never used before, but get 0x81000301

[amy]

i had never used the internet or messenger on this computor until recently, i downloaded msn messenger 6.1 but immediatly got this error message when i tried to login (0x81000301).i can connect on other peoples computers but have never been able to use msn
on mine. i can use hotmail etc but messenger just gives this error thing, also other people cannot login to msn messenger on my computer either so it cant be my password thats broken. can anyone give me a solution that works please, iv been told to do man
y things and none of them have worked, i have followed the messenger troubleshooting guide as well but without success.i dont think i have a firewall running.

[Jonathan Kay [MVP]]

Greetings Amy,

Here are some suggestions you might want to check/try:
1. The date on your computer needs to be set properly -- double click the clock verify that
the time and date are set.
2. If your password information is not saved, verify that you are typing it in with the
correct case (uppercase or lowercase).
3. Change your password @ http://memberservicesnet.passport.com/memberservice.srf, then try
signing in again.
4. If you use a firewall (like ZoneAlarm, Norton Internet Security etc. ), it's possible
that Messenger doesn't have the correct rights to access the Internet, especially since you
upgraded. You may need to re/add Messenger to the allowed list of programs in your firewall
if this is the case.
5. If you disabled your firewall in the past, it still may be blocking Messenger -- try
restarting it and see if that helps the situation. You also might try uninstalling an
installed firewall, to verify that it isn't causing a problem (even if it is disabled).
6. Clear your IE cache and cookies -- open Internet Explorer, click the Tools menu, then
Internet Options, then click the Delete Files button, and when that's complete click the
Delete Cookies button.
7. Check your IE Security settings -- open Internet Explorer, click the Tools menu, then
Internet Options, then Advanced tab, scroll to the Security section, and verify that "Check
for server certificate revocation" is unchecked. Also verify that 'Use SSL 2.0' and Use SSL
3.0' is checked, then click OK.
8. Click Start, then Run, and enter the following:
regsvr32 softpub.dll
then click OK
Then try again.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com



"amy" > wrote in message
...
>i had never used the internet or messenger on this computor until recently, i downloaded msn
>messenger 6.1 but immediatly got this error message when i tried to login (0x81000301).i can
>connect on other peoples computers but have never been able to use msn on mine. i can use
>hotmail etc but messenger just gives this error thing, also other people cannot login to msn
>messenger on my computer either so it cant be my password thats broken. can anyone give me a
>solution that works please, iv been told to do many things and none of them have worked, i
>have followed the messenger troubleshooting guide as well but without success.i dont think i
>have a firewall running.

[Jonathan Kay [MVP]]

Greetings Amy,

Here are some suggestions you might want to check/try:
1. The date on your computer needs to be set properly -- double click the clock verify that
the time and date are set.
2. If your password information is not saved, verify that you are typing it in with the
correct case (uppercase or lowercase).
3. Change your password @ http://memberservicesnet.passport.com/memberservice.srf, then try
signing in again.
4. If you use a firewall (like ZoneAlarm, Norton Internet Security etc. ), it's possible
that Messenger doesn't have the correct rights to access the Internet, especially since you
upgraded. You may need to re/add Messenger to the allowed list of programs in your firewall
if this is the case.
5. If you disabled your firewall in the past, it still may be blocking Messenger -- try
restarting it and see if that helps the situation. You also might try uninstalling an
installed firewall, to verify that it isn't causing a problem (even if it is disabled).
6. Clear your IE cache and cookies -- open Internet Explorer, click the Tools menu, then
Internet Options, then click the Delete Files button, and when that's complete click the
Delete Cookies button.
7. Check your IE Security settings -- open Internet Explorer, click the Tools menu, then
Internet Options, then Advanced tab, scroll to the Security section, and verify that "Check
for server certificate revocation" is unchecked. Also verify that 'Use SSL 2.0' and Use SSL
3.0' is checked, then click OK.
8. Click Start, then Run, and enter the following:
regsvr32 softpub.dll
then click OK
Then try again.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com



"amy" > wrote in message
...
>i had never used the internet or messenger on this computor until recently, i downloaded msn
>messenger 6.1 but immediatly got this error message when i tried to login (0x81000301).i can
>connect on other peoples computers but have never been able to use msn on mine. i can use
>hotmail etc but messenger just gives this error thing, also other people cannot login to msn
>messenger on my computer either so it cant be my password thats broken. can anyone give me a
>solution that works please, iv been told to do many things and none of them have worked, i
>have followed the messenger troubleshooting guide as well but without success.i dont think i
>have a firewall running.

