Error receiving fax

[Abi]

I have setup fax console using the wizard to recieve
faxes automatically after 2 rings using a external modem.
I know it must be working because I can successfully send
a fax but not receive one, the only error message i get
is not helpful at all, "error encountered when receiving
a fax".
Any ideas because this is driving me crazy

[Russ Valentine [MVP-Outlook]]

Unfortunately, Windows XP Fax has proven to be incompatible with many common
modems and drivers, particularly older ones, even if the manufacturers claim
they are "compatible" with Windows XP. Modem incompatibility is not apparent
during installation or the initial setup. It only becomes apparent when you
first try to send or receive a fax. The Fax Service will dial or will answer
an incoming fax but then fail with any of a number of unhelpful error
messages such as "Line is busy," "There is no answer," or "Reception error."
There will be nothing in Event Viewer to give a clue as to where the problem
might lie.

These errors have been nearly impossible to track down. To do so requires
enabling both PSS and debug logging of fax transmissions, both of which
require fairly extensive registry changes. For the time being, the best
advice is to attempt to use XP Fax only if you have a modem that is listed
on the Windows XP Hardware Compatibility List and using the latest drivers.


--
Russ Valentine
[MVP-Outlook]
"Abi" > wrote in message
...
> I have setup fax console using the wizard to recieve
> faxes automatically after 2 rings using a external modem.
> I know it must be working because I can successfully send
> a fax but not receive one, the only error message i get
> is not helpful at all, "error encountered when receiving
> a fax".
> Any ideas because this is driving me crazy