Greg
April 23rd 03, 09:49 AM
Had a similar problem with an old Canon printer.
System Restore helped me. If it worked properly prior to
the crash, then this might help.
~Greg
>-----Original Message-----
>Hello and thanks in advance for your help. I have been
in
>contact with Lexmark for nearly a week now over this
>issue, but can't make any headway with the techs there.
I
>am posting here in hopes that someone might be able to
>see where my problem is. I am positive my problems lays
>in a windows configuration, but can't get them to expand
>their thoughts. I will be as brief as I can to include
>the info.
> After a power outtage that happened while my system
>was on ( All components are on a surge protector ), my
>Lexmark X83 and the computer aren't communicateing
>properly. My printer works perfectly from it's own
>control panel. It will scan, print, scan to file,
>everything. When I try and use the control panel on my
>computer screen, I can get it to do everything above
>EXCEPT print. It will scan to file, when I want a copy,
>it will scan the copy, but when it comes to print, it
>won't even accept a paper. If I reach over and manually
>press the scan button on the printer itself, it will
scan
>and print the same document. In the print screen it will
>show that the printing has started, but the progress
line
>never moves. Next thing is "printing" then changes
>to "deleteing" and then it says "printing complete".
> Here are the corrective measures we have taken.
>Powering down, both the computer and printer.
Uninstalled
>and reinstalled and also reinstalled from their on line
>driver. I have ran their cleaning tool several times as
>well. I have bought a new printer cable, and the heavy
>duty one as well. I have uninstalled my LPT1 port and
let
>windows reinstall it after rebooting. One Tech went into
>my regestry but couldn't find the listing he was looking
>for, and aborted that procedure. When I run the printer
>trouble shooter that XP provides, It tells me that there
>is a possable problem with my parallel port. One las
clue
>here. When I pull up my error report from my XP, this
>report gets generated everytime I have tried to print
>from my screen's panel. I will quote. "The Genesys Logic
>USB Scanner Controller NT 5.0 service failed to start
due
>to the following error: The service can not be started
>because either it is disabled or because it has no
>enabled devices associated with it." When I read the
>Lexmark techs this, it wasn't even considered.
> If anyone can give me some guidance here, I would
be
>very appreciative. I am starting a week's vacation, and
>if possable, would appreciate a response via e mail. My
>addy is .
> Thank You Very Much,
> George
>.
>
System Restore helped me. If it worked properly prior to
the crash, then this might help.
~Greg
>-----Original Message-----
>Hello and thanks in advance for your help. I have been
in
>contact with Lexmark for nearly a week now over this
>issue, but can't make any headway with the techs there.
I
>am posting here in hopes that someone might be able to
>see where my problem is. I am positive my problems lays
>in a windows configuration, but can't get them to expand
>their thoughts. I will be as brief as I can to include
>the info.
> After a power outtage that happened while my system
>was on ( All components are on a surge protector ), my
>Lexmark X83 and the computer aren't communicateing
>properly. My printer works perfectly from it's own
>control panel. It will scan, print, scan to file,
>everything. When I try and use the control panel on my
>computer screen, I can get it to do everything above
>EXCEPT print. It will scan to file, when I want a copy,
>it will scan the copy, but when it comes to print, it
>won't even accept a paper. If I reach over and manually
>press the scan button on the printer itself, it will
scan
>and print the same document. In the print screen it will
>show that the printing has started, but the progress
line
>never moves. Next thing is "printing" then changes
>to "deleteing" and then it says "printing complete".
> Here are the corrective measures we have taken.
>Powering down, both the computer and printer.
Uninstalled
>and reinstalled and also reinstalled from their on line
>driver. I have ran their cleaning tool several times as
>well. I have bought a new printer cable, and the heavy
>duty one as well. I have uninstalled my LPT1 port and
let
>windows reinstall it after rebooting. One Tech went into
>my regestry but couldn't find the listing he was looking
>for, and aborted that procedure. When I run the printer
>trouble shooter that XP provides, It tells me that there
>is a possable problem with my parallel port. One las
clue
>here. When I pull up my error report from my XP, this
>report gets generated everytime I have tried to print
>from my screen's panel. I will quote. "The Genesys Logic
>USB Scanner Controller NT 5.0 service failed to start
due
>to the following error: The service can not be started
>because either it is disabled or because it has no
>enabled devices associated with it." When I read the
>Lexmark techs this, it wasn't even considered.
> If anyone can give me some guidance here, I would
be
>very appreciative. I am starting a week's vacation, and
>if possable, would appreciate a response via e mail. My
>addy is .
> Thank You Very Much,
> George
>.
>