can't access Window's update

[Gary]

When I attempt to connect to Window's Update I receive
error message stating " Thank you for your interest in
Microsoft Windows. You must be running a version of
Microsoft Windows to access Window's support web site.
I've been running a new install version of Windows XP Pro
for well over a year now and have never previously
received this message, nor had any problebem connecting
to Update. Furthermore, since I last successfully
accessed Update I have not uninstalled, reinstalled,
updated or in any other way modified my XP installation
or changed my System or TCP connection configurations. I
welcome any suggestions as to what could have caused this
problem and of course what I need to do to fix it.

[Rick \Nutcase\ Rogers]

Hi Gary,

From: http://v4.windowsupdate.microsoft.com/troubleshoot/

<quote>

When going to the Windows Update Web site located at
http://windowsupdate.microsoft.com, the page immediately redirects you =
to=20
http://v4.windowsupdate.microsoft.com/en/thanks.asp, which says "you =
must be running a=20
Microsoft Windows operating system in order to use Windows Update." This =
occurs if both a third party firewall and the built-in Windows XP =
firewall are enabled at the same time.

Please delete the following registry key. Be sure to export this key to =
a safe location first.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Internet =
Settings\User Agent\Post Platform

This may be resolved by uninstalling the third party firewall.

The system administrator may have made changes to your corporate =
firewall/proxy that will not allow Windows Update to operate properly. =
Please contact your system administrator and have them identify Windows =
Update as an excluded site on the firewall/proxy.

<end>

--=20
Best of Luck,

Rick Rogers aka "Nutcase" MS-MVP - Win9x - =
http://mvp.support.microsoft.com/
Associate Expert - WinXP - Expert Zone -
www.microsoft.com/windowsxp/expertzone
Win98 Help - www.rickrogers.org

"Gary" > wrote in message =
...
> When I attempt to connect to Window's Update I receive=20
> error message stating " Thank you for your interest in=20
> Microsoft Windows. You must be running a version of=20
> Microsoft Windows to access Window's support web site.=20
> I've been running a new install version of Windows XP Pro=20
> for well over a year now and have never previously=20
> received this message, nor had any problebem connecting=20
> to Update. Furthermore, since I last successfully=20
> accessed Update I have not uninstalled, reinstalled,=20
> updated or in any other way modified my XP installation=20
> or changed my System or TCP connection configurations. I=20
> welcome any suggestions as to what could have caused this=20
> problem and of course what I need to do to fix it.

[Crusty \(-: Old Bastard :-\)]

I saw this problem once when the current "date/time/time zone" was
incorrect!

"Gary" > wrote in message
...
> When I attempt to connect to Window's Update I receive
> error message stating " Thank you for your interest in
> Microsoft Windows. You must be running a version of
> Microsoft Windows to access Window's support web site.
> I've been running a new install version of Windows XP Pro
> for well over a year now and have never previously
> received this message, nor had any problebem connecting
> to Update. Furthermore, since I last successfully
> accessed Update I have not uninstalled, reinstalled,
> updated or in any other way modified my XP installation
> or changed my System or TCP connection configurations. I
> welcome any suggestions as to what could have caused this
> problem and of course what I need to do to fix it.