Index in Help

[Steve Jones]

The Index in Help and Support does not come up. There is a small square with
an X in it at the top left corner. Can anyone help?

[Unknown]

In control panel --administrative tools---services, is help and support
enabled??
"Steve Jones" > wrote in message
news:M221c.22357$UU.3492@lakeread01...
> The Index in Help and Support does not come up. There is a small square with
> an X in it at the top left corner. Can anyone help?
>
>

[Steve Jones]

I tried your suggestion, and yes, help is enabled. Any other ideas?


"Unknown" > wrote in message
om...
> In control panel --administrative tools---services, is help and support
> enabled??
> "Steve Jones" > wrote in message
> news:M221c.22357$UU.3492@lakeread01...
> > The Index in Help and Support does not come up. There is a small square
with
> > an X in it at the top left corner. Can anyone help?
> >
> >
>

[Patti MacLeod]

Hi Steve!

Give this a try:
Open a command prompt window and key in these commands:

cd %windir%\pchealth\helpctr\binaries
then
start /w helpsvc /install

The second command will take a minute or so to complete. When finished, see
if you can now access Index in Help and Support.


Regards,

--
Patti MacLeod
Microsoft MVP - Windows Shell/User

[Patti MacLeod]

If you're logged in as Admin, then yes, you're in the right place to begin.

At the C:\Documents and Settings\Admin> prompt, key in:
cd %windir%\pchealth\helpctr\binaries
and hit ENTER
You should then be at a C:\WINDOWS\PCHEALTH\HELPCTR\Binaries> prompt
At the above prompt, key in:
start /w helpsvc /install
and hit ENTER
Wait a minute or so and when you're returned to the
C:\WINDOWS\PCHEALTH\HELPCTR\Binaries> prompt, you'll know that the "start /w
helpsvc /install" command has been processed.


Regards,

--
Patti MacLeod
Microsoft MVP - Windows Shell/User

"Steve Jones" > wrote in message
news:rO71c.22556$UU.5941@lakeread01...
> Hi Patti, I am not sure how to follow your directions. I get a command
> prompt C:\Documents and Settings\Admin>
> I don't know how to proceed from there. Please help with the process in a
> little more detail.
> Am I in the right place to begin?
>
> "Patti MacLeod" > wrote in message
> ...
> > Hi Steve!
> >
> > Give this a try:
> > Open a command prompt window and key in these commands:
> >
> > cd %windir%\pchealth\helpctr\binaries
> > then
> > start /w helpsvc /install
> >
> > The second command will take a minute or so to complete. When finished,
> see
> > if you can now access Index in Help and Support.
> >
> >
> > Regards,
> >
> > --
> > Patti MacLeod
> > Microsoft MVP - Windows Shell/User
> >
> >
>
>

[Steve Jones]

Hi Patti, I followed your directions explicitly and everything went through
as you indicated. However, the end result is that the index was not added.
I did have the XP disk in the D Drive.
Thanks. Maybe you might have some additional ideas. Everything else in
Help and Support is working but the index. It used to work. So I did
something which prevents it from working. Thanks again


"Patti MacLeod" > wrote in message
...
> If you're logged in as Admin, then yes, you're in the right place to
begin.
>
> At the C:\Documents and Settings\Admin> prompt, key in:
> cd %windir%\pchealth\helpctr\binaries
> and hit ENTER
> You should then be at a C:\WINDOWS\PCHEALTH\HELPCTR\Binaries> prompt
> At the above prompt, key in:
> start /w helpsvc /install
> and hit ENTER
> Wait a minute or so and when you're returned to the
> C:\WINDOWS\PCHEALTH\HELPCTR\Binaries> prompt, you'll know that the "start
/w
> helpsvc /install" command has been processed.
>
>
> Regards,
>
> --
> Patti MacLeod
> Microsoft MVP - Windows Shell/User
>
> "Steve Jones" > wrote in message
> news:rO71c.22556$UU.5941@lakeread01...
> > Hi Patti, I am not sure how to follow your directions. I get a
command
> > prompt C:\Documents and Settings\Admin>
> > I don't know how to proceed from there. Please help with the process in
a
> > little more detail.
> > Am I in the right place to begin?
> >
> > "Patti MacLeod" > wrote in message
> > ...
> > > Hi Steve!
> > >
> > > Give this a try:
> > > Open a command prompt window and key in these commands:
> > >
> > > cd %windir%\pchealth\helpctr\binaries
> > > then
> > > start /w helpsvc /install
> > >
> > > The second command will take a minute or so to complete. When
finished,
> > see
> > > if you can now access Index in Help and Support.
> > >
> > >
> > > Regards,
> > >
> > > --
> > > Patti MacLeod
> > > Microsoft MVP - Windows Shell/User
> > >
> > >
> >
> >
>
>

[Patti MacLeod]

D/load and install Critical Update 811630
http://support.microsoft.com/default.aspx?scid=811630

Hope that helps!!

