printer help

[Billy]

Xref: kermit microsoft.public.windowsxp.hardware:126971

when i try to install the insallation software for my
Apollo P-2100U printer on windows xp pro I keep getting
the error message"EXITING, Installation not supported for
this locale",could anyone suggest a fix for this
problem.thanks,Billy

[Cari \(MS-MVP\)]

There are three separate steps and all three must be complete for XP to
'see' the new drivers.

Disconnect the printer.

Go into the Control Panel, Add/Remove programs and uninstall any printer
software.

Then go to Printers & Faxes and right click and delete your printer.

Reboot the PC. Do NOT reconnect the printer. Go back to Printers & Faxes
in the Control Panel and from the toolbar, select File, Server Properties.

In the drivers tab, delete all the entries for the printer.

Reboot the PC. Do NOT reconnect the printer.

Download a new set of drivers from the printer manufacturer's website at
http://tinyurl.com/8017

Follow the instructions at the printer manufacturer's website at
http://tinyurl.com/bkm0 and only
connect the printer when the software tells you to do so.

Cari
MS-MVP Windows Technologies - Printing
www.coribright.com


"Billy" > wrote in message
...
> when i try to install the insallation software for my
> Apollo P-2100U printer on windows xp pro I keep getting
> the error message"EXITING, Installation not supported for
> this locale",could anyone suggest a fix for this
> problem.thanks,Billy