leyjfk
April 14th 03, 02:17 AM
my parents bought a windows xp home edition computer last
christmas. the usb port has never worked, not for our
printer or our handspring visor cradles. i checked to
make sure the port was attached to the motherboard, plus
cleaned all the dust inside the computer case. i went to
device manager, which said that the usb root hub and the
universal host controller are both working properly. i
tried uninstalling the hardware and then reinstalling it,
but the port is still not recognized. i tried to get into
bios and check the irq for usb but i can't even restart my
computer properly to get the prompt for bios -- the
computer hangs at "windows is shutting down"!
i checked the windows support site and found a few
updates/service packs that claim to fix the shutting down
problem at least, but each take approximately 90 min. to
download. is there anything i can try/do that would be a
lot simpler???
-leyjfk
christmas. the usb port has never worked, not for our
printer or our handspring visor cradles. i checked to
make sure the port was attached to the motherboard, plus
cleaned all the dust inside the computer case. i went to
device manager, which said that the usb root hub and the
universal host controller are both working properly. i
tried uninstalling the hardware and then reinstalling it,
but the port is still not recognized. i tried to get into
bios and check the irq for usb but i can't even restart my
computer properly to get the prompt for bios -- the
computer hangs at "windows is shutting down"!
i checked the windows support site and found a few
updates/service packs that claim to fix the shutting down
problem at least, but each take approximately 90 min. to
download. is there anything i can try/do that would be a
lot simpler???
-leyjfk