--
Patti MacLeod
Microsoft MVP - Windows Shell/User

"Steve Jones" > wrote in message
news:tf81c.22558$UU.16374@lakeread01...
> Hi Patti, I followed your directions explicitly and everything went
through
> as you indicated. However, the end result is that the index was not
added.
> I did have the XP disk in the D Drive.
> Thanks. Maybe you might have some additional ideas. Everything else in
> Help and Support is working but the index. It used to work. So I did
> something which prevents it from working. Thanks again
>
>
> "Patti MacLeod" > wrote in message
> ...
> > If you're logged in as Admin, then yes, you're in the right place to
> begin.
> >
> > At the C:\Documents and Settings\Admin> prompt, key in:
> > cd %windir%\pchealth\helpctr\binaries
> > and hit ENTER
> > You should then be at a C:\WINDOWS\PCHEALTH\HELPCTR\Binaries> prompt
> > At the above prompt, key in:
> > start /w helpsvc /install
> > and hit ENTER
> > Wait a minute or so and when you're returned to the
> > C:\WINDOWS\PCHEALTH\HELPCTR\Binaries> prompt, you'll know that the
"start
> /w
> > helpsvc /install" command has been processed.
> >
> >
> > Regards,
> >
> > --
> > Patti MacLeod
> > Microsoft MVP - Windows Shell/User
> >
> > "Steve Jones" > wrote in message
> > news:rO71c.22556$UU.5941@lakeread01...
> > > Hi Patti, I am not sure how to follow your directions. I get a
> command
> > > prompt C:\Documents and Settings\Admin>
> > > I don't know how to proceed from there. Please help with the process
in
> a
> > > little more detail.
> > > Am I in the right place to begin?
> > >
> > > "Patti MacLeod" > wrote in message
> > > ...
> > > > Hi Steve!
> > > >
> > > > Give this a try:
> > > > Open a command prompt window and key in these commands:
> > > >
> > > > cd %windir%\pchealth\helpctr\binaries
> > > > then
> > > > start /w helpsvc /install
> > > >
> > > > The second command will take a minute or so to complete. When
> finished,
> > > see
> > > > if you can now access Index in Help and Support.
> > > >
> > > >
> > > > Regards,
> > > >
> > > > --
> > > > Patti MacLeod
> > > > Microsoft MVP - Windows Shell/User
> > > >
> > > >
> > >
> > >
> >
> >
>
>

[Steve Jones]

I tried 811630 but it would not install because of the version of windows i
am using. I have XP, it looks like 811630 may be for windows 98


"Patti MacLeod" > wrote in message
...
> D/load and install Critical Update 811630
> http://support.microsoft.com/default.aspx?scid=811630
>
> Hope that helps!!
>
> --
> Patti MacLeod
> Microsoft MVP - Windows Shell/User
>
> "Steve Jones" > wrote in message
> news:tf81c.22558$UU.16374@lakeread01...
> > Hi Patti, I followed your directions explicitly and everything went
> through
> > as you indicated. However, the end result is that the index was not
> added.
> > I did have the XP disk in the D Drive.
> > Thanks. Maybe you might have some additional ideas. Everything else
in
> > Help and Support is working but the index. It used to work. So I did
> > something which prevents it from working. Thanks again
> >
> >
> > "Patti MacLeod" > wrote in message
> > ...
> > > If you're logged in as Admin, then yes, you're in the right place to
> > begin.
> > >
> > > At the C:\Documents and Settings\Admin> prompt, key in:
> > > cd %windir%\pchealth\helpctr\binaries
> > > and hit ENTER
> > > You should then be at a C:\WINDOWS\PCHEALTH\HELPCTR\Binaries> prompt
> > > At the above prompt, key in:
> > > start /w helpsvc /install
> > > and hit ENTER
> > > Wait a minute or so and when you're returned to the
> > > C:\WINDOWS\PCHEALTH\HELPCTR\Binaries> prompt, you'll know that the
> "start
> > /w
> > > helpsvc /install" command has been processed.
> > >
> > >
> > > Regards,
> > >
> > > --
> > > Patti MacLeod
> > > Microsoft MVP - Windows Shell/User
> > >
> > > "Steve Jones" > wrote in message
> > > news:rO71c.22556$UU.5941@lakeread01...
> > > > Hi Patti, I am not sure how to follow your directions. I get a
> > command
> > > > prompt C:\Documents and Settings\Admin>
> > > > I don't know how to proceed from there. Please help with the
process
> in
> > a
> > > > little more detail.
> > > > Am I in the right place to begin?
> > > >
> > > > "Patti MacLeod" > wrote in message
> > > > ...
> > > > > Hi Steve!
> > > > >
> > > > > Give this a try:
> > > > > Open a command prompt window and key in these commands:
> > > > >
> > > > > cd %windir%\pchealth\helpctr\binaries
> > > > > then
> > > > > start /w helpsvc /install
> > > > >
> > > > > The second command will take a minute or so to complete. When
> > finished,
> > > > see
> > > > > if you can now access Index in Help and Support.
> > > > >
> > > > >
> > > > > Regards,
> > > > >
> > > > > --
> > > > > Patti MacLeod
> > > > > Microsoft MVP - Windows Shell/User
> > > > >
> > > > >
> > > >
> > > >
> > >
> > >
> >
> >
>
>

[Patti MacLeod]

