View Full Version : XP Pro "Blue Screen"
Jimbo
April 1st 04, 05:24 PM
A user on a new Windows XP workstation
intermittently "blue screens" when she attempts to print
to a Panasonic KXP-7195 printer using the latest driver.
I've checked all the settings I can think of, and all
seems okay. What's up? Thanks.
Alan Morris\(MSFT\)
April 6th 04, 09:05 PM
Keep sending the dump files to Microsoft when the system reboots. Most
likely the driver is accessing memory it does not own. I checked on the
Panasonic web site. I could not find the model listed.
Normally when the system blue screens the driver name is listed in the
memory.dmp file. Use ntsd to find the faulting driver "ntsd -z memory.dmp".
This will load the file and leave you at a prompt. Type k in the prompt.
Loading Dump File [C:\WINDOWS\memory.dmp]
Kernel Summary Dump File: Only kernel address space is available
Symbol search path is: c:\temp\symbols
Executable search path is: *** ERROR: Symbol file could not be found.
Defaulted to export symbols for ntkrnlmp.exe -
Windows Server 2003 Kernel Version 3790 (Service Pack 1.1069) MP (2 procs)
Free x86 compatible
Product: Server, suite: Enterprise TerminalServer SingleUserTS
Built by: 3790.srv03_spbeta.030905-1850
Kernel base = 0x80800000 PsLoadedModuleList = 0x808afe48
Debug session time: Thu Apr 01 09:29:50 2004
System Uptime: 4 days 6:58:49.812
0: kd> k
ChildEBP RetAddr
WARNING: Stack unwind information not available. Following frames may be
wrong.
808a2eb4 809ec390 nt!KeBugCheckEx+0x19
808a2f30 809ed818 nt!PoSetHiberRange+0x25900
808a3050 8084fe98 nt!PoSetHiberRange+0x26d88
808a3070 809eb032 nt!FsRtlCheckLockForWriteAccess+0x5338
808a309c 8083f636 nt!PoSetHiberRange+0x245a2
808a345c 8080287a nt!PsGetProcessPriorityClass+0x1b6
808a34cc 808a34ec nt!Kei386EoiHelper+0x1ea
f724507e 0ff0ffc9 nt!NtBuildNumber+0x63dc
--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
This posting is provided "AS IS" with no warranties, and confers no rights.
"Jimbo" > wrote in message
...
> A user on a new Windows XP workstation
> intermittently "blue screens" when she attempts to print
> to a Panasonic KXP-7195 printer using the latest driver.
> I've checked all the settings I can think of, and all
> seems okay. What's up? Thanks.
Alan Morris\(MSFT\)
April 7th 04, 04:01 AM
Keep sending the dump files to Microsoft when the system reboots. Most
likely the driver is accessing memory it does not own. I checked on the
Panasonic web site. I could not find the model listed.
Normally when the system blue screens the driver name is listed in the
memory.dmp file. Use ntsd to find the faulting driver "ntsd -z memory.dmp".
This will load the file and leave you at a prompt. Type k in the prompt.
Loading Dump File [C:\WINDOWS\memory.dmp]
Kernel Summary Dump File: Only kernel address space is available
Symbol search path is: c:\temp\symbols
Executable search path is: *** ERROR: Symbol file could not be found.
Defaulted to export symbols for ntkrnlmp.exe -
Windows Server 2003 Kernel Version 3790 (Service Pack 1.1069) MP (2 procs)
Free x86 compatible
Product: Server, suite: Enterprise TerminalServer SingleUserTS
Built by: 3790.srv03_spbeta.030905-1850
Kernel base = 0x80800000 PsLoadedModuleList = 0x808afe48
Debug session time: Thu Apr 01 09:29:50 2004
System Uptime: 4 days 6:58:49.812
0: kd> k
ChildEBP RetAddr
WARNING: Stack unwind information not available. Following frames may be
wrong.
808a2eb4 809ec390 nt!KeBugCheckEx+0x19
808a2f30 809ed818 nt!PoSetHiberRange+0x25900
808a3050 8084fe98 nt!PoSetHiberRange+0x26d88
808a3070 809eb032 nt!FsRtlCheckLockForWriteAccess+0x5338
808a309c 8083f636 nt!PoSetHiberRange+0x245a2
808a345c 8080287a nt!PsGetProcessPriorityClass+0x1b6
808a34cc 808a34ec nt!Kei386EoiHelper+0x1ea
f724507e 0ff0ffc9 nt!NtBuildNumber+0x63dc
--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
This posting is provided "AS IS" with no warranties, and confers no rights.
"Jimbo" > wrote in message
...
