WinXP glitch

[oklier]

first make sure that you dont have the q811493 windows
patch loaded. if so uninstall it and see if the computer
runs smoother...

>-----Original Message-----
>I seem to have corrupted WinXP,as I get lockups in XP
and
>in other programs(Agent,ACDSee).I need to reload
>WinXp,and want to backup Address Book and Favorites.My
>Accessories does not have Backup,and I am at a loss how
>to proceed.Also ,I do not have my License #.My computer
>is a Gateway,and the program was factory loaded.How do I
>get the number.Gateway is not at all helpful.TIA,Jerry
>.
>