Using HP5370c Scanner with XP

[Ron H.]

Hi All,
I am using an HP5370c scanner connected via USB to Win XP.
This scanner like most - has a copy facility that allows printing directly
to a printer (via the computer)
The problem is that I can only get this facility to work in the Admin
account. When I try it in a Limited account it locks up. I find this typical
with so much third party s/w for XP. Things work great in Admin
and not so great in a Limited accounts.
Anyone managed to get this s/w (I am using HP PrecisionScan Pro 2.52)
working properly in a Limited account.

Regards Ron H.

[Sharon F]

Ron H. wrote:
> Hi All,
> I am using an HP5370c scanner connected via USB to Win XP.
> This scanner like most - has a copy facility that allows printing directly
> to a printer (via the computer)
> The problem is that I can only get this facility to work in the Admin
> account. When I try it in a Limited account it locks up. I find this
typical
> with so much third party s/w for XP. Things work great in Admin
> and not so great in a Limited accounts.
> Anyone managed to get this s/w (I am using HP PrecisionScan Pro 2.52)
> working properly in a Limited account.
>
> Regards Ron H.

Ron, the problem is that many programs are not "user aware." The program
vendors, HP in this case, should have some info for you at their website
about getting setup for all users. Worth a shot as installers are being
updated to work within the XP framework.

Another workaround: Elevate the user account to administrator status.
Install the software from their account. Launch it at least once. Then place
them back into Limited Users group. The permissions for running that
software while it was in the administrator group should follow it back to
Limited Users.

Or use RunAs where the name of an admin account and password are entered to
access a program. Of course, there's nothing stopping that person from
logging on to that account directly since they would know the login info.
Not always desirable (depending on your users) but it's an available option.

Certain Programs Do Not Work Correctly If You Log On Using a Limited User
Account
http://support.microsoft.com/default.aspx?scid=kb;en-us;307091


--
Sharon F
Microsoft MVP, Windows - Shell/User

[Jim Macklin]

Problem with running scanner as "run as" is that the scanned
images and files created will be in that users account and
not accessible to the other user unless you share that
folder.


I have the same problem with a HP 5500c and will try the
upgrade/scan/demote user to see if the scanner will still
work. I had dragged the program into all users but the
program still wouldn't run unless an admin. acct. Even
wouldn't run as power user.



"Sharon F" > wrote in message
...
|
|
| Ron H. wrote:
| > Hi All,
| > I am using an HP5370c scanner connected via USB to Win
XP.
| > This scanner like most - has a copy facility that allows
printing directly
| > to a printer (via the computer)
| > The problem is that I can only get this facility to work
in the Admin
| > account. When I try it in a Limited account it locks up.
I find this
| typical
| > with so much third party s/w for XP. Things work great
in Admin
| > and not so great in a Limited accounts.
| > Anyone managed to get this s/w (I am using HP
PrecisionScan Pro 2.52)
| > working properly in a Limited account.
| >
| > Regards Ron H.
|
| Ron, the problem is that many programs are not "user
aware." The program
| vendors, HP in this case, should have some info for you at
their website
| about getting setup for all users. Worth a shot as
installers are being
| updated to work within the XP framework.
|
| Another workaround: Elevate the user account to
administrator status.
| Install the software from their account. Launch it at
least once. Then place
| them back into Limited Users group. The permissions for
running that
| software while it was in the administrator group should
follow it back to
| Limited Users.
|
| Or use RunAs where the name of an admin account and
password are entered to
| access a program. Of course, there's nothing stopping that
person from
| logging on to that account directly since they would know
the login info.
| Not always desirable (depending on your users) but it's an
available option.
|
| Certain Programs Do Not Work Correctly If You Log On Using
a Limited User
| Account
|
http://support.microsoft.com/default.aspx?scid=kb;en-us;307091
|
|
| --
| Sharon F
| Microsoft MVP, Windows - Shell/User
|

[Ron H.]