> A user on a new Windows XP workstation
> intermittently "blue screens" when she attempts to print
> to a Panasonic KXP-7195 printer using the latest driver.
> I've checked all the settings I can think of, and all
> seems okay. What's up? Thanks.
Alan Morris\(MSFT\)
April 7th 04, 05:12 AM
Keep sending the dump files to Microsoft when the system reboots. Most
likely the driver is accessing memory it does not own. I checked on the
Panasonic web site. I could not find the model listed.
Normally when the system blue screens the driver name is listed in the
memory.dmp file. Use ntsd to find the faulting driver "ntsd -z memory.dmp".
This will load the file and leave you at a prompt. Type k in the prompt.
Loading Dump File [C:\WINDOWS\memory.dmp]
Kernel Summary Dump File: Only kernel address space is available
Symbol search path is: c:\temp\symbols
Executable search path is: *** ERROR: Symbol file could not be found.
Defaulted to export symbols for ntkrnlmp.exe -
Windows Server 2003 Kernel Version 3790 (Service Pack 1.1069) MP (2 procs)
Free x86 compatible
Product: Server, suite: Enterprise TerminalServer SingleUserTS
Built by: 3790.srv03_spbeta.030905-1850
Kernel base = 0x80800000 PsLoadedModuleList = 0x808afe48
Debug session time: Thu Apr 01 09:29:50 2004
System Uptime: 4 days 6:58:49.812
0: kd> k
ChildEBP RetAddr
WARNING: Stack unwind information not available. Following frames may be
wrong.
808a2eb4 809ec390 nt!KeBugCheckEx+0x19
808a2f30 809ed818 nt!PoSetHiberRange+0x25900
808a3050 8084fe98 nt!PoSetHiberRange+0x26d88
808a3070 809eb032 nt!FsRtlCheckLockForWriteAccess+0x5338
808a309c 8083f636 nt!PoSetHiberRange+0x245a2
808a345c 8080287a nt!PsGetProcessPriorityClass+0x1b6
808a34cc 808a34ec nt!Kei386EoiHelper+0x1ea
f724507e 0ff0ffc9 nt!NtBuildNumber+0x63dc
--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
This posting is provided "AS IS" with no warranties, and confers no rights.
"Jimbo" > wrote in message
...
> A user on a new Windows XP workstation
> intermittently "blue screens" when she attempts to print
> to a Panasonic KXP-7195 printer using the latest driver.
> I've checked all the settings I can think of, and all
> seems okay. What's up? Thanks.
Alan Morris\(MSFT\)
April 7th 04, 05:35 AM
Keep sending the dump files to Microsoft when the system reboots. Most
likely the driver is accessing memory it does not own. I checked on the
Panasonic web site. I could not find the model listed.
Normally when the system blue screens the driver name is listed in the
memory.dmp file. Use ntsd to find the faulting driver "ntsd -z memory.dmp".
This will load the file and leave you at a prompt. Type k in the prompt.
Loading Dump File [C:\WINDOWS\memory.dmp]
Kernel Summary Dump File: Only kernel address space is available
Symbol search path is: c:\temp\symbols
Executable search path is: *** ERROR: Symbol file could not be found.
Defaulted to export symbols for ntkrnlmp.exe -
Windows Server 2003 Kernel Version 3790 (Service Pack 1.1069) MP (2 procs)
Free x86 compatible
Product: Server, suite: Enterprise TerminalServer SingleUserTS
Built by: 3790.srv03_spbeta.030905-1850
Kernel base = 0x80800000 PsLoadedModuleList = 0x808afe48
Debug session time: Thu Apr 01 09:29:50 2004
System Uptime: 4 days 6:58:49.812
0: kd> k
ChildEBP RetAddr
WARNING: Stack unwind information not available. Following frames may be
wrong.
808a2eb4 809ec390 nt!KeBugCheckEx+0x19
808a2f30 809ed818 nt!PoSetHiberRange+0x25900
808a3050 8084fe98 nt!PoSetHiberRange+0x26d88
808a3070 809eb032 nt!FsRtlCheckLockForWriteAccess+0x5338
808a309c 8083f636 nt!PoSetHiberRange+0x245a2
808a345c 8080287a nt!PsGetProcessPriorityClass+0x1b6
808a34cc 808a34ec nt!Kei386EoiHelper+0x1ea
f724507e 0ff0ffc9 nt!NtBuildNumber+0x63dc
--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
This posting is provided "AS IS" with no warranties, and confers no rights.
"Jimbo" > wrote in message
...
