computer won't turn off

[Sam McLeod]

Help please. My new computer (loaded with Windows XP Home Edition) of less
than a month won't turn off. Not even when I click Turn Off or Restart. I
have resorted to pulling the plug out of the wall. I foolishly went into the
Control Panel to snoop around and have messed something up. FYI , I also
changed the drive from FAT 32 to NTFS after talking to so-called expert at
local electronics store. Proble is when I want to shut; the computer down I
click on Start, and Turn Off computer. At this point the background fades to
black and white while the 3-choice window box of Standby, Turn Off and
Restart stays in colors. Any help would be appreciated. Just call me
Stupid!!

[René]

Sam McLeod wrote:
> Off computer. At this point the background fades to black and white
> while the 3-choice window box of Standby, Turn Off and Restart stays
> in colors. Any help would be appreciated. Just call me Stupid!!

Did you try to click on any of the colored buttons (Standby Turn Off
Restart?) Try the pretty red one.

[Mad Max]

Sam !
Try this, if I have understood your problem correctly.
First, do not turn your computer off. First--Log off , and let the computer
work a bit , closing out what it needs to. Then you should get another popup
style window that offers the standby/turn off /restart--- options. At that
time you can select TURN OFF and your computer should turn off in a few
seconds. Clicking on either of the other two options should do what they
say.
Remember , first click on LOG OFF, THEN WAIT.
Hope I understood your problem . And hope this helps.
If not then probably someone who knows much more than I will assist you.

"Sam McLeod" > wrote in message
...
> Help please. My new computer (loaded with Windows XP Home Edition) of less
> than a month won't turn off. Not even when I click Turn Off or Restart. I
> have resorted to pulling the plug out of the wall. I foolishly went into
the
> Control Panel to snoop around and have messed something up. FYI , I also
> changed the drive from FAT 32 to NTFS after talking to so-called expert at
> local electronics store. Proble is when I want to shut; the computer down
I
> click on Start, and Turn Off computer. At this point the background fades
to
> black and white while the 3-choice window box of Standby, Turn Off and
> Restart stays in colors. Any help would be appreciated. Just call mer
> Stupid!!
>
>

[Frank Saunders, MS-MVP]

"Sam McLeod" > wrote in message

> Help please. My new computer (loaded with Windows XP Home Edition) of
> less than a month won't turn off. Not even when I click Turn Off or
> Restart. I have resorted to pulling the plug out of the wall. I
> foolishly went into the Control Panel to snoop around and have messed
> something up. FYI , I also changed the drive from FAT 32 to NTFS
> after talking to so-called expert at local electronics store. Proble
> is when I want to shut; the computer down I click on Start, and Turn
> Off computer. At this point the background fades to black and white
> while the 3-choice window box of Standby, Turn Off and Restart stays
> in colors. Any help would be appreciated. Just call me Stupid!!

See http://aumha.org/win5/a/shtdwnxp.htm

--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup. Do not send email
http://www.fjsmjs.com