Bob
December 7th 03, 12:19 AM
>-----Original Message-----
>just got a new computer w/windows xp and it will not
accept
>the cable modem, please help
>.
>
Becky,
Try turning off the computer, unplug the power from
the modem, wait a minute and plug the power back in the
modem. Restart the computer. Most cable modems are fairly
transparent and work with XP without changing settings.
Hopefully you haven't disconnected the cable from the
modem. If so, you may have to contact your provider to re-
activate it. Check with your provider on what they charge
to install the modem with the new computer. If it's $20
or so, it's not worth your time NOT calling them. Check-
out the knowledge base here at microsoft for
troubleshooting info and also try using the internet
troubleshooting wizard in XP. Read over the installation
instructions provided by your internet provider. Good
Luck.
>just got a new computer w/windows xp and it will not
accept
>the cable modem, please help
>.
>
Becky,
Try turning off the computer, unplug the power from
the modem, wait a minute and plug the power back in the
modem. Restart the computer. Most cable modems are fairly
transparent and work with XP without changing settings.
Hopefully you haven't disconnected the cable from the
modem. If so, you may have to contact your provider to re-
activate it. Check with your provider on what they charge
to install the modem with the new computer. If it's $20
or so, it's not worth your time NOT calling them. Check-
out the knowledge base here at microsoft for
troubleshooting info and also try using the internet
troubleshooting wizard in XP. Read over the installation
instructions provided by your internet provider. Good
Luck.