CD Drive Not Recognized

[webejammin]

Trying to help a friend who is having problems with his Sony CRX216E CD
drive. He's running XP Home on a Dell system. He says the problem is that
the CD drive is no longer working. This problem has just arose as he was
able to use it up to this point. It's not recognized in My Computer and when
we look in Device Manager it has a yellow exclamation point next to it. I
suggested uninstalling it and reinstalling... which he say went fine with XP
saying it has the correct drivers. (Still not being recognized in My
Computer & yellow ! still in Device Manager)

He e-mailed this morning to say;
"When I search files for the CD, I place the arrow over the file name and it
reads: Location:D:\--but when I open the file and look at properties, it
reads Location C:\Documents."

I know this is a little "Wishy-Washy" as he's explaining all this via
e-mail. Would appreciate if anyone would have some suggestion on
troubleshooting the problem. I could always get back to him and ask him to
clarify any information that might be needed.

Many Thanks!!!



---
Outgoing mail is certified Virus Free.
Checked by AVG anti-virus system (http://www.grisoft.com).
Version: 6.0.593 / Virus Database: 376 - Release Date: 02/20/2004

[Tedd Riggs]

Did the PC come with Win XP or is it an upgrade as the Sony CD drives seem
to like Sony drivers, might check the Sony Support Web site for new drivers.
Also if a yellow mark is there, something is not happy. I would remove the
hardware profile totally and then in Control panel go to Add new hardware
and see if he has better luck.
I could not find a thing on this drive on Sony's site, the closest was for
the CRX215A
http://sony.storagesupport.com/cdrw/crx215a1dwn.htm

On the Dell support site, it covers the drive in detail.
http://support.ap.dell.com/docs/storage/p58958/

There is alot of info on Google, but did not see anything too useful other
then users having problems with older versions of Nero and also saying the
drive is very sensitive to the type (brand) CD used
Hope this helps !
Tedd

--
Tedd Riggs
PDA Square Content Developer
www.pdasquare.com
Redmond, WA


"webejammin" > wrote in message
...
> Trying to help a friend who is having problems with his Sony CRX216E CD
> drive. He's running XP Home on a Dell system. He says the problem is that
> the CD drive is no longer working. This problem has just arose as he was
> able to use it up to this point. It's not recognized in My Computer and
when
> we look in Device Manager it has a yellow exclamation point next to it. I
> suggested uninstalling it and reinstalling... which he say went fine with
XP
> saying it has the correct drivers. (Still not being recognized in My
> Computer & yellow ! still in Device Manager)
>
> He e-mailed this morning to say;
> "When I search files for the CD, I place the arrow over the file name and
it
> reads: Location:D:\--but when I open the file and look at properties, it
> reads Location C:\Documents."
>
> I know this is a little "Wishy-Washy" as he's explaining all this via
> e-mail. Would appreciate if anyone would have some suggestion on
> troubleshooting the problem. I could always get back to him and ask him to

> clarify any information that might be needed.
>
> Many Thanks!!!
>
>
>
> ---
> Outgoing mail is certified Virus Free.
> Checked by AVG anti-virus system (http://www.grisoft.com).
> Version: 6.0.593 / Virus Database: 376 - Release Date: 02/20/2004
>
>

[webejammin]

Tedd,

Thanks for your reply!!!

I spent a couple of hours yesterday searching Sony & Google, as you have
found nothing on Sony's site and plenty of mention on the CRX216E on Google,
though nothing specific to this problem. My original thoughts were that the
XP provided driver needed to be changed to one from Sony, but can't find it.
However, what's strange is my friend has been using the CD up till about a
week ago with no problems. Now, what's happened since then I do not know.
It's strange it's not showing up in My Computer even though XP says it's
installed correctly???

Maybe someone else might have some suggestions. Again, Thanks for your
reply!!!

TK.


