error 0x81000370 msn 6.1

[Josh]

hello, i am unable to sign into msn 6.1. a pop up appears
and says "We were unable to sign you in to the .NET
Messenger Service, possibly because of a problem with
your Internet connection. Please try again later.
0x81000370"

can someone please help, Josh.

[Jonathan Kay [MVP]]

Greetings Josh,

Here are some suggestions you might want to check/try:
1. The date on your computer needs to be set properly -- double click the clock verify that
the time and date are set.
2. If your password information is not saved, verify that you are typing it in with the
correct case (uppercase or lowercase).
3. Change your password @ http://memberservicesnet.passport.com/memberservice.srf, then try
signing in again.
4. If you use a firewall (like ZoneAlarm, Norton Internet Security etc. ), it's possible
that Messenger doesn't have the correct rights to access the Internet, especially since you
upgraded. You may need to re/add Messenger to the allowed list of programs in your firewall
if this is the case.
5. If you disabled your firewall in the past, it still may be blocking Messenger -- try
restarting it and see if that helps the situation. You also might try uninstalling an
installed firewall, to verify that it isn't causing a problem (even if it is disabled).
6. Clear your IE cache and cookies -- open Internet Explorer, click the Tools menu, then
Internet Options, then click the Delete Files button, and when that's complete click the
Delete Cookies button.
7. Check your IE Security settings -- open Internet Explorer, click the Tools menu, then
Internet Options, then Advanced tab, scroll to the Security section, and verify that "Check
for server certificate revocation" is unchecked. Also verify that 'Use SSL 2.0' and Use SSL
3.0' is checked, then click OK.
8. Click Start, then Run, and enter the following:
regsvr32 softpub.dll
then click OK
Then try again.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com



"Josh" > wrote in message
...
> hello, i am unable to sign into msn 6.1. a pop up appears
> and says "We were unable to sign you in to the .NET
> Messenger Service, possibly because of a problem with
> your Internet connection. Please try again later.
> 0x81000370"
>
> can someone please help, Josh.

[Brian]

I have tried all of the suggestions, and it still doesnt
seem to work. Any other ideas???
>-----Original Message-----
>Greetings Josh,
>
>Here are some suggestions you might want to check/try:
>1. The date on your computer needs to be set properly --
double click the clock verify that
>the time and date are set.
>2. If your password information is not saved, verify
that you are typing it in with the
>correct case (uppercase or lowercase).
>3. Change your password @
http://memberservicesnet.passport.com/memberservice.srf,
then try
>signing in again.
>4. If you use a firewall (like ZoneAlarm, Norton
Internet Security etc. ), it's possible
>that Messenger doesn't have the correct rights to access
the Internet, especially since you
>upgraded. You may need to re/add Messenger to the
allowed list of programs in your firewall
>if this is the case.
>5. If you disabled your firewall in the past, it still
may be blocking Messenger -- try
>restarting it and see if that helps the situation. You
also might try uninstalling an
>installed firewall, to verify that it isn't causing a
problem (even if it is disabled).
>6. Clear your IE cache and cookies -- open Internet
Explorer, click the Tools menu, then
>Internet Options, then click the Delete Files button, and
when that's complete click the
>Delete Cookies button.
>7. Check your IE Security settings -- open Internet
Explorer, click the Tools menu, then
>Internet Options, then Advanced tab, scroll to the
Security section, and verify that "Check
>for server certificate revocation" is unchecked. Also
verify that 'Use SSL 2.0' and Use SSL
>3.0' is checked, then click OK.
>8. Click Start, then Run, and enter the following:
>regsvr32 softpub.dll
>then click OK
>Then try again.
>____________________________________________
>Jonathan Kay
>Microsoft MVP - Windows Messenger/MSN Messenger
>Associate Expert
>http://www.microsoft.com/windowsxp/expertzone/
>Messenger Resources - http://messenger.jonathankay.com
>
>
>
>"Josh" > wrote in message
...
>> hello, i am unable to sign into msn 6.1. a pop up
appears
>> and says "We were unable to sign you in to the .NET
>> Messenger Service, possibly because of a problem with
>> your Internet connection. Please try again later.
>> 0x81000370"
>>
>> can someone please help, Josh.
>
>
>.
>

[Paul RETI]

"Brian" wrote on March 30, 2004 3:55 AM

> I have tried all of the suggestions, and it still doesn't
> seem to work. Any other ideas???

I have the same problem. However:

1) If I use the guest account on my computer, it seems to
connect more reliably, but not always.
and
2) If I use another similarly configured computer on my
local network, it seems to connect more reliably, but
not always.
and
3) If I just keep on retrying on the computer I normally
use, it seems to connect eventually after many
manually initiated retries.

Others I know and support have similar problems.

I too have searched the net for error 0x81000370 ==> No solution.

I too have searched the MS KB for 0x81000370 ==> NOTHING found.

And so it seems that the cause probably is some capacity or
authentication problem on the Messenger servers.

If any Microsoft person who has Messenger expertise is *listening*, I'd
like to hear your ideas on how we can *fix* this annoying problem.

Thanks...
Paul RETI
Sydney Australia