system reboots continuously

[Oliver Rogers]

i have windows xp home and i have the same problem but i
don't see any blue screen it just reboots. i have tried
all the options on the boot menu they are all the same. I
tried to repair it using the windows disk but it displays
a blue screen just before it gets to the menu in which you
can select repair. It is quite puzzeling what is the
matter with it but i think it may be a virus as it started
happening on the 1st may. I have been on the phone to
microsoft for a couple of hours trying to sort it out and
all i got was "Please hold the line" and some fancy music.
They said they would phone me back yesterday but they
didn't. This leaves me to beleive that microsoft don't
know what it is a bout either. Please can anybody help!

Oli

[Bruce Chambers]

Greetings --

To get started troubleshooting the cause of your problems, we'll
need to learn what specific errors are occurring and being recorded.

To get the error message from the blue screen (a.k.a. the BSOD --
Blue Screen of Death), you'll need to turn off WinXP's automatic
reboot "feature:" Right-click My Computer > Properties > Advanced >
Startup and Recovery > Uncheck "Automatically restart." The next time
your PC crashes, you'll be left with a blue screen full of memory
addresses and other seeming gibberish. The top 2 or 3 lines of this
screen will contain information that can help solve your problem.
Carefully write down these lines and post the exact text back here.
Hopefully, one of us will be able to provide some insight.

Additionally, you should check your Event Logs to see if they can
shed any light on the matter, To do so, Right-click My Computer >
Manage > Event Viewer > System and Application. Record the specifics
of any red-flagged error messages and post the exact text back here.
Again, hopefully, one of us will be able to provide some insight.


Bruce Chambers

Help us help you:
http://dts-l.org/goodpost.htm
http://www.catb.org/~esr/faqs/smart-questions.html
----
You can have peace. Or you can have freedom. Don't ever count on
having both at once. -- RAH


"Oliver Rogers" > wrote in message
...
> i have windows xp home and i have the same problem but i
> don't see any blue screen it just reboots. i have tried
> all the options on the boot menu they are all the same. I
> tried to repair it using the windows disk but it displays
> a blue screen just before it gets to the menu in which you
> can select repair. It is quite puzzeling what is the
> matter with it but i think it may be a virus as it started
> happening on the 1st may. I have been on the phone to
> microsoft for a couple of hours trying to sort it out and
> all i got was "Please hold the line" and some fancy music.
> They said they would phone me back yesterday but they
> didn't. This leaves me to beleive that microsoft don't
> know what it is a bout either. Please can anybody help!
>
> Oli

[Derek Hart]

Cheers for that but:-

The blue screen of death doesn't appear and there are no
error messages. The system reboots before the system has
completed the initial boot. No desktop appears, and any
atempt to interupt the sequence doesn't work.

Event logs are not available. The only way to boot the
system is using the installation disk in the CD, and
recovery console.


>-----Original Message-----
>Greetings --
>
> To get started troubleshooting the cause of your
problems, we'll
>need to learn what specific errors are occurring and
being recorded.
>
> To get the error message from the blue screen (a.k.a.
the BSOD --
>Blue Screen of Death), you'll need to turn off WinXP's
automatic
>reboot "feature:" Right-click My Computer > Properties >
Advanced >
>Startup and Recovery > Uncheck "Automatically restart."
The next time
>your PC crashes, you'll be left with a blue screen full
of memory
>addresses and other seeming gibberish. The top 2 or 3
lines of this
>screen will contain information that can help solve your
problem.
>Carefully write down these lines and post the exact text
back here.
>Hopefully, one of us will be able to provide some insight.
>
> Additionally, you should check your Event Logs to see
if they can
>shed any light on the matter, To do so, Right-click My
Computer >
>Manage > Event Viewer > System and Application. Record
the specifics
>of any red-flagged error messages and post the exact text
back here.
>Again, hopefully, one of us will be able to provide some
insight.
>
>
>Bruce Chambers
>
>Help us help you:
>http://dts-l.org/goodpost.htm
>http://www.catb.org/~esr/faqs/smart-questions.html
>----
>You can have peace. Or you can have freedom. Don't ever
count on
>having both at once. -- RAH
>
>
>"Oliver Rogers" >
wrote in message
...
>> i have windows xp home and i have the same problem but i
>> don't see any blue screen it just reboots. i have tried
>> all the options on the boot menu they are all the same.
I
>> tried to repair it using the windows disk but it
displays
>> a blue screen just before it gets to the menu in which
you
>> can select repair. It is quite puzzeling what is the
>> matter with it but i think it may be a virus as it
started
>> happening on the 1st may. I have been on the phone to
>> microsoft for a couple of hours trying to sort it out
and
>> all i got was "Please hold the line" and some fancy
music.
>> They said they would phone me back yesterday but they
>> didn't. This leaves me to beleive that microsoft don't
>> know what it is a bout either. Please can anybody help!
>>
>> Oli
>
>
>.
>

[Bruce Chambers]

Greetings --

Can you boot into Safe Mode to check the error logs? Have you
attempted to use the Recovery Console to repair the installation?

Bruce Chambers

Help us help you:
http://dts-l.org/goodpost.htm
http://www.catb.org/~esr/faqs/smart-questions.html
----
You can have peace. Or you can have freedom. Don't ever count on
having both at once. -- RAH


"Derek Hart" > wrote in message
...
> Cheers for that but:-
>
> The blue screen of death doesn't appear and there are no
> error messages. The system reboots before the system has
> completed the initial boot. No desktop appears, and any
> atempt to interupt the sequence doesn't work.
>
> Event logs are not available. The only way to boot the
> system is using the installation disk in the CD, and
> recovery console.
>
>