"Tedd Riggs" öm> wrote in message
...
> Did the PC come with Win XP or is it an upgrade as the Sony CD drives seem
> to like Sony drivers, might check the Sony Support Web site for new
drivers.
> Also if a yellow mark is there, something is not happy. I would remove the
> hardware profile totally and then in Control panel go to Add new hardware
> and see if he has better luck.
> I could not find a thing on this drive on Sony's site, the closest was for
> the CRX215A
> http://sony.storagesupport.com/cdrw/crx215a1dwn.htm
>
> On the Dell support site, it covers the drive in detail.
> http://support.ap.dell.com/docs/storage/p58958/
>
> There is alot of info on Google, but did not see anything too useful other
> then users having problems with older versions of Nero and also saying the
> drive is very sensitive to the type (brand) CD used
> Hope this helps !
> Tedd
>
> --
> Tedd Riggs
> PDA Square Content Developer
> www.pdasquare.com
> Redmond, WA
>
>
> "webejammin" > wrote in message
> ...
> > Trying to help a friend who is having problems with his Sony CRX216E CD
> > drive. He's running XP Home on a Dell system. He says the problem is
that
> > the CD drive is no longer working. This problem has just arose as he was
> > able to use it up to this point. It's not recognized in My Computer and
> when
> > we look in Device Manager it has a yellow exclamation point next to it.
I
> > suggested uninstalling it and reinstalling... which he say went fine
with
> XP
> > saying it has the correct drivers. (Still not being recognized in My
> > Computer & yellow ! still in Device Manager)
> >
> > He e-mailed this morning to say;
> > "When I search files for the CD, I place the arrow over the file name
and
> it
> > reads: Location:D:\--but when I open the file and look at properties, it
> > reads Location C:\Documents."
> >
> > I know this is a little "Wishy-Washy" as he's explaining all this via
> > e-mail. Would appreciate if anyone would have some suggestion on
> > troubleshooting the problem. I could always get back to him and ask him
to
>
> > clarify any information that might be needed.
> >
> > Many Thanks!!!
> >
> >
> >
> > ---
> > Outgoing mail is certified Virus Free.
> > Checked by AVG anti-virus system (http://www.grisoft.com).
> > Version: 6.0.593 / Virus Database: 376 - Release Date: 02/20/2004
> >
> >
>
>


---
Outgoing mail is certified Virus Free.
Checked by AVG anti-virus system (http://www.grisoft.com).
Version: 6.0.593 / Virus Database: 376 - Release Date: 02/20/2004

[Tedd Riggs]

Hi TK,
Yes I spent a good 2 hours between Sony, Dell, Google, Hotbot, Yahoo and
Microsoft and its strange that there are so many things on Google, but none
of them really say anything other then the specs. The other thing is why it
is not on the Sony site at all. From what little info I did get, it sounds
like it is made for XP. But that is weird it not showing up in "My PC"
actually maybe that is not so strange, my Sony Vaio laptop does not show a
CD drive either until I put a CD in it. I will keep my eyes open and if
anything useful comes up, I will post it here for you.
Tedd

