Wireless optical mouse

[A. P. Harris]

My WO mouse no longer works. It is less than 7 months
old but when I try to get help direct from Microsoft,
after entering the Product ID, it tells me that the PID
has expired?? So presumably the support period is less
than 7 months.
I have un-installed and re-installed the software several
times and changed the batteries at least 3 times but the
product is as dead as a dodo. Any ideas?

[James W. Glass]

A. P. Harris wrote:
> My WO mouse no longer works. It is less than 7 months
> old but when I try to get help direct from Microsoft,
> after entering the Product ID, it tells me that the PID
> has expired?? So presumably the support period is less
> than 7 months.
> I have un-installed and re-installed the software several
> times and changed the batteries at least 3 times but the
> product is as dead as a dodo. Any ideas?

Reset buttons on transmitter and mouse? More here:

http://support.microsoft.com/default.aspx?scid=kb;en-us;327243

Method 4: Switch to a Different Channel
1.. Press the mouse button on the top of the base unit.
2.. Press the Connect Channel button on the bottom of the mouse.
3.. Test the mouse.