I Just Bought My New Computer and My DVD Drive is Disabled!!

[Kris Bhatt]

Dear Expert,
This is very frustrating. I have just purchased a new
computer and it was working fine. THe computer is no more
than 3 days old and the DVD Drive is not working. It was
recognizing the drive only a day ago and now it says that
the drive is disabled. I went to my drive manager and
tried to enable it, but then a window opens saying that
the computer was unable to enable it! What do i do, it is
a brand new drive and is not working!
Sincerely,
Kris Bhatt

[R. C. White]

Hi, Kris.

Could a cable or something have come loose in shipping?

RC
--
R. C. White, CPA
San Marcos, TX

Microsoft Windows MVP

"Kris Bhatt" > wrote in message
...
> Dear Expert,
> This is very frustrating. I have just purchased a new
> computer and it was working fine. THe computer is no more
> than 3 days old and the DVD Drive is not working. It was
> recognizing the drive only a day ago and now it says that
> the drive is disabled. I went to my drive manager and
> tried to enable it, but then a window opens saying that
> the computer was unable to enable it! What do i do, it is
> a brand new drive and is not working!
> Sincerely,
> Kris Bhatt

[dev]

Kris Bhatt said:

> This is very frustrating. I have just purchased a new
> computer and it was working fine. THe computer is no more
> than 3 days old and the DVD Drive is not working. It was
> recognizing the drive only a day ago and now it says that
> the drive is disabled. I went to my drive manager and
> tried to enable it, but then a window opens saying that
> the computer was unable to enable it! What do i do, it is
> a brand new drive and is not working!

Contact the warranty dept. or support folks where you bought the PC.