--
Tedd Riggs
PDA Square Content Developer
www.pdasquare.com
Redmond, WA


"webejammin" > wrote in message
...
> Tedd,
>
> Thanks for your reply!!!
>
> I spent a couple of hours yesterday searching Sony & Google, as you have
> found nothing on Sony's site and plenty of mention on the CRX216E on
Google,
> though nothing specific to this problem. My original thoughts were that
the
> XP provided driver needed to be changed to one from Sony, but can't find
it.
> However, what's strange is my friend has been using the CD up till about a
> week ago with no problems. Now, what's happened since then I do not know.
> It's strange it's not showing up in My Computer even though XP says it's
> installed correctly???
>
> Maybe someone else might have some suggestions. Again, Thanks for your
> reply!!!
>
> TK.
>
>
> "Tedd Riggs" öm> wrote in message
> ...
> > Did the PC come with Win XP or is it an upgrade as the Sony CD drives
seem
> > to like Sony drivers, might check the Sony Support Web site for new
> drivers.
> > Also if a yellow mark is there, something is not happy. I would remove
the
> > hardware profile totally and then in Control panel go to Add new
hardware
> > and see if he has better luck.
> > I could not find a thing on this drive on Sony's site, the closest was
for
> > the CRX215A
> > http://sony.storagesupport.com/cdrw/crx215a1dwn.htm
> >
> > On the Dell support site, it covers the drive in detail.
> > http://support.ap.dell.com/docs/storage/p58958/
> >
> > There is alot of info on Google, but did not see anything too useful
other
> > then users having problems with older versions of Nero and also saying
the
> > drive is very sensitive to the type (brand) CD used
> > Hope this helps !
> > Tedd
> >
> > --
> > Tedd Riggs
> > PDA Square Content Developer
> > www.pdasquare.com
> > Redmond, WA
> >
> >
> > "webejammin" > wrote in message
> > ...
> > > Trying to help a friend who is having problems with his Sony CRX216E
CD
> > > drive. He's running XP Home on a Dell system. He says the problem is
> that
> > > the CD drive is no longer working. This problem has just arose as he
was
> > > able to use it up to this point. It's not recognized in My Computer
and
> > when
> > > we look in Device Manager it has a yellow exclamation point next to
it.
> I
> > > suggested uninstalling it and reinstalling... which he say went fine
> with
> > XP
> > > saying it has the correct drivers. (Still not being recognized in My
> > > Computer & yellow ! still in Device Manager)
> > >
> > > He e-mailed this morning to say;
> > > "When I search files for the CD, I place the arrow over the file name
> and
> > it
> > > reads: Location:D:\--but when I open the file and look at properties,
it
> > > reads Location C:\Documents."
> > >
> > > I know this is a little "Wishy-Washy" as he's explaining all this via
> > > e-mail. Would appreciate if anyone would have some suggestion on
> > > troubleshooting the problem. I could always get back to him and ask
him
> to
> >
> > > clarify any information that might be needed.
> > >
> > > Many Thanks!!!
> > >
> > >
> > >
> > > ---
> > > Outgoing mail is certified Virus Free.
> > > Checked by AVG anti-virus system (http://www.grisoft.com).
> > > Version: 6.0.593 / Virus Database: 376 - Release Date: 02/20/2004
> > >
> > >
> >
> >
>
>
> ---
> Outgoing mail is certified Virus Free.
> Checked by AVG anti-virus system (http://www.grisoft.com).
> Version: 6.0.593 / Virus Database: 376 - Release Date: 02/20/2004
>
>

[Kelly]

Hi,

Save the file below to your hard drive. Navigate to where you saved it and
double click the file. A confirmation dialog will appear when the script is
done. You may need to reboot for the change to take effect.

Restore CD/DVD in Explorer
http://www.kellys-korner-xp.com/regs_edits/xp_cd_dvd_fix.vbs

Troubleshooting Device Manager Issues in Windows XP
http://www.kellys-korner-xp.com/win_xp_dm.htm

Troubleshooting Device Conflicts with Device Manager
http://support.microsoft.com/default.aspx?scid=kb;EN-US;q310126

--
Mardi-Gras Mambo,
Kelly

Microsoft-MVP Windows® XP

In memory of Robert McGregor (aka Koldbear)
http://www.btinternet.com/~winnoel/winhelp.htm

Troubleshooting Windows XP
http://www.kellys-korner-xp.com




"webejammin" > wrote in message
...
> Trying to help a friend who is having problems with his Sony CRX216E CD
> drive. He's running XP Home on a Dell system. He says the problem is that
> the CD drive is no longer working. This problem has just arose as he was
> able to use it up to this point. It's not recognized in My Computer and
when
> we look in Device Manager it has a yellow exclamation point next to it. I
> suggested uninstalling it and reinstalling... which he say went fine with
XP
> saying it has the correct drivers. (Still not being recognized in My
> Computer & yellow ! still in Device Manager)
>
> He e-mailed this morning to say;
> "When I search files for the CD, I place the arrow over the file name and
it
> reads: Location:D:\--but when I open the file and look at properties, it
> reads Location C:\Documents."
>
> I know this is a little "Wishy-Washy" as he's explaining all this via
> e-mail. Would appreciate if anyone would have some suggestion on
> troubleshooting the problem. I could always get back to him and ask him to
> clarify any information that might be needed.
>
> Many Thanks!!!
>
>
>
> ---
> Outgoing mail is certified Virus Free.
> Checked by AVG anti-virus system (http://www.grisoft.com).
> Version: 6.0.593 / Virus Database: 376 - Release Date: 02/20/2004
>
>

