Re: DLL and cd rom problems....please help.

[Malke]

Ilene wrote:

> we uninstalled nortone, installed mcafee, uninstalled that and
> reinstalled norton...dont know if this caused this problem...cd rom
> doesnt work...used norton dr. to find problem...says it fixed it then
> it shows same problem. we reinstalled xp and first time attempting
> stopped with 20 minutes to go with DLL error...tried again and it
> loaded.
> MICROSOFT shared. DLL error the key SOFTWARE\microsfot\window\current
> version\shared DLLs, "refers to a missing file.
> "C:\programfiles\activision value\THP2." and the following
> MICROSOFTshared.DLL error the key "SOFTWARE\microsoft\windows\current
> version\shared DLLs, "refers to a missing file. "C.\Program file\
> Hewlett-Packard\hp print screen utility\uninstal." Can you help
> me...no cds will load...cant use any programs including digi
> camera...help please

It is very hard to follow your post the way it is written, without
proper punctuation and formatting. However, from what I can gather, I
would suspect you have some failing hardare. Here are generic
troubleshooting steps for hardware:

1) open the computer and run it open, cleaning out all dust bunnies and
observing all fans (overheating will cause system freezing); 2) test
the RAM - I like Memtest86 from www.memtest86.com - let the test run
for an extended (like overnight) period of time - unless errors are
seen immediately; 3) test the hard drive with a diagnostic utility from
the mftr.; 4) the power supply may be going bad or be inadequate for
the devices you have in the system; 5) test the motherboard with
something like TuffTest from www.tufftest.com. Testing hardware
failures often involves swapping out suspected parts with known-good
parts. If you can't do the testing yourself and/or are uncomfortable
opening your computer, take the machine to a good local computer repair
shop (not a CompUSA or Best Buy type of store).

If you need more help, then please repost with a clearer description of
your computer, the problem, and what you've already done to
troubleshoot.

Malke
--
MS MVP - Windows Shell/User
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"

[Malke]

ilene wrote:

>> we uninstalled norton then we installed mcafee, then uninstalled
>> that and reinstalled norton...dont know if this caused this
>> problem...cd rom doesnt work...the only thing that did work and we
>> did was reinstall XP...it was about 20 minutes before it was to be
>> completed and it stopped and we had to redo it but it began at the
>> same point..the error was something about a shared file at
>> DLL....when it was finished loading we rebooted and tried the cd to
>> reinstall the camera software but it didnt work so we used norton dr.
>> to find problem...says it fixed it then it shows same problem. The
>> error reads the following
>
> MICROSOFT shared. DLL error the key SOFTWARE\microsfot\window\current
> version\shared DLLs, "refers to a missing
> file.C:\programfiles\activision value\THP2."
>

This is apparently referring to a game by Activision. Why this would
appear in your startup is beyond me, if in fact that is where the error
occurs. It is impossible to tell from your post. If you uninstalled the
game, then find the references left to it and remove them.

> and the following
> MICROSOFTshared.DLL error the key
> "SOFTWARE\microsoft\windows\currentversion\shared DLLs, "refers to a
> missing file. "C.\Program file\Hewlett-Packard\hp print screen
> utility\uninstal."

Obviously, the question to ask here is do you still have the HP printer
utility installed. If not, then clean up the reference. If you do still
want the utility, then reinstall it.
>
> Do I need to get a DLL..(whatever that is) and where do I get the
> right one? Can I go to restore and bring it back to before we did
> uninstall and all the other stuff and will it bring it back to have
> the correct DLL...once again if it aint broke,,,dont fix it..dont know
> why we decided to go to Mcafee when Norton was fine..

I have no idea. Once again, your post is unclear. Perhaps your best bet
at this point would be to either take the machine to a good local
computer repair shop (not a BestBuy or CompUSA type of store) or just
format the drive and clean install Windows (or use the Restore Disk if
your computer is from an OEM with that option). Understand that
formatting the drive will erase all data.

Malke
--
MS MVP - Windows Shell/User
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"