> A user on a new Windows XP workstation
> intermittently "blue screens" when she attempts to print
> to a Panasonic KXP-7195 printer using the latest driver.
> I've checked all the settings I can think of, and all
> seems okay. What's up? Thanks.
Alan Morris\(MSFT\)
April 7th 04, 08:08 AM
Keep sending the dump files to Microsoft when the system reboots. Most
likely the driver is accessing memory it does not own. I checked on the
Panasonic web site. I could not find the model listed.
Normally when the system blue screens the driver name is listed in the
memory.dmp file. Use ntsd to find the faulting driver "ntsd -z memory.dmp".
This will load the file and leave you at a prompt. Type k in the prompt.
Loading Dump File [C:\WINDOWS\memory.dmp]
Kernel Summary Dump File: Only kernel address space is available
Symbol search path is: c:\temp\symbols
Executable search path is: *** ERROR: Symbol file could not be found.
Defaulted to export symbols for ntkrnlmp.exe -
Windows Server 2003 Kernel Version 3790 (Service Pack 1.1069) MP (2 procs)
Free x86 compatible
Product: Server, suite: Enterprise TerminalServer SingleUserTS
Built by: 3790.srv03_spbeta.030905-1850
Kernel base = 0x80800000 PsLoadedModuleList = 0x808afe48
Debug session time: Thu Apr 01 09:29:50 2004
System Uptime: 4 days 6:58:49.812
0: kd> k
ChildEBP RetAddr
WARNING: Stack unwind information not available. Following frames may be
wrong.
808a2eb4 809ec390 nt!KeBugCheckEx+0x19
808a2f30 809ed818 nt!PoSetHiberRange+0x25900
808a3050 8084fe98 nt!PoSetHiberRange+0x26d88
808a3070 809eb032 nt!FsRtlCheckLockForWriteAccess+0x5338
808a309c 8083f636 nt!PoSetHiberRange+0x245a2
808a345c 8080287a nt!PsGetProcessPriorityClass+0x1b6
808a34cc 808a34ec nt!Kei386EoiHelper+0x1ea
f724507e 0ff0ffc9 nt!NtBuildNumber+0x63dc
--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
This posting is provided "AS IS" with no warranties, and confers no rights.
"Jimbo" > wrote in message
...
> A user on a new Windows XP workstation
> intermittently "blue screens" when she attempts to print
> to a Panasonic KXP-7195 printer using the latest driver.
> I've checked all the settings I can think of, and all
> seems okay. What's up? Thanks.
Alan Morris\(MSFT\)
April 7th 04, 10:17 AM
Keep sending the dump files to Microsoft when the system reboots. Most
likely the driver is accessing memory it does not own. I checked on the
Panasonic web site. I could not find the model listed.
Normally when the system blue screens the driver name is listed in the
memory.dmp file. Use ntsd to find the faulting driver "ntsd -z memory.dmp".
This will load the file and leave you at a prompt. Type k in the prompt.
Loading Dump File [C:\WINDOWS\memory.dmp]
Kernel Summary Dump File: Only kernel address space is available
Symbol search path is: c:\temp\symbols
Executable search path is: *** ERROR: Symbol file could not be found.
Defaulted to export symbols for ntkrnlmp.exe -
Windows Server 2003 Kernel Version 3790 (Service Pack 1.1069) MP (2 procs)
Free x86 compatible
Product: Server, suite: Enterprise TerminalServer SingleUserTS
Built by: 3790.srv03_spbeta.030905-1850
Kernel base = 0x80800000 PsLoadedModuleList = 0x808afe48
Debug session time: Thu Apr 01 09:29:50 2004
System Uptime: 4 days 6:58:49.812
0: kd> k
ChildEBP RetAddr
WARNING: Stack unwind information not available. Following frames may be
wrong.
808a2eb4 809ec390 nt!KeBugCheckEx+0x19
808a2f30 809ed818 nt!PoSetHiberRange+0x25900
808a3050 8084fe98 nt!PoSetHiberRange+0x26d88
808a3070 809eb032 nt!FsRtlCheckLockForWriteAccess+0x5338
808a309c 8083f636 nt!PoSetHiberRange+0x245a2
808a345c 8080287a nt!PsGetProcessPriorityClass+0x1b6
808a34cc 808a34ec nt!Kei386EoiHelper+0x1ea
f724507e 0ff0ffc9 nt!NtBuildNumber+0x63dc
--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
This posting is provided "AS IS" with no warranties, and confers no rights.
"Jimbo" > wrote in message
...
> A user on a new Windows XP workstation
> intermittently "blue screens" when she attempts to print
> to a Panasonic KXP-7195 printer using the latest driver.