[webejammin]

Thanks Kelly,

Will give your suggestions a try and post back with the results, But 3:40am
for your reply....out partying at Mardi-Gras???

TK.

"Kelly" > wrote in message
...
> Hi,
>
> Save the file below to your hard drive. Navigate to where you saved it and
> double click the file. A confirmation dialog will appear when the script
is
> done. You may need to reboot for the change to take effect.
>
> Restore CD/DVD in Explorer
> http://www.kellys-korner-xp.com/regs_edits/xp_cd_dvd_fix.vbs
>
> Troubleshooting Device Manager Issues in Windows XP
> http://www.kellys-korner-xp.com/win_xp_dm.htm
>
> Troubleshooting Device Conflicts with Device Manager
> http://support.microsoft.com/default.aspx?scid=kb;EN-US;q310126
>
> --
> Mardi-Gras Mambo,
> Kelly
>
> Microsoft-MVP Windows® XP
>
> In memory of Robert McGregor (aka Koldbear)
> http://www.btinternet.com/~winnoel/winhelp.htm
>
> Troubleshooting Windows XP
> http://www.kellys-korner-xp.com
>
>
>
>
> "webejammin" > wrote in message
> ...
> > Trying to help a friend who is having problems with his Sony CRX216E CD
> > drive. He's running XP Home on a Dell system. He says the problem is
that
> > the CD drive is no longer working. This problem has just arose as he was
> > able to use it up to this point. It's not recognized in My Computer and
> when
> > we look in Device Manager it has a yellow exclamation point next to it.
I
> > suggested uninstalling it and reinstalling... which he say went fine
with
> XP
> > saying it has the correct drivers. (Still not being recognized in My
> > Computer & yellow ! still in Device Manager)
> >
> > He e-mailed this morning to say;
> > "When I search files for the CD, I place the arrow over the file name
and
> it
> > reads: Location:D:\--but when I open the file and look at properties, it
> > reads Location C:\Documents."
> >
> > I know this is a little "Wishy-Washy" as he's explaining all this via
> > e-mail. Would appreciate if anyone would have some suggestion on
> > troubleshooting the problem. I could always get back to him and ask him
to
> > clarify any information that might be needed.
> >
> > Many Thanks!!!
> >
> >
> >
> > ---
> > Outgoing mail is certified Virus Free.
> > Checked by AVG anti-virus system (http://www.grisoft.com).
> > Version: 6.0.593 / Virus Database: 376 - Release Date: 02/20/2004
> >
> >
>
>


---
Outgoing mail is certified Virus Free.
Checked by AVG anti-virus system (http://www.grisoft.com).
Version: 6.0.593 / Virus Database: 376 - Release Date: 02/20/2004

[Alex Nichol]

"webejammin" > wrote:

>Trying to help a friend who is having problems with his Sony CRX216E CD
>drive. He's running XP Home on a Dell system. He says the problem is that
>the CD drive is no longer working. This problem has just arose as he was
>able to use it up to this point. It's not recognized in My Computer and when
>we look in Device Manager it has a yellow exclamation point next to it. I
>suggested uninstalling it and reinstalling... which he say went fine with XP
>saying it has the correct drivers. (Still not being recognized in My
>Computer & yellow ! still in Device Manager)

This happens if there was a CD burning package, or possibly similar,
which added an extra item to the drivers, which has been lost. The
reference remains, and as the system cannot find that file it ignores
the device. This applies to the whole class of CD devices - so removing
and reinstalling an individual one does not help. To tidy up, get a
registry patch file, cdgone.reg, from
www.aumha.org/downloads/cdgone.zip, extract it, r-click on it and merge
it into the registry

You will then need to reinstall any burning software that you *do* use.


