Re: CD-ROM & DVD-RW drives GONE

[Wayne W.]

David, I haven't heard from Lonnie, so I guess everything is ok now.=20

Thanks for your help.

Wayne

"Wayne W." > wrote in message =
...
Thank you David. I just emailed this link to my friend, and he is going =
to see if this fixes it.=20


I will let you know how it turns out. Thanks again.

Wayne

"David Chang [MS]" > wrote in message =
...
> Hi Wayne,
> Please see this KB article:
> http://support.microsoft.com/default.aspx?scid=3Dkb;en-us;330135
>=20
> If you have already tried the solutions provided by the KB article, =
and
> still have problems, please let us know. Thank you!
>=20
> --
> =
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3 D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3 D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3 D=3D=3D=3D=3D=3D=3D=3D
> The opinions expressed here are my own, given without warranty or =
support
> and do not necessarily reflect the opinion of Microsoft Corporation.
>=20
> David Chang
> Microsoft Windows Core OS Team
> =
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3 D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3 D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3 D=3D=3D=3D=3D=3D=3D=3D
>=20
> "Wayne W." > wrote in message
> ...
> David, a friend of mine has Windows XP Home Edition, and after =
installing
> SP1 for Office XP, Auto Insert Notification, and Auto Run for CD's =
stops
> working. I looked for a fix for this on the Knowledge base, but to no
> avail.
>=20
>=20
> thanks,
>=20
> Wayne
>=20
>=20
> "David Chang [MS]" > wrote in message
> ...
> > Please see this KB article for (Code 39) errors:
> >
> > http://support.microsoft.com/default.aspx?scid=3Dkb;[LN];q314060
> >
> > Please let us know if this issue is resolved.
> > --
> > =
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3 D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3 D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3 D=3D=3D=3D=3D=3D=3D=3D
> > The opinions expressed here are my own, given without warranty or =
support
> > and do not necessarily reflect the opinion of Microsoft Corporation.
> >
> > David Chang
> > Microsoft Windows Core OS Team
> > =
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3 D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3 D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3 D=3D=3D=3D=3D=3D=3D=3D
> >
> > "Andrew" > wrote in message
> > ...
> > > hey guys.
> > > Ok so I updated my BIOS and then all of a sudden my CD-rom
> > > and my DVD-rw drives disappeared from Windows XP. So I
> > > downloaded an older BIOS (same one I had before) and
> > > flashed that in. Same problem persisted. The BIOS
> > > recognizes the drives are there and Windows does as well,
> > > it just won't let me access them at all.
> > >
> > > I went into the Device Manager and both of the drives had
> > > an error. It was the same on both and read as follows:
> > >
> > > "Windows cannot load the device driver for this hardware.
> > > The driver may be corrupted or missing. (Code 39)
> > >
> > > Click Troubleshoot to start the troubleshooter for this
> > > device."
> > >
> > > I've tried uninstalling both drives and then re-installing
> > > but I am getting the same error again and again. Any help
> > > would be GREATLY appreciated!
> > >
> > > Thanks,
> > > -Andrew
> >
> >
>=20
>