Cari \(MS-MVP\)
March 29th 04, 06:04 AM
XP does not support parallel port piggy-backing. Change one (or preferably
both) devices to USB ports. This may mean junking one unit totally.
Cari
www.coribright.com
"Pete Scarpero" > wrote in message
...
> We're stumped on this one. The story begins with a working XP machine
> with a working HP Deskjet 720C attached to the parallel port. Before
> going to the printer, the cable passes through an old Acer scanner, which
> was working on another computer, but has never worked on this one, due to
> lack of a driver. In any case, the printer was working fine.
>
> We set out to get the scanner to work. We found a driver on the web which
> was not tested for XP, but might work. Downloaded it and tried it. No
> luck.
>
> Now we discover that the printer no longer works. When we send anything
> to the printer, it gets stuck in the queue with status "Error - printing"
> and a bubble pops up saying "This document failed to print" and little
> other help.
>
> We've tried a lot of things. We backed out the scanner driver, removed
> the scanner from the printer cable path. Deleted the printer. When we do
> that, XP finds the new hardware and adds the driver for it, but still
> won't print. We tested the printer on another computer and it works fine.
> The troubled computer has been restarted numerous times, and powered off
> and back on a few times as well.
>
> Any suggestion?
> Thanks, Bill and Pete Scarpero
both) devices to USB ports. This may mean junking one unit totally.
Cari
www.coribright.com
"Pete Scarpero" > wrote in message
...
> We're stumped on this one. The story begins with a working XP machine
> with a working HP Deskjet 720C attached to the parallel port. Before
> going to the printer, the cable passes through an old Acer scanner, which
> was working on another computer, but has never worked on this one, due to
> lack of a driver. In any case, the printer was working fine.
>
> We set out to get the scanner to work. We found a driver on the web which
> was not tested for XP, but might work. Downloaded it and tried it. No
> luck.
>
> Now we discover that the printer no longer works. When we send anything
> to the printer, it gets stuck in the queue with status "Error - printing"
> and a bubble pops up saying "This document failed to print" and little
> other help.
>
> We've tried a lot of things. We backed out the scanner driver, removed
> the scanner from the printer cable path. Deleted the printer. When we do
> that, XP finds the new hardware and adds the driver for it, but still
> won't print. We tested the printer on another computer and it works fine.
> The troubled computer has been restarted numerous times, and powered off
> and back on a few times as well.
>
> Any suggestion?
> Thanks, Bill and Pete Scarpero