email identities lost when upgrading

[CaryW]

Last night I upgraded from Windows ME to Windows XP.
Before upgrading, I had my main email identity plus 5
others. Now all I have is my main identity. When I try to
switch identities, the main one goes away for a second,
as if another one is going to come up but the main one
just comes back again. The other identities are all still
listed, but I can't get to them, and therefore I can't
get to my old emails. So, I know that I could start from
scratch, but I'd love to be able to just pick up where I
was. I'd appreciate any pointers. Thank you!

[Carey Frisch [MVP]]

Mail Folders, Address Book, and E-mail Messages Are Missing
After You Upgrade to Microsoft Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;313055

For expert Outlook Express advice:

Please visit the experts in the Outlook Express newsgroup:
news://msnews.microsoft.com/microsoft.public.windows.inetexplorer.ie6_outlooke xpress


--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

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"CaryW" > wrote in message:
...

| Last night I upgraded from Windows ME to Windows XP.
| Before upgrading, I had my main email identity plus 5
| others. Now all I have is my main identity. When I try to
| switch identities, the main one goes away for a second,
| as if another one is going to come up but the main one
| just comes back again. The other identities are all still
| listed, but I can't get to them, and therefore I can't
| get to my old emails. So, I know that I could start from
| scratch, but I'd love to be able to just pick up where I
| was. I'd appreciate any pointers. Thank you!

[Carey Frisch [MVP]]

Apparently you acquired an "OEM Version" of Windows XP.
OEM versions cannot upgrade an existing Windows installation.
Only "Retail Versions" can upgrade. Either purchase a Retail Version
of Windows XP or reformat your drive to install the OEM version "clean".

Clean Install Windows XP
http://www.michaelstevenstech.com/cleanxpinstall.html

[Courtesy of MS-MVP Michael Stevens]


--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect your PC!
http://www.microsoft.com/security/protect/

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"Sam" > wrote in message:
...

| Hi all,
| Been running win98 SE for a while, I tried to upgrade to
| XP home edition with the upgrade cd. Upon installation a
| message came up advising me that it can not continue
| installation process as I'm running two operating systems,
| which I'm not. Exit installation process and continued
| using win 98. Rebooted pc and now I system is freezing up,
| running very slow. Is there anything I did wrong?
| I rather not to do a full rebuild, is there another way to
| upgrade or to bypass this this issue on upgrading to XP?
| Your help is much appreciated.
| Regards
| Sam