hotfix needed ...not generic advise

[paul s]

I see that kb article number 831938 "My Computer and Windows Explorer
unexpectedly quit when you try to open My Network Places or Shared Documents
in Windows XP" has a hotfix available but where is the hotfix located?
I have read the article and looked on the ms site at great length but did
not find the hotfix... I posted this same topic yesterday and someone
suggested to read the article ...well, I did that and did not find the hot
fix...

[Carey Frisch [MVP]]

My Computer and Windows Explorer unexpectedly quit when you try to open My
Network Places or Shared Documents in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;831938&Product=winxp

The only way to obtain this patch is to contact Microsoft as outlined in the article.

To resolve this problem immediately, contact Microsoft Product Support Services
to obtain the fix. For a complete list of Microsoft Product Support Services phone
numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may
be canceled if a Microsoft Support Professional determines that a specific update
will resolve your problem. The typical support costs will apply to additional support
questions and issues that do not qualify for the specific update in question.

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect your PC!
http://www.microsoft.com/security/protect/

-------------------------------------------------------------------------------------------------

"paul s" > wrote in message:
news:Fnt3c.221953$jk2.795673@attbi_s53...

|I see that kb article number 831938 "My Computer and Windows Explorer
| unexpectedly quit when you try to open My Network Places or Shared Documents
| in Windows XP" has a hotfix available but where is the hotfix located?
| I have read the article and looked on the ms site at great length but did
| not find the hotfix... I posted this same topic yesterday and someone
| suggested to read the article ...well, I did that and did not find the hot
| fix...

[Star Fleet Admiral Q]

Carey,
I think the OP is either "incapable of comprehending" or "refuses to
comprehend" what is read - most likely the latter.

--
Star Fleet Admiral Q @ your service :-)

------------------------------------------------------------------
"Carey Frisch [MVP]" > wrote in message
...
> My Computer and Windows Explorer unexpectedly quit when you try to open My
> Network Places or Shared Documents in Windows XP
>
http://support.microsoft.com/default.aspx?scid=kb;en-us;831938&Product=winxp
>
> The only way to obtain this patch is to contact Microsoft as outlined in
the article.
>
> To resolve this problem immediately, contact Microsoft Product Support
Services
> to obtain the fix. For a complete list of Microsoft Product Support
Services phone
> numbers and information about support costs, visit the following Microsoft
Web site:
> http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS
>
> NOTE: In special cases, charges that are ordinarily incurred for support
calls may
> be canceled if a Microsoft Support Professional determines that a specific
update
> will resolve your problem. The typical support costs will apply to
additional support
> questions and issues that do not qualify for the specific update in
question.
>
> --
> Carey Frisch
> Microsoft MVP
> Windows XP - Shell/User
>
> Be Smart! Protect your PC!
> http://www.microsoft.com/security/protect/
>
> --------------------------------------------------------------------------
-----------------------
>
> "paul s" > wrote in message:
> news:Fnt3c.221953$jk2.795673@attbi_s53...
>
> |I see that kb article number 831938 "My Computer and Windows Explorer
> | unexpectedly quit when you try to open My Network Places or Shared
Documents
> | in Windows XP" has a hotfix available but where is the hotfix located?
> | I have read the article and looked on the ms site at great length but
did
> | not find the hotfix... I posted this same topic yesterday and someone
> | suggested to read the article ...well, I did that and did not find the
hot
> | fix...
>

[paul s]

Star Fleet Admiral I am very capable of comprehension and do not refuse
comprehension either ... I just never really received a direct answer "Star
Fleet Admiral Q" > wrote
in message ...
> Carey,
> I think the OP( is that me ?) is either "incapable of comprehending"
or "refuses to
> comprehend" what is read - most likely the latter.
>
> --
> Star Fleet Admiral Q @ your service :-)
>
> ------------------------------------------------------------------
> "Carey Frisch [MVP]" > wrote in message
> ...
> > My Computer and Windows Explorer unexpectedly quit when you try to open
My
> > Network Places or Shared Documents in Windows XP
> >
>
http://support.microsoft.com/default.aspx?scid=kb;en-us;831938&Product=winxp
> >
> > The only way to obtain this patch is to contact Microsoft as outlined in
> the article.
> >
> > To resolve this problem immediately, contact Microsoft Product Support
> Services
> > to obtain the fix. For a complete list of Microsoft Product Support
> Services phone
> > numbers and information about support costs, visit the following
Microsoft
> Web site:
> > http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS
> >
> > NOTE: In special cases, charges that are ordinarily incurred for support
> calls may
> > be canceled if a Microsoft Support Professional determines that a
specific
> update
> > will resolve your problem. The typical support costs will apply to
> additional support
> > questions and issues that do not qualify for the specific update in
> question.
> >
> > --
> > Carey Frisch
> > Microsoft MVP
> > Windows XP - Shell/User
> >
> > Be Smart! Protect your PC!
> > http://www.microsoft.com/security/protect/
> >
>
> --------------------------------------------------------------------------
> -----------------------
> >
> > "paul s" > wrote in message:
> > news:Fnt3c.221953$jk2.795673@attbi_s53...
> >
> > |I see that kb article number 831938 "My Computer and Windows Explorer
> > | unexpectedly quit when you try to open My Network Places or Shared
> Documents
> > | in Windows XP" has a hotfix available but where is the hotfix located?
> > | I have read the article and looked on the ms site at great length but
> did
> > | not find the hotfix... I posted this same topic yesterday and someone
> > | suggested to read the article ...well, I did that and did not find the
> hot
> > | fix...
> >
>
>