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roger
March 16th 04, 03:21 AM
Hi Brian,

Try the following:

1. From Start > Run type: regsvr32 /i msi.dll

2. From Start > Run, type: sfc /scannow
It will ask for the XP CD.

More information:

The "Windows Installer Service Could Not Be Accessed" Error Message
appears When You Add or Remove Program - 1719
http://support.microsoft.com/default.aspx?scid=kb;en-us;315346

Windows Installer Fix (Line 94)
http://www.kellys-korner-xp.com/xp_tweaks.htm

Troubleshooting Windows Installer
http://www.kellys-korner-xp.com/xp_w.htm#xp_wininstaller

Install shield errors
Description of the Windows Installer CleanUp Utility
http://support.microsoft.com/default.aspx?scid=kb;en-us;290301


Good luck

On Mon, 15 Mar 2004 18:16:07 -0800, "Brian"
> wrote:

>Problem: Installation of Palm Desktop (problem Palm says is with Windows Installer)
> Installer makes it through about 75 percent on the completion bar and stalls. Multiple attempts.
> Palm Support says issue with Windows Installer.
>
>Question? How do I download/find/install new windows installer? Can this actually be the problem?
>
>Have:
>Windows XP Professional on Dell Precision Laptop
>
>Trying:
> To Install Palm Desktop Software for Palm Tungsten C on this laptop. Software currently installed sucessfully
> on Dell Dimension 8100 with Windows XP Professional. Works Great!
>
>Attempts to Correct:
> 1. All Windows Updates are Current
> 2. Downloaded latest version of Palm Desktop Software from Palm Website (same problem)
> 3. Software never makes it as far as being entered into registry, so it cannot be removed and started over with install.
> 4. Tried to install in Safemode ....get this error "1607: Unable to install Insallshield runtime"
>
>
>Any suggestions appreciated...
>

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