Anthony
February 25th 04, 08:23 AM
Hi Jonathan,
Please excuse me if this is a re-post. I have tried your suggestions, but unfortunately they have not worked. I still get a msg telling me that either my password or username is incorrect. I run MSN msg from a proxy with the aid of a Tunnel program (my
computer is on a university network). Other applications using the tunnel are working fine. In the past, I have been able to use MSN with this tunnel software. Since purchasing a new computer, it won't let me create a new Net Passport, or log into my M
SN account. On my friends computers, MSN works without making any changes in the connections tab. I have tried it with and without the proxy set, each time with the same result. Any suggestions would be greatly appreciated.
Thanks,
Anthony
----- Jonathan Kay [MVP] wrote: -----
Greetings Ian,
Here are some suggestions you might want to check/try:
1. The date on your computer needs to be set properly -- double click the clock verify that
the time and date are set.
2. If your password information is not saved, verify that you are typing it in with the
correct case (uppercase or lowercase).
3. Change your password @ http://memberservicesnet.passport.com/memberservice.srf, then try
signing in again.
4. If you use a firewall (like ZoneAlarm, Norton Internet Security etc. ), it's possible
that Messenger doesn't have the correct rights to access the Internet, especially since you
upgraded. You may need to re/add Messenger to the allowed list of programs in your firewall
if this is the case.
5. If you disabled your firewall in the past, it still may be blocking Messenger -- try
restarting it and see if that helps the situation. You also might try uninstalling an
installed firewall, to verify that it isn't causing a problem (even if it is disabled).
6. Clear your IE cache and cookies -- open Internet Explorer, click the Tools menu, then
Internet Options, then click the Delete Files button, and when that's complete click the
Delete Cookies button.
7. Check your IE Security settings -- open Internet Explorer, click the Tools menu, then
Internet Options, then Advanced tab, scroll to the Security section, and verify that "Check
for server certificate revocation" is unchecked. Also verify that 'Use SSL 2.0' and Use SSL
3.0' is checked, then click OK.
8. Click Start, then Run, and enter the following:
regsvr32 softpub.dll
then click OK
Then try again.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
"Ian" > wrote in message
...
> very time I try to sign into messenger an error appears telling me that:
>> Signing into NET Messenger service has failed because the password has failed or the
> signing name does not exist....
>> I have tried signing under two different sign names that I have and I am sure the passwords
> are correct. Also when I try to sign directly in to hotmail from my web browser I can't get
> to it. Some how I am sent to a seurch page or I get a n error that the connection was
> refused. Any suggestions??
>>> Ian
>
Please excuse me if this is a re-post. I have tried your suggestions, but unfortunately they have not worked. I still get a msg telling me that either my password or username is incorrect. I run MSN msg from a proxy with the aid of a Tunnel program (my
computer is on a university network). Other applications using the tunnel are working fine. In the past, I have been able to use MSN with this tunnel software. Since purchasing a new computer, it won't let me create a new Net Passport, or log into my M
SN account. On my friends computers, MSN works without making any changes in the connections tab. I have tried it with and without the proxy set, each time with the same result. Any suggestions would be greatly appreciated.
Thanks,
Anthony
----- Jonathan Kay [MVP] wrote: -----
Greetings Ian,
Here are some suggestions you might want to check/try:
1. The date on your computer needs to be set properly -- double click the clock verify that
the time and date are set.
2. If your password information is not saved, verify that you are typing it in with the
correct case (uppercase or lowercase).
3. Change your password @ http://memberservicesnet.passport.com/memberservice.srf, then try
signing in again.
4. If you use a firewall (like ZoneAlarm, Norton Internet Security etc. ), it's possible
that Messenger doesn't have the correct rights to access the Internet, especially since you
upgraded. You may need to re/add Messenger to the allowed list of programs in your firewall
if this is the case.
5. If you disabled your firewall in the past, it still may be blocking Messenger -- try
restarting it and see if that helps the situation. You also might try uninstalling an
installed firewall, to verify that it isn't causing a problem (even if it is disabled).
6. Clear your IE cache and cookies -- open Internet Explorer, click the Tools menu, then
Internet Options, then click the Delete Files button, and when that's complete click the
Delete Cookies button.
7. Check your IE Security settings -- open Internet Explorer, click the Tools menu, then
Internet Options, then Advanced tab, scroll to the Security section, and verify that "Check
for server certificate revocation" is unchecked. Also verify that 'Use SSL 2.0' and Use SSL
3.0' is checked, then click OK.
8. Click Start, then Run, and enter the following:
regsvr32 softpub.dll
then click OK
Then try again.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
"Ian" > wrote in message
...
> very time I try to sign into messenger an error appears telling me that:
>> Signing into NET Messenger service has failed because the password has failed or the
> signing name does not exist....
>> I have tried signing under two different sign names that I have and I am sure the passwords
> are correct. Also when I try to sign directly in to hotmail from my web browser I can't get
> to it. Some how I am sent to a seurch page or I get a n error that the connection was
> refused. Any suggestions??
>>> Ian
>