--
Alex Nichol MS MVP (Windows Technologies)
Bournemouth, U.K. (remove the D8 bit)

[Jason Tsang]

They do the same thing (i.e. remove the references to the broken filter
drivers).

--
Jason Tsang - Microsoft MVP

Find out about the MS MVP Program -
http://mvp.support.microsoft.com/default.aspx

"webejammin" > wrote in message
...
> Alex,
>
> Thanks for the response... Quick question, is the registry patch you have
> recommended the same as the .vbs file Kelly recommended in her above post?
>
> Restore CD/DVD in Explorer
> http://www.kellys-korner-xp.com/regs_edits/xp_cd_dvd_fix.vbs
>
> TK.
>
>
> "Alex Nichol" > wrote in message
> ...
> > "webejammin" > wrote:
> >
> > >Trying to help a friend who is having problems with his Sony CRX216E CD
> > >drive. He's running XP Home on a Dell system. He says the problem is
that
> > >the CD drive is no longer working. This problem has just arose as he
was
> > >able to use it up to this point. It's not recognized in My Computer and
> when
> > >we look in Device Manager it has a yellow exclamation point next to it.
I
> > >suggested uninstalling it and reinstalling... which he say went fine
with
> XP
> > >saying it has the correct drivers. (Still not being recognized in My
> > >Computer & yellow ! still in Device Manager)
> >
> > This happens if there was a CD burning package, or possibly similar,
> > which added an extra item to the drivers, which has been lost. The
> > reference remains, and as the system cannot find that file it ignores
> > the device. This applies to the whole class of CD devices - so removing
> > and reinstalling an individual one does not help. To tidy up, get a
> > registry patch file, cdgone.reg, from
> > www.aumha.org/downloads/cdgone.zip, extract it, r-click on it and merge
> > it into the registry
> >
> > You will then need to reinstall any burning software that you *do* use.
> >
> >
> > --
> > Alex Nichol MS MVP (Windows Technologies)
> > Bournemouth, U.K. (remove the D8 bit)
>
>
> ---
> Outgoing mail is certified Virus Free.
> Checked by AVG anti-virus system (http://www.grisoft.com).
> Version: 6.0.593 / Virus Database: 376 - Release Date: 02/20/2004
>
>

[squidfoot]

See Marfers notes (Code39) Save his website cause he has lots of answers as
does Kelly and Doug. go to www.geocities.com/marfer_mvp/xp_notes.htm .
Kelly's Korner is my favorite.

squid




"Jason Tsang" > wrote in message
...
> They do the same thing (i.e. remove the references to the broken filter
> drivers).
>
> --
> Jason Tsang - Microsoft MVP
>
> Find out about the MS MVP Program -
> http://mvp.support.microsoft.com/default.aspx
>
> "webejammin" > wrote in message
> ...
> > Alex,
> >
> > Thanks for the response... Quick question, is the registry patch you
have
> > recommended the same as the .vbs file Kelly recommended in her above
post?
> >
> > Restore CD/DVD in Explorer
> > http://www.kellys-korner-xp.com/regs_edits/xp_cd_dvd_fix.vbs
> >
> > TK.
> >
> >
> > "Alex Nichol" > wrote in message
> > ...
> > > "webejammin" > wrote:
> > >
> > > >Trying to help a friend who is having problems with his Sony CRX216E
CD
> > > >drive. He's running XP Home on a Dell system. He says the problem is
> that
> > > >the CD drive is no longer working. This problem has just arose as he
> was
> > > >able to use it up to this point. It's not recognized in My Computer
and
> > when
> > > >we look in Device Manager it has a yellow exclamation point next to
it.
> I
> > > >suggested uninstalling it and reinstalling... which he say went fine
> with
> > XP
> > > >saying it has the correct drivers. (Still not being recognized in My
> > > >Computer & yellow ! still in Device Manager)
> > >
> > > This happens if there was a CD burning package, or possibly similar,
> > > which added an extra item to the drivers, which has been lost. The
> > > reference remains, and as the system cannot find that file it ignores
> > > the device. This applies to the whole class of CD devices - so
removing
> > > and reinstalling an individual one does not help. To tidy up, get a
> > > registry patch file, cdgone.reg, from
> > > www.aumha.org/downloads/cdgone.zip, extract it, r-click on it and
merge
> > > it into the registry
> > >
> > > You will then need to reinstall any burning software that you *do*
use.
> > >
> > >
> > > --
> > > Alex Nichol MS MVP (Windows Technologies)
> > > Bournemouth, U.K. (remove the D8 bit)
> >
> >
> > ---
> > Outgoing mail is certified Virus Free.
> > Checked by AVG anti-virus system (http://www.grisoft.com).
> > Version: 6.0.593 / Virus Database: 376 - Release Date: 02/20/2004
> >
> >
>
>

