internet explorer

[Christine Maki]

when the screen shows a microsoft internet explorer
update, as it starts to update a screen comes up that
reads failed to apply updates. it is then stopped.

any help would be appreciated. i am a beginner to the
computer.

[Rick \Nutcase\ Rogers]

Hi Christine,

Set control panel/folder options/view tab to see hidden and operating system
files.

Then locate the WindowsUpdate.log file under \Windows or \Winnt. Open it and
scroll to the bottom. Look at the error codes and compare them against this
site:

http://v4.windowsupdate.microsoft.com/troubleshoot/

--
Best of Luck,

Rick Rogers aka "Nutcase" MS-MVP - Win9x
Windows isn't rocket science! That's my other hobby!
http://mvp.support.microsoft.com/
Associate Expert - WinXP - Expert Zone
www.microsoft.com/windowsxp/expertzone
Win98 Help - www.rickrogers.org

"Christine Maki" > wrote in message
...
> when the screen shows a microsoft internet explorer
> update, as it starts to update a screen comes up that
> reads failed to apply updates. it is then stopped.
>
> any help would be appreciated. i am a beginner to the
> computer.