To Paul S

[Marc Reynolds [MSFT]]

Hi Paul,

You have posted this question repeatedly and the MVPs and others have
replied with the correct answer - you need to CALL Microsoft Product Support
to get this hotfix. This hotfix is not posted anywhere on the web and is not
available on Windows Update. Please follow the instructions from the KB
article and call Microsoft Product Support to get this hotfix.

To resolve this problem immediately, contact Microsoft Product Support
Services
to obtain the fix. For a complete list of Microsoft Product Support Services
phone
numbers and information about support costs, visit the following Microsoft
Web site:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support
calls may
be canceled if a Microsoft Support Professional determines that a specific
update
will resolve your problem. The typical support costs will apply to
additional support
questions and issues that do not qualify for the specific update in
question.


--

Thanks,
Marc Reynolds
Microsoft Technical Support

This posting is provided "AS IS" with no warranties, and confers no rights.


"paul s" > wrote in message
news:Fnt3c.221953$jk2.795673@attbi_s53...
> I see that kb article number 831938 "My Computer and Windows Explorer
> unexpectedly quit when you try to open My Network Places or Shared
Documents
> in Windows XP" has a hotfix available but where is the hotfix located?
> I have read the article and looked on the ms site at great length but did
> not find the hotfix... I posted this same topic yesterday and someone
> suggested to read the article ...well, I did that and did not find the hot
> fix...
>
>

[paul s]

Marc and other interested parties,
I find it unacceptable that a telephone call is required that could cost
upwards of $50 to fix a problem that Microsoft admittedly exists.... AND....
a hot fix is (supposedly) in existence for. What's up with that?
I guess I just fail to comprehend why the hot fix couldn't be linked in the
kb article
Above all else I would like to thank everyone (even the flamers) who have
responded to this
Paul
"Marc Reynolds [MSFT]" > wrote in message
...
> Hi Paul,
>
> You have posted this question repeatedly and the MVPs and others have
> replied with the correct answer - you need to CALL Microsoft Product
Support
> to get this hotfix. This hotfix is not posted anywhere on the web and is
not
> available on Windows Update. Please follow the instructions from the KB
> article and call Microsoft Product Support to get this hotfix.
>
> To resolve this problem immediately, contact Microsoft Product Support
> Services
> to obtain the fix. For a complete list of Microsoft Product Support
Services
> phone
> numbers and information about support costs, visit the following Microsoft
> Web site:
> http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS
>
> NOTE: In special cases, charges that are ordinarily incurred for support
> calls may
> be canceled if a Microsoft Support Professional determines that a specific
> update
> will resolve your problem. The typical support costs will apply to
> additional support
> questions and issues that do not qualify for the specific update in
> question.
>
>
> --
>
> Thanks,
> Marc Reynolds
> Microsoft Technical Support
>
> This posting is provided "AS IS" with no warranties, and confers no
rights.
>
>
> "paul s" > wrote in message
> news:Fnt3c.221953$jk2.795673@attbi_s53...
> > I see that kb article number 831938 "My Computer and Windows Explorer
> > unexpectedly quit when you try to open My Network Places or Shared
> Documents
> > in Windows XP" has a hotfix available but where is the hotfix located?
> > I have read the article and looked on the ms site at great length but
did
> > not find the hotfix... I posted this same topic yesterday and someone
> > suggested to read the article ...well, I did that and did not find the
hot
> > fix...
> >
> >
>
>

[Sharon F]

On Wed, 10 Mar 2004 05:00:54 GMT, paul s wrote:

> Marc and other interested parties,
> I find it unacceptable that a telephone call is required that could cost
> upwards of $50 to fix a problem that Microsoft admittedly exists.... AND....
> a hot fix is (supposedly) in existence for. What's up with that?

I have had to call for hotfixes in the past and there was never any charge.
If asked to give credit card info by the automated portions of the call,
I've done so and then reminded the service rep that there should be no
charge for hotfix calls. In every case, that had already been taken care of
by the rep but I like to double check while I still have them on the phone.

--
Sharon F
MS MVP - Windows XP Shell/User