Thanks Sharon,
I will try your suggestions - but to make a whinge for all readers
(hopefully some of which will filter back to developers). XP is a fully
established os with multi user switching capability. If you are going to
write s/w (eg HP who should know better) - MAKE IT USER AWARE. So many
vendors say their s/w is XP compliant, but it is clear it was never tested
in a Limited account - or with multiple users accessing it.
Regards Ron H.

"Sharon F" > wrote in message
...
>
>
> Ron H. wrote:
> > Hi All,
> > I am using an HP5370c scanner connected via USB to Win XP.
> > This scanner like most - has a copy facility that allows printing
directly
> > to a printer (via the computer)
> > The problem is that I can only get this facility to work in the Admin
> > account. When I try it in a Limited account it locks up. I find this
> typical
> > with so much third party s/w for XP. Things work great in Admin
> > and not so great in a Limited accounts.
> > Anyone managed to get this s/w (I am using HP PrecisionScan Pro 2.52)
> > working properly in a Limited account.
> >
> > Regards Ron H.
>
> Ron, the problem is that many programs are not "user aware." The program
> vendors, HP in this case, should have some info for you at their website
> about getting setup for all users. Worth a shot as installers are being
> updated to work within the XP framework.
>
> Another workaround: Elevate the user account to administrator status.
> Install the software from their account. Launch it at least once. Then
place
> them back into Limited Users group. The permissions for running that
> software while it was in the administrator group should follow it back to
> Limited Users.
>
> Or use RunAs where the name of an admin account and password are entered
to
> access a program. Of course, there's nothing stopping that person from
> logging on to that account directly since they would know the login info.
> Not always desirable (depending on your users) but it's an available
option.
>
> Certain Programs Do Not Work Correctly If You Log On Using a Limited User
> Account
> http://support.microsoft.com/default.aspx?scid=kb;en-us;307091
>
>
> --
> Sharon F
> Microsoft MVP, Windows - Shell/User
>

[Sharon F]

You're welcome, Ron and whinge as loud as you want. I'll whinge with you as
I strongly agree that this is something the vendors should address and soon!

--
Sharon F
Microsoft MVP, Windows - Shell/User



Ron H. wrote:
> Thanks Sharon,
> I will try your suggestions - but to make a whinge for all readers
> (hopefully some of which will filter back to developers). XP is a fully
> established os with multi user switching capability. If you are going to
> write s/w (eg HP who should know better) - MAKE IT USER AWARE. So many
> vendors say their s/w is XP compliant, but it is clear it was never tested
> in a Limited account - or with multiple users accessing it.
> Regards Ron H.
>
> "Sharon F" > wrote in message
> ...
>>
>>
>> Ron H. wrote:
>>> Hi All,
>>> I am using an HP5370c scanner connected via USB to Win XP.
>>> This scanner like most - has a copy facility that allows printing
directly
>>> to a printer (via the computer)
>>> The problem is that I can only get this facility to work in the Admin
>>> account. When I try it in a Limited account it locks up. I find this
>>> typical with so much third party s/w for XP. Things work great in Admin
>>> and not so great in a Limited accounts.
>>> Anyone managed to get this s/w (I am using HP PrecisionScan Pro 2.52)
>>> working properly in a Limited account.
>>>
>>> Regards Ron H.
>>
>> Ron, the problem is that many programs are not "user aware." The program
>> vendors, HP in this case, should have some info for you at their website
>> about getting setup for all users. Worth a shot as installers are being
>> updated to work within the XP framework.
>>
>> Another workaround: Elevate the user account to administrator status.
>> Install the software from their account. Launch it at least once. Then
>> place them back into Limited Users group. The permissions for running
that
>> software while it was in the administrator group should follow it back to
>> Limited Users.
>>
>> Or use RunAs where the name of an admin account and password are entered
to
>> access a program. Of course, there's nothing stopping that person from
>> logging on to that account directly since they would know the login info.
>> Not always desirable (depending on your users) but it's an available
>> option.
>>
>> Certain Programs Do Not Work Correctly If You Log On Using a Limited User
>> Account
>> http://support.microsoft.com/default.aspx?scid=kb;en-us;307091