Try d/loading from here:
http://tinyurl.com/5g0o



--
Patti MacLeod
Microsoft MVP - Windows Shell/User

"Steve Jones" > wrote in message
news:hCa1c.22726$UU.6569@lakeread01...
> I tried 811630 but it would not install because of the version of windows
i
> am using. I have XP, it looks like 811630 may be for windows 98
>
>
> "Patti MacLeod" > wrote in message
> ...
> > D/load and install Critical Update 811630
> > http://support.microsoft.com/default.aspx?scid=811630
> >
> > Hope that helps!!
> >
> > --
> > Patti MacLeod
> > Microsoft MVP - Windows Shell/User
> >
> > "Steve Jones" > wrote in message
> > news:tf81c.22558$UU.16374@lakeread01...
> > > Hi Patti, I followed your directions explicitly and everything went
> > through
> > > as you indicated. However, the end result is that the index was not
> > added.
> > > I did have the XP disk in the D Drive.
> > > Thanks. Maybe you might have some additional ideas. Everything
else
> in
> > > Help and Support is working but the index. It used to work. So I did
> > > something which prevents it from working. Thanks again
> > >
> > >
> > > "Patti MacLeod" > wrote in message
> > > ...
> > > > If you're logged in as Admin, then yes, you're in the right place to
> > > begin.
> > > >
> > > > At the C:\Documents and Settings\Admin> prompt, key in:
> > > > cd %windir%\pchealth\helpctr\binaries
> > > > and hit ENTER
> > > > You should then be at a C:\WINDOWS\PCHEALTH\HELPCTR\Binaries> prompt
> > > > At the above prompt, key in:
> > > > start /w helpsvc /install
> > > > and hit ENTER
> > > > Wait a minute or so and when you're returned to the
> > > > C:\WINDOWS\PCHEALTH\HELPCTR\Binaries> prompt, you'll know that the
> > "start
> > > /w
> > > > helpsvc /install" command has been processed.
> > > >
> > > >
> > > > Regards,
> > > >
> > > > --
> > > > Patti MacLeod
> > > > Microsoft MVP - Windows Shell/User
> > > >
> > > > "Steve Jones" > wrote in message
> > > > news:rO71c.22556$UU.5941@lakeread01...
> > > > > Hi Patti, I am not sure how to follow your directions. I get a
> > > command
> > > > > prompt C:\Documents and Settings\Admin>
> > > > > I don't know how to proceed from there. Please help with the
> process
> > in
> > > a
> > > > > little more detail.
> > > > > Am I in the right place to begin?
> > > > >
> > > > > "Patti MacLeod" > wrote in message
> > > > > ...
> > > > > > Hi Steve!
> > > > > >
> > > > > > Give this a try:
> > > > > > Open a command prompt window and key in these commands:
> > > > > >
> > > > > > cd %windir%\pchealth\helpctr\binaries
> > > > > > then
> > > > > > start /w helpsvc /install
> > > > > >
> > > > > > The second command will take a minute or so to complete. When
> > > finished,
> > > > > see
> > > > > > if you can now access Index in Help and Support.
> > > > > >
> > > > > >
> > > > > > Regards,
> > > > > >
> > > > > > --
> > > > > > Patti MacLeod
> > > > > > Microsoft MVP - Windows Shell/User
> > > > > >
> > > > > >
> > > > >
> > > > >
> > > >
> > > >
> > >
> > >
> >
> >
>
>

[Steve Jones]

Well, it worked. I installed Q811630 and Index came up. However, when I
restarted and Help and Support will not work--"cannot display page". So I
have lost all of Help and Support. I am using a cable modem. The
connection is working. It may ahve some impact on reaching the web.
Does Help and Support come from the Web?
Installing Q811630 also seemed to present another problem.
Under Turb off computer, neither Shut Down nor Restart works. Standby is
working. So something became disrupted when I installed Q811630, although I
don't understand why it would have affected ShutDown. Any ideas on either
of these 2 problems? Thanks again, you have been very helpful.



