error message

[Dave]

This problem is with my home computer, while in internet
explorer I continuously get (every 30 seconds or so) the
following message: "Windows Explorer has encountered a
problem and needs to close".


Note that Windows Explorer is not running when I get this
message.

[Jonathan Kay [MVP]]

Greetings Dave,

Actually, Windows Explorer is the entire Windows "interface" -- meaning, the Start menu, the
taskbar, the clock in the corner, etc.

In that dialog that appears, click the "click here" link and then copy/paste the information
(select it and then choose Ctrl-C) here as that's the only real way we can determine what's
going on.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

"Dave" > wrote in message ...
>
> This problem is with my home computer, while in internet
> explorer I continuously get (every 30 seconds or so) the
> following message: "Windows Explorer has encountered a
> problem and needs to close".
>
>
> Note that Windows Explorer is not running when I get this
> message.

[Anne]

This sounds like the same problem I am having. Here is
what follows the error:

After "click here" it displays Error Signature appname
MSMGS.exe Appver 4.7.0.209 modname ntdll.dll modver
5.1.2600.1217 offset 00007d85. If I click send report
and then view technical details, the top of that screen
says Exception info code 0xc000000000 Address
0x00000000077f57d85 Windows NT5.1 Build 2600 cpuversion
00000F29 cpu feature code BFEBF9FF

A lot more information follows

Why does it say windows nt? I bought this with xp
professional already installed.

Thanks for your help.

>-----Original Message-----
>Greetings Anne,
>
>In the error that apologizes for the inconvenience of
Messenger shutting down, click the
>"click here" link -- in the next screen, you'll see
something like the
>following: szAppName : msmsgs.exe szAppVer :
4.7.2009.0 szModName : rpcrt4.dll
>
>If you could reply back with what the szModName has in
your error, would make it easier to
>determine what the problem is.
>
>Yes, you could just simply disable (you disabled
the "Messenger" Service when you disabled
>Messenger before, not the actual Messenger application)
or uninstall it, but this could be
>the result of a bigger problem, so it may be best just
to solve the actual problem rather
>than trying to work around it.
>____________________________________________
>Jonathan Kay
>Microsoft MVP - Windows Messenger/MSN Messenger
>Associate Expert
>http://www.microsoft.com/windowsxp/expertzone/
>Messenger Resources - http://messenger.jonathankay.com
>
>
>"Anne" > wrote in
message
...
>> While using microsoft explorer a box is constantly
>> popping up that says "messenger has encountered a
problem
>> and needs to close. We are sorry for the
>> inconvenience." I have already gone to Control Panel >
>> performance and maintenance> admin. tools> services
>> shortcut>messenger and selected Stop and changed the
>> startup type to disabled. I have also installed all
the
>> security updates for xp professional. How can I stop
>> this error pop up? I do not use messenger so I don't
>> mind deletint it if that is how to fix it.

>-----Original Message-----
>Greetings Dave,
>
>Actually, Windows Explorer is the entire
Windows "interface" -- meaning, the Start menu, the
>taskbar, the clock in the corner, etc.
>
>In that dialog that appears, click the "click here" link
and then copy/paste the information
>(select it and then choose Ctrl-C) here as that's the
only real way we can determine what's
>going on.
>____________________________________________
>Jonathan Kay
>Microsoft MVP - Windows Messenger/MSN Messenger
>Associate Expert
>http://www.microsoft.com/windowsxp/expertzone/
>Messenger Resources - http://messenger.jonathankay.com
>
>"Dave" > wrote in message
...
>>
>> This problem is with my home computer, while in
internet
>> explorer I continuously get (every 30 seconds or so)
the
>> following message: "Windows Explorer has encountered a
>> problem and needs to close".
>>
>>
>> Note that Windows Explorer is not running when I get
this
>> message.
>
>
>.
>