newbie in need of help

[Colleen]

Hi,
I am really new to computers and i was hoping that
someone here could help me. I have Xp, and Norton, (which
is on auto protect.) While my son was playing a game two
days ago we had two virus attempting to get into the
computer.One was a download.trojan which was
automatically deleted and the other was a backdoor.hogle
the log viewer virus report says Access denied and repair
failed. what does this mean? Also, now when i turn my
computer off it is restarting all on its own. I can no
longer turn the computer off using the start menu. it has
to be turned off at the tower. Like i said i am really
new to the computer, i am still doing the two finger hunt
and peck to find the proper keys (thank god for backspace)
so if you can help me out i would greatly appreciate it.
thanking you in advance Colleen

[oldone]

Hi, go to this website for details how to get rid of your
trojan.
http://www.symantec.com/avcenter/venc/data/backdoor.hogle.
html
It has a step by step procedure what to do. Hope this
helps.

>-----Original Message-----
>Hi,
>I am really new to computers and i was hoping that
>someone here could help me. I have Xp, and Norton,
(which
>is on auto protect.) While my son was playing a game two
>days ago we had two virus attempting to get into the
>computer.One was a download.trojan which was
>automatically deleted and the other was a backdoor.hogle
>the log viewer virus report says Access denied and
repair
>failed. what does this mean? Also, now when i turn my
>computer off it is restarting all on its own. I can no
>longer turn the computer off using the start menu. it
has
>to be turned off at the tower. Like i said i am really
>new to the computer, i am still doing the two finger
hunt
>and peck to find the proper keys (thank god for
backspace)
>so if you can help me out i would greatly appreciate it.
>thanking you in advance Colleen
>
>.
>

[colleen]

Hi, I have done that, it says there is no virus found
when i complete the scan, I still can not turn the
computer off using the start menu. i have loaded thenew
updates but still nothing seems to be working for me, any
other advice? Colleen
>-----Original Message-----
>Hi, go to this website for details how to get rid of
your
>trojan.
>http://www.symantec.com/avcenter/venc/data/backdoor.hogle
..
>html
>It has a step by step procedure what to do. Hope this
>helps.
>
>>-----Original Message-----
>>Hi,
>>I am really new to computers and i was hoping that
>>someone here could help me. I have Xp, and Norton,
>(which
>>is on auto protect.) While my son was playing a game
two
>>days ago we had two virus attempting to get into the
>>computer.One was a download.trojan which was
>>automatically deleted and the other was a
backdoor.hogle
>>the log viewer virus report says Access denied and
>repair
>>failed. what does this mean? Also, now when i turn my
>>computer off it is restarting all on its own. I can no
>>longer turn the computer off using the start menu. it
>has
>>to be turned off at the tower. Like i said i am really
>>new to the computer, i am still doing the two finger
>hunt
>>and peck to find the proper keys (thank god for
>backspace)
>>so if you can help me out i would greatly appreciate it.
>>thanking you in advance Colleen
>>
>>.
>>
>.
>

[oldone]

When you do the scan, do you turn off System Restore?
It's a good hiding place for this type of garbage.
>-----Original Message-----
> Hi, I have done that, it says there is no virus found
>when i complete the scan, I still can not turn the
>computer off using the start menu. i have loaded thenew
>updates but still nothing seems to be working for me,
any
>other advice? Colleen
>>-----Original Message-----
>>Hi, go to this website for details how to get rid of
>your
>>trojan.
>>http://www.symantec.com/avcenter/venc/data/backdoor.hogl
e
>..
>>html
>>It has a step by step procedure what to do. Hope this
>>helps.
>>
>>>-----Original Message-----
>>>Hi,
>>>I am really new to computers and i was hoping that
>>>someone here could help me. I have Xp, and Norton,
>>(which
>>>is on auto protect.) While my son was playing a game
>two
>>>days ago we had two virus attempting to get into the
>>>computer.One was a download.trojan which was
>>>automatically deleted and the other was a
>backdoor.hogle
>>>the log viewer virus report says Access denied and
>>repair
>>>failed. what does this mean? Also, now when i turn my
>>>computer off it is restarting all on its own. I can no
>>>longer turn the computer off using the start menu. it
>>has
>>>to be turned off at the tower. Like i said i am really
>>>new to the computer, i am still doing the two finger
>>hunt
>>>and peck to find the proper keys (thank god for
>>backspace)
>>>so if you can help me out i would greatly appreciate
it.
>>>thanking you in advance Colleen
>>>
>>>.
>>>
>>.
>>
>.
>

[Colleen]

I did turn it off, thank you again for your help with
this, i am lost.
>-----Original Message-----
>When you do the scan, do you turn off System Restore?
>It's a good hiding place for this type of garbage.
>>-----Original Message-----
>> Hi, I have done that, it says there is no virus found
>>when i complete the scan, I still can not turn the
>>computer off using the start menu. i have loaded thenew
>>updates but still nothing seems to be working for me,
>any
>>other advice? Colleen
>>>-----Original Message-----
>>>Hi, go to this website for details how to get rid of
>>your
>>>trojan.
>>>http://www.symantec.com/avcenter/venc/data/backdoor.hog
l
>e
>>..
>>>html
>>>It has a step by step procedure what to do. Hope this
>>>helps.
>>>
>>>>-----Original Message-----
>>>>Hi,
>>>>I am really new to computers and i was hoping that
>>>>someone here could help me. I have Xp, and Norton,
>>>(which
>>>>is on auto protect.) While my son was playing a game
>>two
>>>>days ago we had two virus attempting to get into the
>>>>computer.One was a download.trojan which was
>>>>automatically deleted and the other was a
>>backdoor.hogle
>>>>the log viewer virus report says Access denied and
>>>repair
>>>>failed. what does this mean? Also, now when i turn my
>>>>computer off it is restarting all on its own. I can
no
>>>>longer turn the computer off using the start menu. it
>>>has
>>>>to be turned off at the tower. Like i said i am
really
>>>>new to the computer, i am still doing the two finger
>>>hunt
>>>>and peck to find the proper keys (thank god for
>>>backspace)
>>>>so if you can help me out i would greatly appreciate
>it.
>>>>thanking you in advance Colleen
>>>>
>>>>.
>>>>
>>>.
>>>
>>.
>>
>.
>

[John A]

I would try a System Restore back to the point before the virus
arrived.

To stop computer restarting Right click My computer / Advanced /
Startup & Recovery Settings, uncheck "Automatically restart". You may
then see an error message when you close windows.

John A

On Tue, 4 Nov 2003 16:41:18 -0800, "Colleen"
> wrote:

>Hi,
>I am really new to computers and i was hoping that
>someone here could help me. I have Xp, and Norton, (which
>is on auto protect.) While my son was playing a game two
>days ago we had two virus attempting to get into the
>computer.One was a download.trojan which was
>automatically deleted and the other was a backdoor.hogle
>the log viewer virus report says Access denied and repair
>failed. what does this mean? Also, now when i turn my
>computer off it is restarting all on its own. I can no
>longer turn the computer off using the start menu. it has
>to be turned off at the tower. Like i said i am really
>new to the computer, i am still doing the two finger hunt
>and peck to find the proper keys (thank god for backspace)
>so if you can help me out i would greatly appreciate it.
>thanking you in advance Colleen