> I've checked all the settings I can think of, and all
> seems okay. What's up? Thanks.
Alan Morris\(MSFT\)
April 7th 04, 11:28 AM
Keep sending the dump files to Microsoft when the system reboots. Most
likely the driver is accessing memory it does not own. I checked on the
Panasonic web site. I could not find the model listed.
Normally when the system blue screens the driver name is listed in the
memory.dmp file. Use ntsd to find the faulting driver "ntsd -z memory.dmp".
This will load the file and leave you at a prompt. Type k in the prompt.
Loading Dump File [C:\WINDOWS\memory.dmp]
Kernel Summary Dump File: Only kernel address space is available
Symbol search path is: c:\temp\symbols
Executable search path is: *** ERROR: Symbol file could not be found.
Defaulted to export symbols for ntkrnlmp.exe -
Windows Server 2003 Kernel Version 3790 (Service Pack 1.1069) MP (2 procs)
Free x86 compatible
Product: Server, suite: Enterprise TerminalServer SingleUserTS
Built by: 3790.srv03_spbeta.030905-1850
Kernel base = 0x80800000 PsLoadedModuleList = 0x808afe48
Debug session time: Thu Apr 01 09:29:50 2004
System Uptime: 4 days 6:58:49.812
0: kd> k
ChildEBP RetAddr
WARNING: Stack unwind information not available. Following frames may be
wrong.
808a2eb4 809ec390 nt!KeBugCheckEx+0x19
808a2f30 809ed818 nt!PoSetHiberRange+0x25900
808a3050 8084fe98 nt!PoSetHiberRange+0x26d88
808a3070 809eb032 nt!FsRtlCheckLockForWriteAccess+0x5338
808a309c 8083f636 nt!PoSetHiberRange+0x245a2
808a345c 8080287a nt!PsGetProcessPriorityClass+0x1b6
808a34cc 808a34ec nt!Kei386EoiHelper+0x1ea
f724507e 0ff0ffc9 nt!NtBuildNumber+0x63dc
--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
This posting is provided "AS IS" with no warranties, and confers no rights.
"Jimbo" > wrote in message
...
> A user on a new Windows XP workstation
> intermittently "blue screens" when she attempts to print
> to a Panasonic KXP-7195 printer using the latest driver.
> I've checked all the settings I can think of, and all
> seems okay. What's up? Thanks.
Alan Morris\(MSFT\)
April 7th 04, 11:40 PM
Keep sending the dump files to Microsoft when the system reboots. Most
likely the driver is accessing memory it does not own. I checked on the
Panasonic web site. I could not find the model listed.
Normally when the system blue screens the driver name is listed in the
memory.dmp file. Use ntsd to find the faulting driver "ntsd -z memory.dmp".
This will load the file and leave you at a prompt. Type k in the prompt.
Loading Dump File [C:\WINDOWS\memory.dmp]
Kernel Summary Dump File: Only kernel address space is available
Symbol search path is: c:\temp\symbols
Executable search path is: *** ERROR: Symbol file could not be found.
Defaulted to export symbols for ntkrnlmp.exe -
Windows Server 2003 Kernel Version 3790 (Service Pack 1.1069) MP (2 procs)
Free x86 compatible
Product: Server, suite: Enterprise TerminalServer SingleUserTS
Built by: 3790.srv03_spbeta.030905-1850
Kernel base = 0x80800000 PsLoadedModuleList = 0x808afe48
Debug session time: Thu Apr 01 09:29:50 2004
System Uptime: 4 days 6:58:49.812
0: kd> k
ChildEBP RetAddr
WARNING: Stack unwind information not available. Following frames may be
wrong.
808a2eb4 809ec390 nt!KeBugCheckEx+0x19
808a2f30 809ed818 nt!PoSetHiberRange+0x25900
808a3050 8084fe98 nt!PoSetHiberRange+0x26d88
808a3070 809eb032 nt!FsRtlCheckLockForWriteAccess+0x5338
808a309c 8083f636 nt!PoSetHiberRange+0x245a2
808a345c 8080287a nt!PsGetProcessPriorityClass+0x1b6
808a34cc 808a34ec nt!Kei386EoiHelper+0x1ea
f724507e 0ff0ffc9 nt!NtBuildNumber+0x63dc
--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
This posting is provided "AS IS" with no warranties, and confers no rights.
"Jimbo" > wrote in message
...
> A user on a new Windows XP workstation
> intermittently "blue screens" when she attempts to print
> to a Panasonic KXP-7195 printer using the latest driver.
> I've checked all the settings I can think of, and all
> seems okay. What's up? Thanks.
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