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View Full Version : Installing new Modem -- Problems


Itz Just Me
December 6th 03, 05:16 PM
I just got a new computer and gave the old one over to my parents. It
is an 800Hz, 256 RAM, and runs plenty fast. They are totally new to
computers. I am trying to get them online. My old computer was
configured for cable modem.

The first modem I picked up was the cheapest I could find from
CompUSA. I plugged it in and when I started installing it, got the
error message that it wasn't XP compliant. After an unsuccessful
attempt to locate drivers for the item, I upgraded to a better modem
and was assured by the salesman that this one would work, a unit by
U.S. Robotics.

When I went to install the hardware, I did not get the 'new hardware'
wiarrd to come to my aid! And no modems are listed on this system in
System>Hardware>Device Manager

I notice on my new computer that when I click on the "Phone and Modem
Options" in the control panel, I get a screen asking me for my
location. I do not get the same screen on my old computer when I
access that service. I have XP Home on the old computer and XP Pro on
the new one. And I just did a clean installation of the XP Home on
the old computer before giving it away.

Do I have to "undo" anything, as in remove the cable network card, or
someone change a setting so the computer looks for my phone modem? It
does recognize the broadband card still installed.

Where did my hardware wizard go?

Google