More errors with installing programs!

[Sam]

I got several errors when trying to install Norton
AntiVirus 2003.

Here are the following errors:

Error 1606. Could not access network
location "::Documents and Settings\All Users\Desktop".

I looked this one up on the microsoft knowledge base and
it brought up a similar error
http://support.microsoft.com/default.aspx?scid=kb;en-
us;315352&Product=winxp

but when I tried to access the registry via regedit it
came up with another error message:

Memory access violation in module kernel32 at
4375:86952838

How do I fix these? It might be a virus from a bogus
email from microsoft. (Read about the email in the
Windows XP Security Administration newsgroup.)

-Sam

[Mary Sauer]

Norton has some help
http://tinyurl.com/lph4


--
Mary Sauer MS MVP
http://office.microsoft.com/clipart/
http://www.mvps.org/msauer/getting_started.htm
"Sam" > wrote in message
...
> I got several errors when trying to install Norton
> AntiVirus 2003.
>
> Here are the following errors:
>
> Error 1606. Could not access network
> location "::Documents and Settings\All Users\Desktop".
>
> I looked this one up on the microsoft knowledge base and
> it brought up a similar error
> http://support.microsoft.com/default.aspx?scid=kb;en-
> us;315352&Product=winxp
>
> but when I tried to access the registry via regedit it
> came up with another error message:
>
> Memory access violation in module kernel32 at
> 4375:86952838
>
> How do I fix these? It might be a virus from a bogus
> email from microsoft. (Read about the email in the
> Windows XP Security Administration newsgroup.)
>
> -Sam

Thanks but I can't fix it because when I type the regedit
command this error pops up:

Memory access violation in module kernel32 at
4375:86952838


>-----Original Message-----
>Norton has some help
>http://tinyurl.com/lph4
>
>
>--
>Mary Sauer MS MVP
>http://office.microsoft.com/clipart/
>http://www.mvps.org/msauer/getting_started.htm
>"Sam" > wrote in message
...
>> I got several errors when trying to install Norton
>> AntiVirus 2003.
>>
>> Here are the following errors:
>>
>> Error 1606. Could not access network
>> location "::Documents and Settings\All Users\Desktop".
>>
>> I looked this one up on the microsoft knowledge base
and
>> it brought up a similar error
>> http://support.microsoft.com/default.aspx?scid=kb;en-
>> us;315352&Product=winxp
>>
>> but when I tried to access the registry via regedit it
>> came up with another error message:
>>
>> Memory access violation in module kernel32 at
>> 4375:86952838
>>
>> How do I fix these? It might be a virus from a bogus
>> email from microsoft. (Read about the email in the
>> Windows XP Security Administration newsgroup.)
>>
>> -Sam
>
>
>.
>