Can't open fax in fax console

[ca. Rerick [email protected]]

I get a message the says "Fax document cannot be read
because your operation system does not have a default
viewer for fax docs (.tif files) I had the viewer and
used it on 10/27/03 but have downloaded updates from
Microsoft, Norton and Black Ice since then. Do you think
one of them is the culprit? How can I get the viewer set
back to open my faxes in the fax console?

[Russ Valentine [MVP-Outlook]]

There are many causes for this problem. Most often, this problem arises
because some other imaging application that you installed has set itself as
the default viewer for TIF files. To view faxes from the Fax Console, the
Windows Imaging and Fax viewer must be your default viewer for TIF files.
You can easily restore that setting in Windows Explorer > Folder Options.
File Types. For most users the command line should read:

"rundll32.exe <drive>:\WINDOWS\system32\shimgvw.dll,ImageView_Fullscree n %1"

Another common cause of this problem is firewall software Trojan horse
rules. The most common is one that ships with Norton Internet Security.
Details on that on are available here:
http://service1.symantec.com/SUPPORT/nip.nsf/4a29389c214c78ea88256c75005f451a/713afacbd4135e0a88256c77007e526f?OpenDocument


--
Russ Valentine
[MVP-Outlook]
"ca. Rerick " >
wrote in message ...
> I get a message the says "Fax document cannot be read
> because your operation system does not have a default
> viewer for fax docs (.tif files) I had the viewer and
> used it on 10/27/03 but have downloaded updates from
> Microsoft, Norton and Black Ice since then. Do you think
> one of them is the culprit? How can I get the viewer set
> back to open my faxes in the fax console?