Re: New USB Hard drive

[Rick \Nutcase\ Rogers]

Hi Russ,

Is it a USB2.0 drive and have you installed SP1 yet?

--
Best of Luck,

Rick Rogers aka "Nutcase" MS-MVP - Win9x
Windows isn't rocket science! That's my other hobby!
http://mvp.support.microsoft.com/
Associate Expert - WinXP - Expert Zone
www.microsoft.com/windowsxp/expertzone
Win98 Help - www.rickrogers.org

"Russ" > wrote in message
...
> We picked up a new USB external hard drive at a computer show reciently
and can't the drive recognized by Windows. Our other USB devices work fine,
when we plug them in they're fine. Tried swaping chords around but it
appears to be isolated to this device. I've tried installing the drivers
that came with it buit it comes but evertime I try to update or roll back to
the ones provided it won't or can't do it.
>
> Can anyone tell me if this is a compatablity issue, user error, or a bad
product?
>
> Thanks in advance
> Russ
>

[Edward W. Thompson]

Why would that make a difference? As far as I know, and I may be wrong
here, USB2 devices are backward compatible with USB1.1


"Rick "Nutcase" Rogers" > wrote in message
...
> Hi Russ,
>
> Is it a USB2.0 drive and have you installed SP1 yet?
>
> --
> Best of Luck,
>
> Rick Rogers aka "Nutcase" MS-MVP - Win9x
> Windows isn't rocket science! That's my other hobby!
> http://mvp.support.microsoft.com/
> Associate Expert - WinXP - Expert Zone
> www.microsoft.com/windowsxp/expertzone
> Win98 Help - www.rickrogers.org
>
> "Russ" > wrote in message
> ...
> > We picked up a new USB external hard drive at a computer show reciently
> and can't the drive recognized by Windows. Our other USB devices work
fine,
> when we plug them in they're fine. Tried swaping chords around but it
> appears to be isolated to this device. I've tried installing the drivers
> that came with it buit it comes but evertime I try to update or roll back
to
> the ones provided it won't or can't do it.
> >
> > Can anyone tell me if this is a compatablity issue, user error, or a bad
> product?
> >
> > Thanks in advance
> > Russ
> >
>
>

[Kelly]

Yes, that is correct. It would just give a warning that it would slower in
performance, however I have never really seen a difference between XP Pro
systems.

--
All the Best,
Kelly

MS-MVP Win98/XP
[AE-Windows® XP]

Troubleshooting Windows XP
http://www.kellys-korner-xp.com

Utilities for Windows XP
http://www.kellys-korner-xp.com/xp_u.htm#xp_util

"Edward W. Thompson" > wrote in message
...
> Why would that make a difference? As far as I know, and I may be wrong
> here, USB2 devices are backward compatible with USB1.1
>
>
> "Rick "Nutcase" Rogers" > wrote in message
> ...
> > Hi Russ,
> >
> > Is it a USB2.0 drive and have you installed SP1 yet?
> >
> > --
> > Best of Luck,
> >
> > Rick Rogers aka "Nutcase" MS-MVP - Win9x
> > Windows isn't rocket science! That's my other hobby!
> > http://mvp.support.microsoft.com/
> > Associate Expert - WinXP - Expert Zone
> > www.microsoft.com/windowsxp/expertzone
> > Win98 Help - www.rickrogers.org
> >
> > "Russ" > wrote in message
> > ...
> > > We picked up a new USB external hard drive at a computer show
reciently
> > and can't the drive recognized by Windows. Our other USB devices work
> fine,
> > when we plug them in they're fine. Tried swaping chords around but it
> > appears to be isolated to this device. I've tried installing the
drivers
> > that came with it buit it comes but evertime I try to update or roll
back
> to
> > the ones provided it won't or can't do it.
> > >
> > > Can anyone tell me if this is a compatablity issue, user error, or a
bad
> > product?
> > >
> > > Thanks in advance
> > > Russ
> > >
> >
> >
>
>

[Rick \Nutcase\ Rogers]

Hi,

As Kelly said, this is correct, but I've seen some USB2 drives balk at 1.0
connections. I suspect more however that this is a power issue - the
connecting port is no supplying enough power for the drive. A powered hub
may be the answer.