"Patti MacLeod" > wrote in message
...
> Try d/loading from here:
> http://tinyurl.com/5g0o
>
>
>
> --
> Patti MacLeod
> Microsoft MVP - Windows Shell/User
>
> "Steve Jones" > wrote in message
> news:hCa1c.22726$UU.6569@lakeread01...
> > I tried 811630 but it would not install because of the version of
windows
> i
> > am using. I have XP, it looks like 811630 may be for windows 98
> >
> >
> > "Patti MacLeod" > wrote in message
> > ...
> > > D/load and install Critical Update 811630
> > > http://support.microsoft.com/default.aspx?scid=811630
> > >
> > > Hope that helps!!
> > >
> > > --
> > > Patti MacLeod
> > > Microsoft MVP - Windows Shell/User
> > >
> > > "Steve Jones" > wrote in message
> > > news:tf81c.22558$UU.16374@lakeread01...
> > > > Hi Patti, I followed your directions explicitly and everything went
> > > through
> > > > as you indicated. However, the end result is that the index was not
> > > added.
> > > > I did have the XP disk in the D Drive.
> > > > Thanks. Maybe you might have some additional ideas. Everything
> else
> > in
> > > > Help and Support is working but the index. It used to work. So I
did
> > > > something which prevents it from working. Thanks again
> > > >
> > > >
> > > > "Patti MacLeod" > wrote in message
> > > > ...
> > > > > If you're logged in as Admin, then yes, you're in the right place
to
> > > > begin.
> > > > >
> > > > > At the C:\Documents and Settings\Admin> prompt, key in:
> > > > > cd %windir%\pchealth\helpctr\binaries
> > > > > and hit ENTER
> > > > > You should then be at a C:\WINDOWS\PCHEALTH\HELPCTR\Binaries>
prompt
> > > > > At the above prompt, key in:
> > > > > start /w helpsvc /install
> > > > > and hit ENTER
> > > > > Wait a minute or so and when you're returned to the
> > > > > C:\WINDOWS\PCHEALTH\HELPCTR\Binaries> prompt, you'll know that the
> > > "start
> > > > /w
> > > > > helpsvc /install" command has been processed.
> > > > >
> > > > >
> > > > > Regards,
> > > > >
> > > > > --
> > > > > Patti MacLeod
> > > > > Microsoft MVP - Windows Shell/User
> > > > >
> > > > > "Steve Jones" > wrote in message
> > > > > news:rO71c.22556$UU.5941@lakeread01...
> > > > > > Hi Patti, I am not sure how to follow your directions. I get
a
> > > > command
> > > > > > prompt C:\Documents and Settings\Admin>
> > > > > > I don't know how to proceed from there. Please help with the
> > process
> > > in
> > > > a
> > > > > > little more detail.
> > > > > > Am I in the right place to begin?
> > > > > >
> > > > > > "Patti MacLeod" > wrote in message
> > > > > > ...
> > > > > > > Hi Steve!
> > > > > > >
> > > > > > > Give this a try:
> > > > > > > Open a command prompt window and key in these commands:
> > > > > > >
> > > > > > > cd %windir%\pchealth\helpctr\binaries
> > > > > > > then
> > > > > > > start /w helpsvc /install
> > > > > > >
> > > > > > > The second command will take a minute or so to complete. When
> > > > finished,
> > > > > > see
> > > > > > > if you can now access Index in Help and Support.
> > > > > > >
> > > > > > >
> > > > > > > Regards,
> > > > > > >
> > > > > > > --
> > > > > > > Patti MacLeod
> > > > > > > Microsoft MVP - Windows Shell/User
> > > > > > >
> > > > > > >
> > > > > >
> > > > > >
> > > > >
> > > > >
> > > >
> > > >
> > >
> > >
> >
> >
>
>

[Steve Jones]

I think I have it all working now. Shutdown is working. Help and support
is working, although some elements, like the failure to list support are
not. BUt I now have Index. Thanks.


"Steve Jones" > wrote in message
news:m0k1c.22828$UU.19627@lakeread01...
> Well, it worked. I installed Q811630 and Index came up. However, when I
> restarted and Help and Support will not work--"cannot display page". So I
> have lost all of Help and Support. I am using a cable modem. The
> connection is working. It may ahve some impact on reaching the web.
> Does Help and Support come from the Web?
