CD-Rom and CD-RW install problems

[John Stiltz]

Tried to install new CD-Rom (Sony CDU5211) and a CD-RW
(Lite-on LTR-48125W), and I get a message "a problem
occured during hardware setup, your hardware might not
work properly". I double click on the hardware in Device
Manager and the Device Status window says:"Windows cannot
start this hardware device because its configuration
information (in the registry) is incomplete or damaged.
(Code 19)"

Click Troubleshoot to start the troubleshooter for this
device.
I click troubleshoot and it says uninstall the device then
use ADD HARDWARE WIZARD. After the device is installed I
still get the same problem.

Previously I had a TDK cd-rom and a TDK cd-rw but wanted
to change to faster devices. Both of these new devices
are listed in the approved list for XP Home Edition.
Please provide directions as to how I get the Registry to
accept these units and make them work. Thanks.

[Michael K.]

Hey there. My suggestion to you is to uninstall the hardware, reboot and
attempt to re-add the hardware.
Should that not work, in Control Panel, go to System -> Hardware -> Device
Manager and double-click the defective hardware. Then click the Driver tab
and re-install the drivers for the hardware. Let me know if you need further
info.

Sincerely,
Michael Katz
--


"John Stiltz" > wrote in message
...
> Tried to install new CD-Rom (Sony CDU5211) and a CD-RW
> (Lite-on LTR-48125W), and I get a message "a problem
> occured during hardware setup, your hardware might not
> work properly". I double click on the hardware in Device
> Manager and the Device Status window says:"Windows cannot
> start this hardware device because its configuration
> information (in the registry) is incomplete or damaged.
> (Code 19)"
>
> Click Troubleshoot to start the troubleshooter for this
> device.
> I click troubleshoot and it says uninstall the device then
> use ADD HARDWARE WIZARD. After the device is installed I
> still get the same problem.
>
> Previously I had a TDK cd-rom and a TDK cd-rw but wanted
> to change to faster devices. Both of these new devices
> are listed in the approved list for XP Home Edition.
> Please provide directions as to how I get the Registry to
> accept these units and make them work. Thanks.

[Jason Tsang]

Try this if Michael's suggestion doesn't work (you should try his first
though)


Goto http://www.aumha.org/a/xpcd.php#problems
See the second "problem" (read the caveats)
Run the provided registry patch

That should fix your problem (basically, a filter driver is missing or
non-operational, the registry patch will delete the filter drivers
references for your cdrom(s))


Basically, the reg file from above carries out the steps displayed at this
website

CD-ROM Access Is Missing and Messages Cite Error Code 31, Code 32, Code 19,
or Code 39 After You Remove Easy CD Creator in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;[LN];q314060

--
Jason Tsang - Microsoft MVP

Find out about the MS MVP Program -
http://mvp.support.microsoft.com/default.aspx

"John Stiltz" > wrote in message
...
> Tried to install new CD-Rom (Sony CDU5211) and a CD-RW
> (Lite-on LTR-48125W), and I get a message "a problem
> occured during hardware setup, your hardware might not
> work properly". I double click on the hardware in Device
> Manager and the Device Status window says:"Windows cannot
> start this hardware device because its configuration
> information (in the registry) is incomplete or damaged.
> (Code 19)"
>
> Click Troubleshoot to start the troubleshooter for this
> device.
> I click troubleshoot and it says uninstall the device then
> use ADD HARDWARE WIZARD. After the device is installed I
> still get the same problem.
>
> Previously I had a TDK cd-rom and a TDK cd-rw but wanted
> to change to faster devices. Both of these new devices
> are listed in the approved list for XP Home Edition.
> Please provide directions as to how I get the Registry to
> accept these units and make them work. Thanks.