[Jonathan Kay [MVP]]

Greetings Amy,

Here are some suggestions you might want to check/try:
1. The date on your computer needs to be set properly -- double click the clock verify that
the time and date are set.
2. If your password information is not saved, verify that you are typing it in with the
correct case (uppercase or lowercase).
3. Change your password @ http://memberservicesnet.passport.com/memberservice.srf, then try
signing in again.
4. If you use a firewall (like ZoneAlarm, Norton Internet Security etc. ), it's possible
that Messenger doesn't have the correct rights to access the Internet, especially since you
upgraded. You may need to re/add Messenger to the allowed list of programs in your firewall
if this is the case.
5. If you disabled your firewall in the past, it still may be blocking Messenger -- try
restarting it and see if that helps the situation. You also might try uninstalling an
installed firewall, to verify that it isn't causing a problem (even if it is disabled).
6. Clear your IE cache and cookies -- open Internet Explorer, click the Tools menu, then
Internet Options, then click the Delete Files button, and when that's complete click the
Delete Cookies button.
7. Check your IE Security settings -- open Internet Explorer, click the Tools menu, then
Internet Options, then Advanced tab, scroll to the Security section, and verify that "Check
for server certificate revocation" is unchecked. Also verify that 'Use SSL 2.0' and Use SSL
3.0' is checked, then click OK.
8. Click Start, then Run, and enter the following:
regsvr32 softpub.dll
then click OK
Then try again.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com



"amy" > wrote in message
...
>i had never used the internet or messenger on this computor until recently, i downloaded msn
>messenger 6.1 but immediatly got this error message when i tried to login (0x81000301).i can
>connect on other peoples computers but have never been able to use msn on mine. i can use
>hotmail etc but messenger just gives this error thing, also other people cannot login to msn
>messenger on my computer either so it cant be my password thats broken. can anyone give me a
>solution that works please, iv been told to do many things and none of them have worked, i
>have followed the messenger troubleshooting guide as well but without success.i dont think i
>have a firewall running.

[Jonathan Kay [MVP]]

Greetings Amy,

Here are some suggestions you might want to check/try:
1. The date on your computer needs to be set properly -- double click the clock verify that
the time and date are set.
2. If your password information is not saved, verify that you are typing it in with the
correct case (uppercase or lowercase).
3. Change your password @ http://memberservicesnet.passport.com/memberservice.srf, then try
signing in again.
4. If you use a firewall (like ZoneAlarm, Norton Internet Security etc. ), it's possible
that Messenger doesn't have the correct rights to access the Internet, especially since you
upgraded. You may need to re/add Messenger to the allowed list of programs in your firewall
if this is the case.
5. If you disabled your firewall in the past, it still may be blocking Messenger -- try
restarting it and see if that helps the situation. You also might try uninstalling an
installed firewall, to verify that it isn't causing a problem (even if it is disabled).
6. Clear your IE cache and cookies -- open Internet Explorer, click the Tools menu, then
Internet Options, then click the Delete Files button, and when that's complete click the
Delete Cookies button.
7. Check your IE Security settings -- open Internet Explorer, click the Tools menu, then
Internet Options, then Advanced tab, scroll to the Security section, and verify that "Check
for server certificate revocation" is unchecked. Also verify that 'Use SSL 2.0' and Use SSL
3.0' is checked, then click OK.
8. Click Start, then Run, and enter the following:
regsvr32 softpub.dll
then click OK
Then try again.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com



"amy" > wrote in message
...
>i had never used the internet or messenger on this computor until recently, i downloaded msn
>messenger 6.1 but immediatly got this error message when i tried to login (0x81000301).i can
>connect on other peoples computers but have never been able to use msn on mine. i can use
>hotmail etc but messenger just gives this error thing, also other people cannot login to msn
>messenger on my computer either so it cant be my password thats broken. can anyone give me a
>solution that works please, iv been told to do many things and none of them have worked, i
>have followed the messenger troubleshooting guide as well but without success.i dont think i
>have a firewall running.