Hard Drive

[MA]

Hi all,

My daughter's computer keeps crashing, seems every few hours. The hard drive
light stays on. The screen is blank, and I have to power down. There are 2
hard drives on the same controller, and I guess one is the culprit. I am not
sure which one. Any help would be appreciated. Event viewer shows the
following error:

Event Type: Error
Event Source: atapi
Event Category: None
Event ID: 9
Date: 5/29/2003
Time: 10:52:42 PM
User: N/A
Computer: HANNAH
Description:
The device, \Device\Ide\IdePort0, did not respond within the timeout period.
Data:
0000: 0f 00 10 00 01 00 64 00 ......d.
0008: 00 00 00 00 09 00 04 c0 .......À
0010: 00 01 00 00 00 00 00 00 ........
0018: 7d 06 01 00 00 00 00 00 }.......
0020: 00 00 00 00 00 00 00 00 ........
0028: 00 00 00 00 00 00 00 00 ........
0030: 00 00 00 00 07 00 00 00 ........

[Ron]

Hmm. This is a bit iffy to remote-diagnose, but there are a couple of
things you can try. Well, actually, there are a pile of things you can
try...but it pays to proceed slowly and in a safe manner. It's also
time-consuming to list 17 different things, when the first or the second
might fix the problem. So. This is safe and harmless:

Rightclick on My Computer, and select Properties. Click on Hardware, then
Device Manager. Locate the entry for the hard drives, and UNINSTALL the
main (boot) drive. Re-boot the computer. Assuming nothing odd occurs,
proceed to this:

Click Start, then Run. Type this (without quotes) and press enter: "cmd"
and at the resulting prompt, type: "chkdsk c: /v/r" and press enter again.
It will tell you that it cannot run now, and ask if you want to schedule it
to run later. Say yes, and reboot. Watch the messages.

Back to you.
Ron

[MA]

thanks

will try. what are the v and r switches?

Mitch
"Ron" > wrote in message
...
> Hmm. This is a bit iffy to remote-diagnose, but there are a couple of
> things you can try. Well, actually, there are a pile of things you can
> try...but it pays to proceed slowly and in a safe manner. It's also
> time-consuming to list 17 different things, when the first or the second
> might fix the problem. So. This is safe and harmless:
>
> Rightclick on My Computer, and select Properties. Click on Hardware, then
> Device Manager. Locate the entry for the hard drives, and UNINSTALL the
> main (boot) drive. Re-boot the computer. Assuming nothing odd occurs,
> proceed to this:
>
> Click Start, then Run. Type this (without quotes) and press enter: "cmd"
> and at the resulting prompt, type: "chkdsk c: /v/r" and press enter
again.
> It will tell you that it cannot run now, and ask if you want to schedule
it
> to run later. Say yes, and reboot. Watch the messages.
>
> Back to you.
> Ron
>
>

[MSA]

Okay, did it. I will attach the summary. However, it has done numerous
scandisks by itself after crashing, with more errors found.

Mitch

Got the following:

Event Type: Information
Event Source: Winlogon
Event Category: None
Event ID: 1001
Date: 5/30/2003
Time: 8:26:29 PM
User: N/A
Computer: HANNAH
Description:
Checking file system on C:
The type of the file system is NTFS.

A disk check has been scheduled.
Windows will now check the disk.
Cleaning up minor inconsistencies on the drive.
CHKDSK is verifying file data (stage 4 of 5)...
File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
Free space verification is complete.

9759455 KB total disk space.
4891084 KB in 16821 files.
5008 KB in 929 indexes.
0 KB in bad sectors.
69723 KB in use by the system.
50848 KB occupied by the log file.
4793640 KB available on disk.

4096 bytes in each allocation unit.
2439863 total allocation units on disk.
1198410 allocation units available on disk.

Windows has finished checking your disk.
Please wait while your computer restarts.



"Ron" > wrote in message
...
> Hmm. This is a bit iffy to remote-diagnose, but there are a couple of
> things you can try. Well, actually, there are a pile of things you can
> try...but it pays to proceed slowly and in a safe manner. It's also
> time-consuming to list 17 different things, when the first or the second
> might fix the problem. So. This is safe and harmless:
>
> Rightclick on My Computer, and select Properties. Click on Hardware, then
> Device Manager. Locate the entry for the hard drives, and UNINSTALL the
> main (boot) drive. Re-boot the computer. Assuming nothing odd occurs,
> proceed to this:
>
> Click Start, then Run. Type this (without quotes) and press enter: "cmd"
> and at the resulting prompt, type: "chkdsk c: /v/r" and press enter
again.
> It will tell you that it cannot run now, and ask if you want to schedule
it
> to run later. Say yes, and reboot. Watch the messages.
>
> Back to you.
> Ron
>
>

[Ron]

Hmm. OK, Mitch; this is encouraging. On the other hand, I implore you to
ensure you have current back-ups of hate-to-lose-them files, such as
e-mails, music, photo's, documents etc. (Just in case)

Please provide connection details; how are the various drives attached?
(MASTER/SLAVE PRIMARY/SECONDARY) Also, are you using 80-wire IDE cables?
What make & model are the drives? How about the CD-ROM? (Make/model)

And...just for fun, how much RAM, and how is the [V]irtual [M]emory
configured? The VM parameters can sometimes reveal problems.

Ron

[Mitch]

2 things,

First of all, I posted to the wrong group. The computer is running W2K.
Sorry.

Second, this computer is running from a backup I made prior to adding a new
(used from my wife's computer) hard drive. I backed up my daughter's drive
over a network, installed the new drive, installed windows and backup exec,
and did a full restore of my daughters old drive. I wonder if something got
lost in the translation.

I am thinking that I will back up her documents, wipe the drive, and do a
fresh install. I will write back if I still have problems.

Thanks.

Mitch

"Ron" > wrote in message
...
> Hmm. OK, Mitch; this is encouraging. On the other hand, I implore you to
> ensure you have current back-ups of hate-to-lose-them files, such as
> e-mails, music, photo's, documents etc. (Just in case)
>
> Please provide connection details; how are the various drives attached?
> (MASTER/SLAVE PRIMARY/SECONDARY) Also, are you using 80-wire IDE cables?
> What make & model are the drives? How about the CD-ROM? (Make/model)
>
> And...just for fun, how much RAM, and how is the [V]irtual [M]emory
> configured? The VM parameters can sometimes reveal problems.
>
> Ron
>
>


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