert Zone
www.microsoft.com/windowsxp/expertzone
Win98 Help - www.rickrogers.org

"Brian" > wrote in message
...
> Hello.
>
> I've had this PC for about two years. The BSOD problems
> started
> occuring about 8 months ago, and slowly progressed to being
> more frequent.
>
> Before I describe the problem, here are the PC's system
> specifics:
>
> ************************************************** *********
> ***
> ************************************************** *********
> ***
> Operating system Microsoft Windows XP Professional
> System Manufacturer VIA Techologies, Inc.
> System Model VT8601
> System Type X86-based PC
> Processor x86 Family 6 Model 11 Stepping 1
> GenuineIntel ~1097 Mhz
> BIOS Version/Date Award Software International, Inc.
> 6.00 PG, 11/22/2001
> SMBIOS Version 2.3
> Windows Directory C:\WINDOWS
> System Directory C:\WINDOWS\System32
> Boot Device \Device\HarddiskVolume2
> Total Physical Memory 384.00 MB
> Available Physical Memory 252.96 MB
> Total Virtual Memory 1.28 GB
> Available Virtual Memory 1.05 GB
> Page File Space 922.94 MB
> Page File C:\pagefile.sys
>
> Hardware components
>
> Model WDC WD150AB-00BVA0
> Bytes/Sector 512
> Media Loaded Yes
> Media Type Fixed hard disk
> Partitions 3
> SCSI Bus 0
> SCSI Logical Unit 0
> SCSI Port 1
> SCSI Target ID 0
> Sectors/Track 63
> Size 13.99 GB (15,019,361,280 bytes)
>
>
> ATAPI 48X CDROM
> SAMSUNG CD-R/RW SW-248F
>
> S3 Graphics Inc. Savage4
> Adapter RAM 16.00 MB (16,777,216 bytes)
> ************************************************** *********
> ****
> ************************************************** *********
> ****
>
>
>
> My IDE hard drive is divided into two partitions:
> The C drive is about 3 GB and is for the
> operating system only. The remaining 11 GB
> are for my programs and files. I normally format
> both partitions to be FAT32.
>
>
> Immediately after a new installation, I configure the PC
> for optimum performance, meaning that I disable graphic
> and sound effects, screen saver, hibernation, pretty much
> anything that will give me more memory and save processing
> time.
>
>
> Now for the problems:
>
>
> Everything during boot up goes smoothly. Then the
> loading Windows XP screen shows up, with the little blue
> bar below the logo that slides for the loading process.
> The screen then turns black and then, instead of the
> blue "welcome"
> screen, I get the BSOD that says the following:
>
>
>
> STOP: c0000218 {Registry File Failure}
> The registry cannot load the hive (file):
> \SystemRoot\System32\Config\SOFTWARE
> or its log or alternate.
> It is corrupt, absent, or not writeable.
>
> Beginning dump of physical memory.
> Physical memory dump complete.
> Contact your system administrator or technical
> support group for further assistance.
>
> I located this "SOFTWARE" file, which appears
> to be a text file, but it's file size fluxuates
> as you view it in the window.
>
>
>
> Let it be known that I've encountered this BSOD
> quite often. 8 months ago I would get it every
> three or so weeks. And as that time passed, I would
> see it more frequently. Now, for the pass 3 months I see
> this BSOD at least once a week (I know that's terrible).
> And I don't do that "safe mode" "recovery" stuff. I
> have everything on the D drive apart from the operating
> system. So I simply reinstall Win XP. (It's getting to the
> point where I'm starting to memorize the registration
> number
> that I have to input for the OS).
>
>
> But just recently for the first time I got a new BSOD
> upon startup which said the following:
>
>
> A problem has been detected and Windows has been
> shutdown to prevent damage to your computer.
>
> UNMOUNTABLE_BOOT_VOLUME
>
> If this is the first time you've seen this stop error
> screen,
> restart your computer. If this screen appears again, follow
> these steps.
>
> Check to make sure any new hardware or software is properly
> installed. If this is a new installation, ask your hardware
> or software manufacturer for any Windows Updates you might
> need.
>
> If problems continue, disable or remove any newly installed
> hardware or software. Disable BIOS memory options such as
> Caching or Shadowing. If you need to use Safe Mode to
> remove
> or disable components, restart your computer, press F8 to
> select Advanced Startup Options, and then select Safe Mode.
>
> Technical information:
>
> *** STOP: 0x000000ED (0x823CF030, 0xC000009C, 0x00000000,
> 0x00000000)
>
>
>
>
> The following "symptoms" are my own opinions of what I
> think
> is causing the BSOD, but I can't pinpoint the problem,
> which
> is why I'm asking for help:
>
>
> 1. Too many programs are installed. Since my C drive is a
> 3 GB
> partition, I reserve it only for the operating system,
> which
> is close to 2 GB. However I install all my programs on
> the
> D drive. I usually install the same programs and I
> never had
> problems installing and running them in the past, but
> more
> recently, I noticed that everytime I installed a new
> program,
> the sooner I ended up with the BSOD, even if I remove
> the program.
>
> 2. My hard drive or memory is getting old. Before I waste
> money
> on something that's probably not the problem, I need
> some
> insight as to whether they are the problem and why.
>
>
> Basically, I'm NOT looking for info on how to "fix the
> problem."
> I normally "fix it" by reinstalling the operating system.
> I'm looking for ways to avert getting these types of BSOD
> in the
> first place.
>
>
> ***************
> * 2 questions *
> ***************
>
> 1. When I get the BSOD, and all the files I need are on
> one drive
> separate from the operating system, and all it takes is
> a simple
> installation of its programs, why should I worry
> about "Safe Mode",
> "recovery" and "editing the registry" when a simple
> reinstallation
> of the OS will do?
>
> 2. What can I do to minimize getting BSOD in the first
> place?
>
> Thank you.
>
> PS If you're reading this, I'm probably reinstalling
> Windows XP ;)

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