> Installing Q811630 also seemed to present another problem.
> Under Turb off computer, neither Shut Down nor Restart works. Standby is
> working. So something became disrupted when I installed Q811630, although
I
> don't understand why it would have affected ShutDown. Any ideas on either
> of these 2 problems? Thanks again, you have been very helpful.
>
>
>
> "Patti MacLeod" > wrote in message
> ...
> > Try d/loading from here:
> > http://tinyurl.com/5g0o
> >
> >
> >
> > --
> > Patti MacLeod
> > Microsoft MVP - Windows Shell/User
> >
> > "Steve Jones" > wrote in message
> > news:hCa1c.22726$UU.6569@lakeread01...
> > > I tried 811630 but it would not install because of the version of
> windows
> > i
> > > am using. I have XP, it looks like 811630 may be for windows 98
> > >
> > >
> > > "Patti MacLeod" > wrote in message
> > > ...
> > > > D/load and install Critical Update 811630
> > > > http://support.microsoft.com/default.aspx?scid=811630
> > > >
> > > > Hope that helps!!
> > > >
> > > > --
> > > > Patti MacLeod
> > > > Microsoft MVP - Windows Shell/User
> > > >
> > > > "Steve Jones" > wrote in message
> > > > news:tf81c.22558$UU.16374@lakeread01...
> > > > > Hi Patti, I followed your directions explicitly and everything
went
> > > > through
> > > > > as you indicated. However, the end result is that the index was
not
> > > > added.
> > > > > I did have the XP disk in the D Drive.
> > > > > Thanks. Maybe you might have some additional ideas. Everything
> > else
> > > in
> > > > > Help and Support is working but the index. It used to work. So I
> did
> > > > > something which prevents it from working. Thanks again
> > > > >
> > > > >
> > > > > "Patti MacLeod" > wrote in message
> > > > > ...
> > > > > > If you're logged in as Admin, then yes, you're in the right
place
> to
> > > > > begin.
> > > > > >
> > > > > > At the C:\Documents and Settings\Admin> prompt, key in:
> > > > > > cd %windir%\pchealth\helpctr\binaries
> > > > > > and hit ENTER
> > > > > > You should then be at a C:\WINDOWS\PCHEALTH\HELPCTR\Binaries>
> prompt
> > > > > > At the above prompt, key in:
> > > > > > start /w helpsvc /install
> > > > > > and hit ENTER
> > > > > > Wait a minute or so and when you're returned to the
> > > > > > C:\WINDOWS\PCHEALTH\HELPCTR\Binaries> prompt, you'll know that
the
> > > > "start
> > > > > /w
> > > > > > helpsvc /install" command has been processed.
> > > > > >
> > > > > >
> > > > > > Regards,
> > > > > >
> > > > > > --
> > > > > > Patti MacLeod
> > > > > > Microsoft MVP - Windows Shell/User
> > > > > >
> > > > > > "Steve Jones" > wrote in message
> > > > > > news:rO71c.22556$UU.5941@lakeread01...
> > > > > > > Hi Patti, I am not sure how to follow your directions. I
get
> a
> > > > > command
> > > > > > > prompt C:\Documents and Settings\Admin>
> > > > > > > I don't know how to proceed from there. Please help with the
> > > process
> > > > in
> > > > > a
> > > > > > > little more detail.
> > > > > > > Am I in the right place to begin?
> > > > > > >
> > > > > > > "Patti MacLeod" > wrote in message
> > > > > > > ...
> > > > > > > > Hi Steve!
> > > > > > > >
> > > > > > > > Give this a try:
> > > > > > > > Open a command prompt window and key in these commands:
> > > > > > > >
> > > > > > > > cd %windir%\pchealth\helpctr\binaries
> > > > > > > > then
> > > > > > > > start /w helpsvc /install
> > > > > > > >
> > > > > > > > The second command will take a minute or so to complete.
When
> > > > > finished,
> > > > > > > see
> > > > > > > > if you can now access Index in Help and Support.
> > > > > > > >
> > > > > > > >
> > > > > > > > Regards,
> > > > > > > >
> > > > > > > > --
> > > > > > > > Patti MacLeod
> > > > > > > > Microsoft MVP - Windows Shell/User
> > > > > > > >
> > > > > > > >
> > > > > > >
> > > > > > >
> > > > > >
> > > > > >
> > > > >
> > > > >
> > > >
> > > >
> > >
> > >
> >
> >
>
>

