DVD drive and CD-R drive not functioning

[Ana Maria]

My friend sent me some files through AIM and MSN
messenger to burn office xp and windows xp(also sent
through AIM and MSN). After I have burned windows xp, I
erased all the files including office xp and windows xp.
Burning the cd went well for windows xp, but it did not
work when I tested it. And now, my dvd-rom and cd-writer
is not functioning, it has the exclamation mark and the
yellow thing in the device manager.

This is what the dvd-rom say:
Windows cannot load the device driver for this hardware.
The driver may be corrupted or missing. (Code 39)

I have uninstalled and re-installed the cd-writer, yet,
it still did not work.
This is what it says:
Windows cannot initialize the device driver for this
hardware. (Code 37)
They are both built in.

[Alvin A Brown]

Hello Ana

See link
http://support.microsoft.com/?kbid=321641).

Alvin




Ana Maria wrote:

> My friend sent me some files through AIM and MSN
> messenger to burn office xp and windows xp(also sent
> through AIM and MSN). After I have burned windows xp, I
> erased all the files including office xp and windows xp.
> Burning the cd went well for windows xp, but it did not
> work when I tested it. And now, my dvd-rom and cd-writer
> is not functioning, it has the exclamation mark and the
> yellow thing in the device manager.
>
> This is what the dvd-rom say:
> Windows cannot load the device driver for this hardware.
> The driver may be corrupted or missing. (Code 39)
>
> I have uninstalled and re-installed the cd-writer, yet,
> it still did not work.
> This is what it says:
> Windows cannot initialize the device driver for this
> hardware. (Code 37)
> They are both built in.

[Patrick Cook [MS]]

This could be caused by some references to drivers being left behind in the
registry after uninstalling an application.
Try the KB here:
http://support.microsoft.com/default.aspx?scid=kb;[LN];q314060

or the 'Restore Missing CD Drive' registry patch here:
http://www.aumha.org/regfiles.htm

Note that the registry patch isn't officially supported, and you should take
proper precautions to back up your registry before doing so. After
uninstalling the patch if you find some programs like CD Recording or DVD
Decoding applications fail to work, reinstall them.


--
-------------------------
Patrick Cook, Base OS Driver Test
This message was provided as is without warranty and confers no rights. Use
at your own risk.

------------------
"Ana Maria" > wrote in message
...
> My friend sent me some files through AIM and MSN
> messenger to burn office xp and windows xp(also sent
> through AIM and MSN). After I have burned windows xp, I
> erased all the files including office xp and windows xp.
> Burning the cd went well for windows xp, but it did not
> work when I tested it. And now, my dvd-rom and cd-writer
> is not functioning, it has the exclamation mark and the
> yellow thing in the device manager.
>
> This is what the dvd-rom say:
> Windows cannot load the device driver for this hardware.
> The driver may be corrupted or missing. (Code 39)
>
> I have uninstalled and re-installed the cd-writer, yet,
> it still did not work.
> This is what it says:
> Windows cannot initialize the device driver for this
> hardware. (Code 37)
> They are both built in.
>