faulty usb port and shutting down probs

[leyjfk]

well, i was finally able to get into bios but the irq for
the usb port was already enabled and guess what... the usb
port still does not work.
any suggestions?
-leyjfk

>-----Original Message-----
>my parents bought a windows xp home edition computer last
>christmas. the usb port has never worked, not for our
>printer or our handspring visor cradles. i checked to
>make sure the port was attached to the motherboard, plus
>cleaned all the dust inside the computer case. i went to
>device manager, which said that the usb root hub and the
>universal host controller are both working properly. i
>tried uninstalling the hardware and then reinstalling it,
>but the port is still not recognized. i tried to get into
>bios and check the irq for usb but i can't even restart my
>computer properly to get the prompt for bios -- the
>computer hangs at "windows is shutting down"!
>i checked the windows support site and found a few
>updates/service packs that claim to fix the shutting down
>problem at least, but each take approximately 90 min. to
>download. is there anything i can try/do that would be a
>lot simpler???
>-leyjfk
>.
>