[Steve Jones]

It's interesting how some elements of Help and Support now come up, such as
Index, but others, such as the Search function and Support listings, used to
load but now don't. So soon as one problem is fixed, another pops up. Any
ideas?


"Steve Jones" > wrote in message
news:jql1c.22831$UU.12346@lakeread01...
> I think I have it all working now. Shutdown is working. Help and support
> is working, although some elements, like the failure to list support are
> not. BUt I now have Index. Thanks.
>
>
> "Steve Jones" > wrote in message
> news:m0k1c.22828$UU.19627@lakeread01...
> > Well, it worked. I installed Q811630 and Index came up. However, when
I
> > restarted and Help and Support will not work--"cannot display page". So
I
> > have lost all of Help and Support. I am using a cable modem. The
> > connection is working. It may ahve some impact on reaching the web.
> > Does Help and Support come from the Web?
> > Installing Q811630 also seemed to present another problem.
> > Under Turb off computer, neither Shut Down nor Restart works. Standby is
> > working. So something became disrupted when I installed Q811630,
although
> I
> > don't understand why it would have affected ShutDown. Any ideas on
either
> > of these 2 problems? Thanks again, you have been very helpful.
> >
> >
> >
> > "Patti MacLeod" > wrote in message
> > ...
> > > Try d/loading from here:
> > > http://tinyurl.com/5g0o
> > >
> > >
> > >
> > > --
> > > Patti MacLeod
> > > Microsoft MVP - Windows Shell/User
> > >
> > > "Steve Jones" > wrote in message
> > > news:hCa1c.22726$UU.6569@lakeread01...
> > > > I tried 811630 but it would not install because of the version of
> > windows
> > > i
> > > > am using. I have XP, it looks like 811630 may be for windows 98
> > > >
> > > >
> > > > "Patti MacLeod" > wrote in message
> > > > ...
> > > > > D/load and install Critical Update 811630
> > > > > http://support.microsoft.com/default.aspx?scid=811630
> > > > >
> > > > > Hope that helps!!
> > > > >
> > > > > --
> > > > > Patti MacLeod
> > > > > Microsoft MVP - Windows Shell/User
> > > > >
> > > > > "Steve Jones" > wrote in message
> > > > > news:tf81c.22558$UU.16374@lakeread01...
> > > > > > Hi Patti, I followed your directions explicitly and everything
> went
> > > > > through
> > > > > > as you indicated. However, the end result is that the index was
> not
> > > > > added.
> > > > > > I did have the XP disk in the D Drive.
> > > > > > Thanks. Maybe you might have some additional ideas.
Everything
> > > else
> > > > in
> > > > > > Help and Support is working but the index. It used to work. So
I
> > did
> > > > > > something which prevents it from working. Thanks again
> > > > > >
> > > > > >
> > > > > > "Patti MacLeod" > wrote in message
> > > > > > ...
> > > > > > > If you're logged in as Admin, then yes, you're in the right
> place
> > to
> > > > > > begin.
> > > > > > >
> > > > > > > At the C:\Documents and Settings\Admin> prompt, key in:
> > > > > > > cd %windir%\pchealth\helpctr\binaries
> > > > > > > and hit ENTER
> > > > > > > You should then be at a C:\WINDOWS\PCHEALTH\HELPCTR\Binaries>
> > prompt
> > > > > > > At the above prompt, key in:
> > > > > > > start /w helpsvc /install
> > > > > > > and hit ENTER
> > > > > > > Wait a minute or so and when you're returned to the
> > > > > > > C:\WINDOWS\PCHEALTH\HELPCTR\Binaries> prompt, you'll know that
> the
> > > > > "start
> > > > > > /w
> > > > > > > helpsvc /install" command has been processed.
> > > > > > >
> > > > > > >
> > > > > > > Regards,
> > > > > > >
> > > > > > > --
> > > > > > > Patti MacLeod
> > > > > > > Microsoft MVP - Windows Shell/User
> > > > > > >
> > > > > > > "Steve Jones" > wrote in message
> > > > > > > news:rO71c.22556$UU.5941@lakeread01...
> > > > > > > > Hi Patti, I am not sure how to follow your directions. I
> get
> > a
> > > > > > command
> > > > > > > > prompt C:\Documents and Settings\Admin>
> > > > > > > > I don't know how to proceed from there. Please help with
the
> > > > process
> > > > > in
> > > > > > a
> > > > > > > > little more detail.
> > > > > > > > Am I in the right place to begin?
> > > > > > > >
> > > > > > > > "Patti MacLeod" > wrote in message
> > > > > > > > ...
> > > > > > > > > Hi Steve!
> > > > > > > > >
> > > > > > > > > Give this a try:
> > > > > > > > > Open a command prompt window and key in these commands:
> > > > > > > > >
> > > > > > > > > cd %windir%\pchealth\helpctr\binaries
> > > > > > > > > then
> > > > > > > > > start /w helpsvc /install
> > > > > > > > >
> > > > > > > > > The second command will take a minute or so to complete.
> When
> > > > > > finished,
> > > > > > > > see
> > > > > > > > > if you can now access Index in Help and Support.
> > > > > > > > >
> > > > > > > > >
> > > > > > > > > Regards,
> > > > > > > > >
> > > > > > > > > --
> > > > > > > > > Patti MacLeod
> > > > > > > > > Microsoft MVP - Windows Shell/User
> > > > > > > > >
> > > > > > > > >
> > > > > > > >
> > > > > > > >
> > > > > > >
> > > > > > >
> > > > > >
> > > > > >
> > > > >
> > > > >
> > > >
> > > >
> > >
> > >
> >
> >
>
>