--
Best of Luck,

Rick Rogers aka "Nutcase" MS-MVP - Win9x
Windows isn't rocket science! That's my other hobby!
http://mvp.support.microsoft.com/
Associate Expert - WinXP - Expert Zone
www.microsoft.com/windowsxp/expertzone
Win98 Help - www.rickrogers.org

"Edward W. Thompson" > wrote in message
...
> Why would that make a difference? As far as I know, and I may be wrong
> here, USB2 devices are backward compatible with USB1.1
>
>
> "Rick "Nutcase" Rogers" > wrote in message
> ...
> > Hi Russ,
> >
> > Is it a USB2.0 drive and have you installed SP1 yet?
> >
> > --
> > Best of Luck,
> >
> > Rick Rogers aka "Nutcase" MS-MVP - Win9x
> > Windows isn't rocket science! That's my other hobby!
> > http://mvp.support.microsoft.com/
> > Associate Expert - WinXP - Expert Zone
> > www.microsoft.com/windowsxp/expertzone
> > Win98 Help - www.rickrogers.org
> >
> > "Russ" > wrote in message
> > ...
> > > We picked up a new USB external hard drive at a computer show
reciently
> > and can't the drive recognized by Windows. Our other USB devices work
> fine,
> > when we plug them in they're fine. Tried swaping chords around but it
> > appears to be isolated to this device. I've tried installing the
drivers
> > that came with it buit it comes but evertime I try to update or roll
back
> to
> > the ones provided it won't or can't do it.
> > >
> > > Can anyone tell me if this is a compatablity issue, user error, or a
bad
> > product?
> > >
> > > Thanks in advance
> > > Russ
> > >
> >
> >
>
>

[Alex Nichol]

Russ wrote:

>We picked up a new USB external hard drive at a computer show reciently and can't the drive recognized by Windows. Our other USB devices work fine, when we plug them in they're fine. Tried swaping chords around but it appears to be isolated to this devi
ce. I've tried installing the drivers that came with it buit it comes but evertime I try to update or roll back to the ones provided it won't or can't do it.

Does it show at all in Device Manager? And if so does that show it as
working, or as unable to start? (and if working, have you partitioned
and formatted it?)


--
Alex Nichol MS MVP (Windows Technologies)
Bournemouth, U.K. (remove the D8 bit)

[Kelly]

Alex,

>(and if working, have you partitioned and formatted it?)

Am curious with your above question. As I have an 80 gig external that has
never been formatted or partitioned, running fine.

Other than that, Rick may have a very legit point with SP1, as Media Center
came with it here, however, for other USB issues, it could merely be that
the setting needs to be activated via the bios.

--
All the Best,
Kelly

MS-MVP Win98/XP
[AE-Windows® XP]

Troubleshooting Windows XP
http://www.kellys-korner-xp.com

Utilities for Windows XP
http://www.kellys-korner-xp.com/xp_u.htm#xp_util

"Alex Nichol" > wrote in message
...
> Russ wrote:
>
> >We picked up a new USB external hard drive at a computer show reciently
and can't the drive recognized by Windows. Our other USB devices work fine,
when we plug them in they're fine. Tried swaping chords around but it
appears to be isolated to this device. I've tried installing the drivers
that came with it buit it comes but evertime I try to update or roll back to
the ones provided it won't or can't do it.
>
> Does it show at all in Device Manager? And if so does that show it as
> working, or as unable to start? (and if working, have you partitioned
> and formatted it?)
>
>
> --
> Alex Nichol MS MVP (Windows Technologies)
> Bournemouth, U.K. (remove the D8 bit)
>