windows explorer not working

[janet]

ever since I installed dsl yahoo as my internet service
provider I haven't been able to use windows explorer. I
can open folders on the desktop or in the start window. I
noticed this problem when I wanted to change my desktop
appearance. When I go to the control panel I get the
following error:

Windows Explorer has encountered a problem and needs to
close. We are sorry for the inconvenience.

I've been off the internet for almost 9 months and my
virus protection has expired. I'm thinking perhaps I may
have contacted a virus. Or it could be an issue between
MS and Yahoo DSL.
Things I've tried already are:
System restore to earlier date.
Reinstall Windows XP
Update Windows XP by downloading patches

Haven't tried uninstalling DSL-Yahoo.


Any ideas?

[Kelly]

Hi Janet,

This has to do with Yahoo Companion, remove it.

--
All the Best,
Kelly

MS-MVP Win98/XP
[AE-Windows® XP]

Troubleshooting Windows XP
http://www.kellys-korner-xp.com

Top 10 Frequently Asked Questions and Answers
http://www.kellys-korner-xp.com/top10faqs.htm


"janet" > wrote in message
...
> ever since I installed dsl yahoo as my internet service
> provider I haven't been able to use windows explorer. I
> can open folders on the desktop or in the start window. I
> noticed this problem when I wanted to change my desktop
> appearance. When I go to the control panel I get the
> following error:
>
> Windows Explorer has encountered a problem and needs to
> close. We are sorry for the inconvenience.
>
> I've been off the internet for almost 9 months and my
> virus protection has expired. I'm thinking perhaps I may
> have contacted a virus. Or it could be an issue between
> MS and Yahoo DSL.
> Things I've tried already are:
> System restore to earlier date.
> Reinstall Windows XP
> Update Windows XP by downloading patches
>
> Haven't tried uninstalling DSL-Yahoo.
>
>
> Any ideas?
>
>