[Alex Nichol]

"webejammin" > wrote:

>
>Thanks for the response... Quick question, is the registry patch you have
>recommended the same as the .vbs file Kelly recommended in her above post?
>
>Restore CD/DVD in Explorer
>http://www.kellys-korner-xp.com/regs_edits/xp_cd_dvd_fix.vbs

That script was derived from the patch. I don't think anything was
added, but cannot guarantee that


--
Alex Nichol MS MVP (Windows Technologies)
Bournemouth, U.K. (remove the D8 bit)

[Alex Nichol]

squidfoot wrote:

>See Marfers notes (Code39) Save his website cause he has lots of answers as
>does Kelly and Doug. go to www.geocities.com/marfer_mvp/xp_notes.htm .

Which in this particular case is not comprehensive. It leaves things
still around that should be removed


--
Alex Nichol MS MVP (Windows Technologies)
Bournemouth, U.K. (remove the D8 bit)

[Kirtal Lalla]

Hi,

You can have a look at the upper and lower filters in the reg key below.

Remove the Upperfilters and Lowerfilters values completely from the
following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11C
E-BFC1-08002BE10318}

Regards,
Kirtal

"Jason Tsang" > wrote in message
...
> They do the same thing (i.e. remove the references to the broken filter
> drivers).
>
> --
> Jason Tsang - Microsoft MVP
>
> Find out about the MS MVP Program -
> http://mvp.support.microsoft.com/default.aspx


> "webejammin" > wrote in message
> ...
> > Alex,
> >
> > Thanks for the response... Quick question, is the registry patch you
have
> > recommended the same as the .vbs file Kelly recommended in her above
post?
> >
> > Restore CD/DVD in Explorer
> > http://www.kellys-korner-xp.com/regs_edits/xp_cd_dvd_fix.vbs
> >
> > TK.
> >
> >
> > "Alex Nichol" > wrote in message
> > ...
> > > "webejammin" > wrote:
> > >
> > > >Trying to help a friend who is having problems with his Sony CRX216E
CD
> > > >drive. He's running XP Home on a Dell system. He says the problem is
> that
> > > >the CD drive is no longer working. This problem has just arose as he
> was
> > > >able to use it up to this point. It's not recognized in My Computer
and
> > when
> > > >we look in Device Manager it has a yellow exclamation point next to
it.
> I
> > > >suggested uninstalling it and reinstalling... which he say went fine
> with
> > XP
> > > >saying it has the correct drivers. (Still not being recognized in My
> > > >Computer & yellow ! still in Device Manager)
> > >
> > > This happens if there was a CD burning package, or possibly similar,
> > > which added an extra item to the drivers, which has been lost. The
> > > reference remains, and as the system cannot find that file it ignores
> > > the device. This applies to the whole class of CD devices - so
removing
> > > and reinstalling an individual one does not help. To tidy up, get a
> > > registry patch file, cdgone.reg, from
> > > www.aumha.org/downloads/cdgone.zip, extract it, r-click on it and
merge
> > > it into the registry
> > >
> > > You will then need to reinstall any burning software that you *do*
use.
> > >
> > >
> > > --
> > > Alex Nichol MS MVP (Windows Technologies)
> > > Bournemouth, U.K. (remove the D8 bit)
> >
> >
> > ---
> > Outgoing mail is certified Virus Free.
> > Checked by AVG anti-virus system (http://www.grisoft.com).
> > Version: 6.0.593 / Virus Database: 376 - Release Date: 02/20/2004
> >
> >
>
>