[Patti MacLeod]

Sorry for the tardiness in responding back........had to finish my last
nightshift of the workweek last night.

Sounds like the solution I proposed for you to try has helped you to go out
of the frying pan into the fire :-(

Do you get any error messages when you try to utilize the Search function,
or is the Search field not being displayed? Also, I'm not sure what you mean
by "Support listings".......are you meaning that the links don't work?


Regards,

--
Patti MacLeod
Microsoft MVP - Windows Shell/User


"Steve Jones" > wrote in message
news:A_l1c.22838$UU.2257@lakeread01...
> It's interesting how some elements of Help and Support now come up, such
as
> Index, but others, such as the Search function and Support listings, used
to
> load but now don't. So soon as one problem is fixed, another pops up.
Any
> ideas?
>
>
> "Steve Jones" > wrote in message
> news:jql1c.22831$UU.12346@lakeread01...
> > I think I have it all working now. Shutdown is working. Help and
support
> > is working, although some elements, like the failure to list support are
> > not. BUt I now have Index. Thanks.
> >
> >
> > "Steve Jones" > wrote in message
> > news:m0k1c.22828$UU.19627@lakeread01...
> > > Well, it worked. I installed Q811630 and Index came up. However,
when
> I
> > > restarted and Help and Support will not work--"cannot display page".
So
> I
> > > have lost all of Help and Support. I am using a cable modem. The
> > > connection is working. It may ahve some impact on reaching the web.
> > > Does Help and Support come from the Web?
> > > Installing Q811630 also seemed to present another problem.
> > > Under Turb off computer, neither Shut Down nor Restart works. Standby
is
> > > working. So something became disrupted when I installed Q811630,
> although
> > I
> > > don't understand why it would have affected ShutDown. Any ideas on
> either
> > > of these 2 problems? Thanks again, you have been very helpful.
> > >
> > >
> > >
> > > "Patti MacLeod" > wrote in message
> > > ...
> > > > Try d/loading from here:
> > > > http://tinyurl.com/5g0o
> > > >
> > > >
> > > >
> > > > --
> > > > Patti MacLeod
> > > > Microsoft MVP - Windows Shell/User
> > > >
> > > > "Steve Jones" > wrote in message
> > > > news:hCa1c.22726$UU.6569@lakeread01...
> > > > > I tried 811630 but it would not install because of the version of
> > > windows
> > > > i
> > > > > am using. I have XP, it looks like 811630 may be for windows 98
> > > > >
> > > > >
> > > > > "Patti MacLeod" > wrote in message
> > > > > ...
> > > > > > D/load and install Critical Update 811630
> > > > > > http://support.microsoft.com/default.aspx?scid=811630
> > > > > >
> > > > > > Hope that helps!!
> > > > > >
> > > > > > --
> > > > > > Patti MacLeod
> > > > > > Microsoft MVP - Windows Shell/User
> > > > > >
> > > > > > "Steve Jones" > wrote in message
> > > > > > news:tf81c.22558$UU.16374@lakeread01...
> > > > > > > Hi Patti, I followed your directions explicitly and
everything
> > went
> > > > > > through
> > > > > > > as you indicated. However, the end result is that the index
was
> > not
> > > > > > added.
> > > > > > > I did have the XP disk in the D Drive.
> > > > > > > Thanks. Maybe you might have some additional ideas.
> Everything
> > > > else
> > > > > in
> > > > > > > Help and Support is working but the index. It used to work.
So
> I
> > > did
> > > > > > > something which prevents it from working. Thanks again
> > > > > > >
> > > > > > >
> > > > > > > "Patti MacLeod" > wrote in message
> > > > > > > ...
> > > > > > > > If you're logged in as Admin, then yes, you're in the right
> > place
> > > to
> > > > > > > begin.
> > > > > > > >
> > > > > > > > At the C:\Documents and Settings\Admin> prompt, key in:
> > > > > > > > cd %windir%\pchealth\helpctr\binaries
> > > > > > > > and hit ENTER
> > > > > > > > You should then be at a
C:\WINDOWS\PCHEALTH\HELPCTR\Binaries>
> > > prompt
> > > > > > > > At the above prompt, key in:
> > > > > > > > start /w helpsvc /install
> > > > > > > > and hit ENTER
> > > > > > > > Wait a minute or so and when you're returned to the
> > > > > > > > C:\WINDOWS\PCHEALTH\HELPCTR\Binaries> prompt, you'll know
that
> > the
> > > > > > "start
> > > > > > > /w
> > > > > > > > helpsvc /install" command has been processed.
> > > > > > > >
> > > > > > > >
> > > > > > > > Regards,
> > > > > > > >
> > > > > > > > --
> > > > > > > > Patti MacLeod
> > > > > > > > Microsoft MVP - Windows Shell/User
> > > > > > > >
> > > > > > > > "Steve Jones" > wrote in message
> > > > > > > > news:rO71c.22556$UU.5941@lakeread01...
> > > > > > > > > Hi Patti, I am not sure how to follow your directions.
I
> > get
> > > a
> > > > > > > command
> > > > > > > > > prompt C:\Documents and Settings\Admin>
> > > > > > > > > I don't know how to proceed from there. Please help with
> the
> > > > > process
> > > > > > in
> > > > > > > a
> > > > > > > > > little more detail.
> > > > > > > > > Am I in the right place to begin?
> > > > > > > > >
> > > > > > > > > "Patti MacLeod" > wrote in message
> > > > > > > > > ...
> > > > > > > > > > Hi Steve!
> > > > > > > > > >
> > > > > > > > > > Give this a try:
> > > > > > > > > > Open a command prompt window and key in these commands:
> > > > > > > > > >
> > > > > > > > > > cd %windir%\pchealth\helpctr\binaries
> > > > > > > > > > then
> > > > > > > > > > start /w helpsvc /install
> > > > > > > > > >
> > > > > > > > > > The second command will take a minute or so to complete.
> > When
> > > > > > > finished,
> > > > > > > > > see
> > > > > > > > > > if you can now access Index in Help and Support.
> > > > > > > > > >
> > > > > > > > > >
> > > > > > > > > > Regards,
> > > > > > > > > >
> > > > > > > > > > --
> > > > > > > > > > Patti MacLeod
> > > > > > > > > > Microsoft MVP - Windows Shell/User
> > > > > > > > > >
> > > > > > > > > >
> > > > > > > > >
> > > > > > > > >
> > > > > > > >
> > > > > > > >
> > > > > > >
> > > > > > >
> > > > > >
> > > > > >
> > > > >
> > > > >
> > > >
> > > >
> > >
> > >
> >
> >
>
>

