HELP! Mouse and Keyboard not working

[Phil Obermarck]

Here's the story:

My dad gave me a nice P3 with WinXP on it several months
ago. It has been working great, until now.

I got a Logitech Cordless Mouseman Wheel mouse, which is a
3-button + wheel mouse. An improvement to my old, wheeless
MS Mouse.

When I tried to install it, this is what happened....I ran
the installer and installed the hardware. It was working.

I checked in the MOUSE PROPERTIES and saw that it still
listed MS 2-Button Mouse instead of Logitech Mouseman....so
I tried to force driver installation. I should have left
well enough alone.

I had XP search for the driver on the cd and it found
something. I just clicked OK, and that's all she wrote.

On reboot, both the mouse and the keyboard would not
respond. I don't know if the system is hanging or the HIDs
are not working.

I can use the keyboard during boot to get into the BIOS or
select SAFE MODE, but once the WinXP screen comes up, it
doesn't work.

I have tried going into various safe modes, changing mouse
hardware, last known good (too late), and everything else I
could think of.

I have an ASD, but it is not bootable, so without mouse or
keyboard support I cannot use it.

I don't seem to have a bootable disk in the bunch of stuff
that came with the computer.

Any suggestions...or am I hosed?

Thanks,

Phil

[Alex Nichol]

Phil Obermarck wrote:

>
>I got a Logitech Cordless Mouseman Wheel mouse, which is a
>3-button + wheel mouse. An improvement to my old, wheeless
>MS Mouse.
>
>When I tried to install it, this is what happened....I ran
>the installer and installed the hardware. It was working.
>
>I checked in the MOUSE PROPERTIES and saw that it still
>listed MS 2-Button Mouse instead of Logitech Mouseman....so
>I tried to force driver installation. I should have left
>well enough alone.

That is common enough. You need to get the drivers from
www.logitech.com (the current version is file mw976enu.exe and it is 4.3
MB) and somehow get it onto the machine to run it. Best bet would be to
get the download to a machine with a CD burner.

You may be able to get on better if you boot to Safe Mode (hit F8 as the
BIOS info goes to black to get the menu) use the Administrator logon
button, and in that go to Control Panel - System - Hardware - Device
Manager and find the mouse - highlight and take Action - Uninstall.
Then reboot and let it come back up as an ordinary MS mouse until you
can get the drivers. After running the install, reboot and when it
comes up you should get a 'Wheel mouse found' to allow you to configure
it


--
Alex Nichol MS MVP (Windows - File Systems)
Bournemouth, U.K.

[Heike West]

I've had the same problem after installing BestCrypt (version 7.08.4)
on WinXP Pro. When I switched the computer on the next morning the
Keyboard (MS Office Keyboard - USB ) was not responding. All lights on
the keyboard were off. The mouse (Logitech Cordless Mouseman Optical -
USB) was frozen in the middle of the screen.
I don't think this is a driver problem because all USB ports on my
machine were dead. I unplugged mouse and keyboard, rebooted plugged
them in again...nothing helped. In the end I HAD TO REINSTALL WINDOWS
because of this DAMN BESTCRYPT!


"Phil Obermarck" > wrote in message >...
> Here's the story:
>
> My dad gave me a nice P3 with WinXP on it several months
> ago. It has been working great, until now.
>
> I got a Logitech Cordless Mouseman Wheel mouse, which is a
> 3-button + wheel mouse. An improvement to my old, wheeless
> MS Mouse.
>
> When I tried to install it, this is what happened....I ran
> the installer and installed the hardware. It was working.
>
> I checked in the MOUSE PROPERTIES and saw that it still
> listed MS 2-Button Mouse instead of Logitech Mouseman....so
> I tried to force driver installation. I should have left
> well enough alone.
>
> I had XP search for the driver on the cd and it found
> something. I just clicked OK, and that's all she wrote.
>
> On reboot, both the mouse and the keyboard would not
> respond. I don't know if the system is hanging or the HIDs
> are not working.
>
> I can use the keyboard during boot to get into the BIOS or
> select SAFE MODE, but once the WinXP screen comes up, it
> doesn't work.
>
> I have tried going into various safe modes, changing mouse
> hardware, last known good (too late), and everything else I
> could think of.
>
> I have an ASD, but it is not bootable, so without mouse or
> keyboard support I cannot use it.
>
> I don't seem to have a bootable disk in the bunch of stuff
> that came with the computer.
>
> Any suggestions...or am I hosed?
>
> Thanks,
>
> Phil