ednafrese
March 2nd 04, 04:41 AM
Hello everyone:
This is my problem, on Nov. 20 I bought at a store close to my house a Dell Dimension 2400, for 740.00, it included CR-R, Floppy, 256 MB Ram, WinXP, My first mistake was not to buy it directly from Dell. But well, it can not be undone. When I brought it ho
me, I noticed that I was not the first person to have use it. I went to the store, they insisted it was brand new.
I said OK. This is my first time using XP, my old one was 98 SE. Anyway, next day, I discover that there was another user account (Maria Marin) my name is Edna Frese. (I have beginnign to hate Maria Marin). I called Dell, they told me that the only way tha
t that could happen was becasue she was a previos owner. It was registered on her name. Went to the store, they kept insisting that it was new. I even took to the store some papers that showed that some of my documents were ending up on her settings.
I found the bill of lading of the PC, and it arrived at the store on Nov 6, 2003, there are doc. from MM that I found from the 10th to the 14th, I bought mine on the 20th.
I was frustrated wit the store, but Dell told me that there was a way that they could fix it. I was neer able to delete everything from MM, the PC would say that they were systems and could not be uninstalled or deleted.
Finally, last week I got the awful system error that turns the screen blue and tell you all kind of information. I was gettng that error, every day, sometimes 2 times a day. Last Sunday, it frozed. I was never able to get my documents and not even upgrades
that I bought. I took it to the store Monday, they wanted me to wait until they send it to the technician, and take it back, I worked through the internet, I was going to loose quite a lot of money, I had a deadline. Anyway, the only thing they could do w
as give me another model, the only one available was Dimension 4600.
The problem is that he did not give me the owner's manual, because I wrote the other manual with the errors information. He also made me keep the same disks, Since I did not see the computer in the store, I noticed when I got home that instead of Roxio thi
s ound had Sonic, I had already bought an upgrade for Roxio. The Jasc progran that this new one has I already bought it, there was no problem becasue they send me the installation instructions.
I wonder if anyone can help me in terms of having a similar experience, if I should request the store owner to give me the correspondent manual and discs and if Dell as a company could do something to that vendor. I do not know what, but at least some kind
of reprimend to them.
Well I did not want to take all your time, I need help.
This is my problem, on Nov. 20 I bought at a store close to my house a Dell Dimension 2400, for 740.00, it included CR-R, Floppy, 256 MB Ram, WinXP, My first mistake was not to buy it directly from Dell. But well, it can not be undone. When I brought it ho
me, I noticed that I was not the first person to have use it. I went to the store, they insisted it was brand new.
I said OK. This is my first time using XP, my old one was 98 SE. Anyway, next day, I discover that there was another user account (Maria Marin) my name is Edna Frese. (I have beginnign to hate Maria Marin). I called Dell, they told me that the only way tha
t that could happen was becasue she was a previos owner. It was registered on her name. Went to the store, they kept insisting that it was new. I even took to the store some papers that showed that some of my documents were ending up on her settings.
I found the bill of lading of the PC, and it arrived at the store on Nov 6, 2003, there are doc. from MM that I found from the 10th to the 14th, I bought mine on the 20th.
I was frustrated wit the store, but Dell told me that there was a way that they could fix it. I was neer able to delete everything from MM, the PC would say that they were systems and could not be uninstalled or deleted.
Finally, last week I got the awful system error that turns the screen blue and tell you all kind of information. I was gettng that error, every day, sometimes 2 times a day. Last Sunday, it frozed. I was never able to get my documents and not even upgrades
that I bought. I took it to the store Monday, they wanted me to wait until they send it to the technician, and take it back, I worked through the internet, I was going to loose quite a lot of money, I had a deadline. Anyway, the only thing they could do w
as give me another model, the only one available was Dimension 4600.
The problem is that he did not give me the owner's manual, because I wrote the other manual with the errors information. He also made me keep the same disks, Since I did not see the computer in the store, I noticed when I got home that instead of Roxio thi
s ound had Sonic, I had already bought an upgrade for Roxio. The Jasc progran that this new one has I already bought it, there was no problem becasue they send me the installation instructions.
I wonder if anyone can help me in terms of having a similar experience, if I should request the store owner to give me the correspondent manual and discs and if Dell as a company could do something to that vendor. I do not know what, but at least some kind
of reprimend to them.
Well I did not want to take all your time, I need help.