[Steve Jones]

Thanks for your help. It looks like, with your help, the Index problem was
fixed, but others popped up. In reference to your questions:

When I use the search function, nothing comes up under search results.
There are no error messages. Something, say reference to Microsoft data
base, should come up in the Search Results panel, but nothing comes up.

When I click on Support at the top of the page, again, nothing happens. I
know that there should be some links to support in the left panel, but
nothing appears. This is no big deal.


"Patti MacLeod" > wrote in message
...
> Sorry for the tardiness in responding back........had to finish my last
> nightshift of the workweek last night.
>
> Sounds like the solution I proposed for you to try has helped you to go
out
> of the frying pan into the fire :-(
>
> Do you get any error messages when you try to utilize the Search function,
> or is the Search field not being displayed? Also, I'm not sure what you
mean
> by "Support listings".......are you meaning that the links don't work?
>
>
> Regards,
>
> --
> Patti MacLeod
> Microsoft MVP - Windows Shell/User
>
>
> "Steve Jones" > wrote in message
> news:A_l1c.22838$UU.2257@lakeread01...
> > It's interesting how some elements of Help and Support now come up, such
> as
> > Index, but others, such as the Search function and Support listings,
used
> to
> > load but now don't. So soon as one problem is fixed, another pops up.
> Any
> > ideas?
> >
> >
> > "Steve Jones" > wrote in message
> > news:jql1c.22831$UU.12346@lakeread01...
> > > I think I have it all working now. Shutdown is working. Help and
> support
> > > is working, although some elements, like the failure to list support
are
> > > not. BUt I now have Index. Thanks.
> > >
> > >
> > > "Steve Jones" > wrote in message
> > > news:m0k1c.22828$UU.19627@lakeread01...
> > > > Well, it worked. I installed Q811630 and Index came up. However,
> when
> > I
> > > > restarted and Help and Support will not work--"cannot display page".
> So
> > I
> > > > have lost all of Help and Support. I am using a cable modem. The
> > > > connection is working. It may ahve some impact on reaching the web.
> > > > Does Help and Support come from the Web?
> > > > Installing Q811630 also seemed to present another problem.
> > > > Under Turb off computer, neither Shut Down nor Restart works.
Standby
> is
> > > > working. So something became disrupted when I installed Q811630,
> > although
> > > I
> > > > don't understand why it would have affected ShutDown. Any ideas on
> > either
> > > > of these 2 problems? Thanks again, you have been very helpful.
> > > >
> > > >
> > > >
> > > > "Patti MacLeod" > wrote in message
> > > > ...
> > > > > Try d/loading from here:
> > > > > http://tinyurl.com/5g0o
> > > > >
> > > > >
> > > > >
> > > > > --
> > > > > Patti MacLeod
> > > > > Microsoft MVP - Windows Shell/User
> > > > >
> > > > > "Steve Jones" > wrote in message
> > > > > news:hCa1c.22726$UU.6569@lakeread01...
> > > > > > I tried 811630 but it would not install because of the version
of
> > > > windows
> > > > > i
> > > > > > am using. I have XP, it looks like 811630 may be for windows 98
> > > > > >
> > > > > >
> > > > > > "Patti MacLeod" > wrote in message
> > > > > > ...
> > > > > > > D/load and install Critical Update 811630
> > > > > > > http://support.microsoft.com/default.aspx?scid=811630
> > > > > > >
> > > > > > > Hope that helps!!
> > > > > > >
> > > > > > > --
> > > > > > > Patti MacLeod
> > > > > > > Microsoft MVP - Windows Shell/User
> > > > > > >
> > > > > > > "Steve Jones" > wrote in message
> > > > > > > news:tf81c.22558$UU.16374@lakeread01...
> > > > > > > > Hi Patti, I followed your directions explicitly and
> everything
> > > went
> > > > > > > through
> > > > > > > > as you indicated. However, the end result is that the index
> was
> > > not
> > > > > > > added.
> > > > > > > > I did have the XP disk in the D Drive.
> > > > > > > > Thanks. Maybe you might have some additional ideas.
> > Everything
> > > > > else
> > > > > > in
> > > > > > > > Help and Support is working but the index. It used to work.
> So
> > I
> > > > did
> > > > > > > > something which prevents it from working. Thanks again
> > > > > > > >
> > > > > > > >
> > > > > > > > "Patti MacLeod" > wrote in message
> > > > > > > > ...
> > > > > > > > > If you're logged in as Admin, then yes, you're in the
right
> > > place
> > > > to
> > > > > > > > begin.
> > > > > > > > >
> > > > > > > > > At the C:\Documents and Settings\Admin> prompt, key in:
> > > > > > > > > cd %windir%\pchealth\helpctr\binaries
> > > > > > > > > and hit ENTER
> > > > > > > > > You should then be at a
> C:\WINDOWS\PCHEALTH\HELPCTR\Binaries>
> > > > prompt
> > > > > > > > > At the above prompt, key in:
> > > > > > > > > start /w helpsvc /install
> > > > > > > > > and hit ENTER
> > > > > > > > > Wait a minute or so and when you're returned to the
> > > > > > > > > C:\WINDOWS\PCHEALTH\HELPCTR\Binaries> prompt, you'll know
> that
> > > the
> > > > > > > "start
> > > > > > > > /w
> > > > > > > > > helpsvc /install" command has been processed.
> > > > > > > > >
> > > > > > > > >
> > > > > > > > > Regards,
> > > > > > > > >
> > > > > > > > > --
> > > > > > > > > Patti MacLeod
> > > > > > > > > Microsoft MVP - Windows Shell/User
> > > > > > > > >
> > > > > > > > > "Steve Jones" > wrote in message
> > > > > > > > > news:rO71c.22556$UU.5941@lakeread01...
> > > > > > > > > > Hi Patti, I am not sure how to follow your directions.
> I
> > > get
> > > > a
> > > > > > > > command
> > > > > > > > > > prompt C:\Documents and Settings\Admin>
> > > > > > > > > > I don't know how to proceed from there. Please help
with
> > the
> > > > > > process
> > > > > > > in
> > > > > > > > a
> > > > > > > > > > little more detail.
> > > > > > > > > > Am I in the right place to begin?
> > > > > > > > > >
> > > > > > > > > > "Patti MacLeod" > wrote in message
> > > > > > > > > > ...
> > > > > > > > > > > Hi Steve!
> > > > > > > > > > >
> > > > > > > > > > > Give this a try:
> > > > > > > > > > > Open a command prompt window and key in these
commands:
> > > > > > > > > > >
> > > > > > > > > > > cd %windir%\pchealth\helpctr\binaries
> > > > > > > > > > > then
> > > > > > > > > > > start /w helpsvc /install
> > > > > > > > > > >
> > > > > > > > > > > The second command will take a minute or so to
complete.
> > > When
> > > > > > > > finished,
> > > > > > > > > > see
> > > > > > > > > > > if you can now access Index in Help and Support.
> > > > > > > > > > >
> > > > > > > > > > >
> > > > > > > > > > > Regards,
> > > > > > > > > > >
> > > > > > > > > > > --
> > > > > > > > > > > Patti MacLeod
> > > > > > > > > > > Microsoft MVP - Windows Shell/User
> > > > > > > > > > >
> > > > > > > > > > >
> > > > > > > > > >
> > > > > > > > > >
> > > > > > > > >
> > > > > > > > >
> > > > > > > >
> > > > > > > >
> > > > > > >
> > > > > > >
> > > > > >
> > > > > >
> > > > >
> > > > >
> > > >
> > > >
> > >
> > >
> >
> >
>
>