CD-Rom will not read CD

[Kevin]

Hello:

I am attempting to reinstall the "Backweb" program from my
manufacture's (Hewlett Packard) recovery CD. However, the
CD-Rom will not read the recovery CD when I insert it or
through "Run". I tried to change the "Reserved Drive
Letter" in the CD-Rom's properties but that did not work.
I can not access the CD any other way either
(ie. "Search", or "Add/Remove Programs").

Kevin

[Bee]

I might be stating the obvious but you have not mentioned this: have you
tried double clicking the CD drive icon in the My Computer window? Does
your CD drive read any other CD with files on it?


-------------------------------------------------
Kevin wrote:
> Hello:
>
> I am attempting to reinstall the "Backweb" program from my
> manufacture's (Hewlett Packard) recovery CD. However, the
> CD-Rom will not read the recovery CD when I insert it or
> through "Run". I tried to change the "Reserved Drive
> Letter" in the CD-Rom's properties but that did not work.
> I can not access the CD any other way either
> (ie. "Search", or "Add/Remove Programs").
>
> Kevin
--------------------------------------------------


Bee.
I have found my Shangri-La, at the moment, in ntlworld.


----------------------------------------------------

[Alvin A Brown]

Hello

See link

http://support.microsoft.com/?kbid=321641).



Alvin


Kevin wrote:

> Hello:
>
> I am attempting to reinstall the "Backweb" program from my
> manufacture's (Hewlett Packard) recovery CD. However, the
> CD-Rom will not read the recovery CD when I insert it or
> through "Run". I tried to change the "Reserved Drive
> Letter" in the CD-Rom's properties but that did not work.
> I can not access the CD any other way either
> (ie. "Search", or "Add/Remove Programs").
>
> Kevin

[Peter Hutchison]

On Fri, 25 Apr 2003 15:13:02 -0700, "Kevin" >
wrote:

>Hello:
>
>I am attempting to reinstall the "Backweb" program from my
>manufacture's (Hewlett Packard) recovery CD. However, the
>CD-Rom will not read the recovery CD when I insert it or
>through "Run". I tried to change the "Reserved Drive
>Letter" in the CD-Rom's properties but that did not work.
>I can not access the CD any other way either
>(ie. "Search", or "Add/Remove Programs").

It might not be possible to install the software this way, if you open
Explorer and then expand the contents of the cd and see if there is a
setup or install section. Otherwise you need to boot off the CD and
overwrite your current setup with a fresh setup from the CD.

I suggest visi HP's website and see if the program is downloadable...

Peter Hutchison
Windows FAQ
http://www.pcguru.plus.com/winfaqs.html