[webejammin]

Many, Many Thanks to all who responded... Decided to let my friend use the
..vbs fix as it seemed a little easier to use. He said it restored the CD
drive right away.Been on computers a fairly long time and never would of
thought of that as the reason for the problem, guess we learn something new
everyday.

I would also like to express my thanks to the XP group as I come from Win98
general which I happen to think is the best group out there ;-))))

Again, Thanks!!!

TK.


"webejammin" > wrote in message
...
> Trying to help a friend who is having problems with his Sony CRX216E CD
> drive. He's running XP Home on a Dell system. He says the problem is that
> the CD drive is no longer working. This problem has just arose as he was
> able to use it up to this point. It's not recognized in My Computer and
when
> we look in Device Manager it has a yellow exclamation point next to it. I
> suggested uninstalling it and reinstalling... which he say went fine with
XP
> saying it has the correct drivers. (Still not being recognized in My
> Computer & yellow ! still in Device Manager)
>
> He e-mailed this morning to say;
> "When I search files for the CD, I place the arrow over the file name and
it
> reads: Location:D:\--but when I open the file and look at properties, it
> reads Location C:\Documents."
>
> I know this is a little "Wishy-Washy" as he's explaining all this via
> e-mail. Would appreciate if anyone would have some suggestion on
> troubleshooting the problem. I could always get back to him and ask him to
> clarify any information that might be needed.
>
> Many Thanks!!!
>
>
>
> ---
> Outgoing mail is certified Virus Free.
> Checked by AVG anti-virus system (http://www.grisoft.com).
> Version: 6.0.593 / Virus Database: 376 - Release Date: 02/20/2004
>
>


---
Outgoing mail is certified Virus Free.
Checked by AVG anti-virus system (http://www.grisoft.com).
Version: 6.0.593 / Virus Database: 376 - Release Date: 02/20/2004

[Kelly]

Glad you have it worked out and thanks for the feedback. And yup, I have to
agree with you for Win98 Gen. I still miss working there with that bunch.
:o(

--
All the Best,
Kelly

Microsoft-MVP Windows® XP

In memory of Robert McGregor (aka Koldbear)
http://www.btinternet.com/~winnoel/winhelp.htm

Troubleshooting Windows XP
http://www.kellys-korner-xp.com




"webejammin" > wrote in message
...
> Many, Many Thanks to all who responded... Decided to let my friend use the
> .vbs fix as it seemed a little easier to use. He said it restored the CD
> drive right away.Been on computers a fairly long time and never would of
> thought of that as the reason for the problem, guess we learn something
> new
> everyday.
>
> I would also like to express my thanks to the XP group as I come from
> Win98
> general which I happen to think is the best group out there ;-))))
>
> Again, Thanks!!!
>
> TK.
>
>
> "webejammin" > wrote in message
> ...
>> Trying to help a friend who is having problems with his Sony CRX216E CD
>> drive. He's running XP Home on a Dell system. He says the problem is that
>> the CD drive is no longer working. This problem has just arose as he was
>> able to use it up to this point. It's not recognized in My Computer and
> when
>> we look in Device Manager it has a yellow exclamation point next to it. I
>> suggested uninstalling it and reinstalling... which he say went fine with
> XP
>> saying it has the correct drivers. (Still not being recognized in My
>> Computer & yellow ! still in Device Manager)
>>
>> He e-mailed this morning to say;
>> "When I search files for the CD, I place the arrow over the file name and
> it
>> reads: Location:D:\--but when I open the file and look at properties, it
>> reads Location C:\Documents."
>>
>> I know this is a little "Wishy-Washy" as he's explaining all this via
>> e-mail. Would appreciate if anyone would have some suggestion on
>> troubleshooting the problem. I could always get back to him and ask him
>> to
>> clarify any information that might be needed.
>>
>> Many Thanks!!!
>>
>>
>>
>> ---
>> Outgoing mail is certified Virus Free.
>> Checked by AVG anti-virus system (http://www.grisoft.com).
>> Version: 6.0.593 / Virus Database: 376 - Release Date: 02/20/2004
>>
>>
>
>
> ---
> Outgoing mail is certified Virus Free.
> Checked by AVG anti-virus system (http://www.grisoft.com).
> Version: 6.0.593 / Virus Database: 376 - Release Date: 02/20/2004
>
>

[webejammin]

Alex,

Thanks for the response... Quick question, is the registry patch you have
recommended the same as the .vbs file Kelly recommended in her above post?

Restore CD/DVD in Explorer
http://www.kellys-korner-xp.com/regs_edits/xp_cd_dvd_fix.vbs

TK.


"Alex Nichol" > wrote in message
...
> "webejammin" > wrote:
>
> >Trying to help a friend who is having problems with his Sony CRX216E CD
> >drive. He's running XP Home on a Dell system. He says the problem is that
> >the CD drive is no longer working. This problem has just arose as he was
> >able to use it up to this point. It's not recognized in My Computer and
when
> >we look in Device Manager it has a yellow exclamation point next to it. I
> >suggested uninstalling it and reinstalling... which he say went fine with
XP
> >saying it has the correct drivers. (Still not being recognized in My
> >Computer & yellow ! still in Device Manager)
>
> This happens if there was a CD burning package, or possibly similar,
> which added an extra item to the drivers, which has been lost. The
> reference remains, and as the system cannot find that file it ignores
> the device. This applies to the whole class of CD devices - so removing
> and reinstalling an individual one does not help. To tidy up, get a
> registry patch file, cdgone.reg, from
> www.aumha.org/downloads/cdgone.zip, extract it, r-click on it and merge
> it into the registry
>
> You will then need to reinstall any burning software that you *do* use.
>
>
> --
> Alex Nichol MS MVP (Windows Technologies)
> Bournemouth, U.K. (remove the D8 bit)


---
Outgoing mail is certified Virus Free.
Checked by AVG anti-virus system (http://www.grisoft.com).
Version: 6.0.593 / Virus Database: 376 - Release Date: 02/20/2004

[Patrick]

was the error code of the CD drive checked in DM, the issue resolution should lie there.

Please follow steps given in http://support.microsoft.com/default.aspx?scid=kb;en-us;314060&Product=winxp if the error code in DM matches with the ones listed in the link.


This link is applicable only if Easy CD Creator is installed and so the computer should have a CD-RW drive

[Patrick]

was the error code of the CD drive checked in DM, the issue resolution should lie there.

Please follow steps given in http://support.microsoft.com/default.aspx?scid=kb;en-us;314060&Product=winxp if the error code in DM matches with the ones listed in the link.


This link is applicable only if Easy CD Creator is installed and so the computer should have a CD-RW drive

[Patrick]

was the error code of the CD drive checked in DM, the issue resolution should lie there.

Please follow steps given in http://support.microsoft.com/default.aspx?scid=kb;en-us;314060&Product=winxp if the error code in DM matches with the ones listed in the link.


This link is applicable only if Easy CD Creator is installed and so the computer should have a CD-RW drive

[Patrick]

was the error code of the CD drive checked in DM, the issue resolution should lie there.

Please follow steps given in http://support.microsoft.com/default.aspx?scid=kb;en-us;314060&Product=winxp if the error code in DM matches with the ones listed in the link.


This link is applicable only if Easy CD Creator is installed and so the computer should have a CD-RW drive